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Online Grocery Associate Resume Example

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ONLINE GROCERY ASSOCIATE
Summary

Customer-focused Instacart Shopper with [Number] years of personal shopping experience, including in-store product selection and delivery. Detail-oriented and fast-moving retail expert with proven success at communicating effectively with customers and winning repeat business. Committed to selecting and delivering exact products customer needs, on time and in perfect condition. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring [Number] years of retail experience to dynamic new position. Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach. Skilled Full Service Shopper competent in handling high volumes of both listed and pre-organized orders. Expert in using [Software] to manage deliveries and optimize routes. Dedicated to achieving strong customer satisfaction scores and repeat business. Seasoned retail professional successful at selecting top-quality merchandise for customers. Proficient in appropriate substitution and payment requirements. Organized team player with strong organizational and time management skills.

Skills
  • Sales expertise
  • Delivery procedures
  • Mobile ordering understanding
  • Shipment coordination
  • Pricing adjustment
  • Organizational skills
  • Multitasking
  • Work ethic
  • Data management
  • Planning
  • Troubleshooting
  • Training & Development
  • Analytical
  • Marketing understanding
  • Physical stamina
  • Product expertise
  • Client safety and first aid
  • Compassionate client care
  • Community activities
  • Compassionate patient care
  • Adaptable under pressure
  • First-aid and CPR
  • Household organization
  • Proper phone etiquette
  • Housekeeping
  • Database management
  • Active listening
  • Business correspondence
  • Administrative support specialist
Experience
03/2021 - CurrentOnline Grocery Associate, Company Name, City, State
  • Organized as many as [Number] deliveries per hour by smoothly selecting and purchasing items.
  • Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently, including face masks and hand sanitizer to protect customers and others.
  • Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
  • Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries, including doing no-contact delivery or helping older customers put groceries away.
  • Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Completed pickup and shopping orders for customers across [Location].
  • Worked quickly to pack orders efficiently and decrease product damage by [Number]%.
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Reset store displays for special events and seasonal merchandise changes.
12/2019 - CurrentCAP Team 2 Associate, Company Name, City, State
  • Set up and maintained modular displays and aisleway stacks to move targeted merchandise.
  • Prevented spoilage by rotating dock properly and collecting nearly-expired product for special promotions.
  • Suggested products to meet customers' needs or complement current selections.
  • Zoned assigned areas, including arranging supplies, merchandising products and removing damaged items.
  • Identified shrinkage and notified supervisor to coordinate quick fixes or long-term solutions for ongoing problems.
  • Helped customers on floor with locating, reaching and selecting merchandise.
  • Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
  • Stocked and rotated products, supplies and paper goods to optimize freshness.
  • Organized storage of articles in bins, floor, shelves and assigned areas according to product categories.
  • Used RF scanner to pick items from bins and complete orders.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Examined packages and goods for damage and notified vendors of specific issues requiring replacement.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.
  • Received incoming product deliveries and relocated to storage shelves, coolers or bins.
  • Restocked shelves with current merchandise in attractive displays to promote sales.
  • Palletized merchandise for easy movement to sales floor locations.
  • Created agendas and communication materials for team meetings.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
05/2018 - 11/2019Runner, Company Name, City, State
  • Greeted customers and employees pleasantly and maintained upbeat demeanor at all times.
  • Logged all information for each drop-off and pick-up.
  • Sorted and delivered mail to company employees, including packages, letters and interdepartmental correspondence.
  • Engaged inventory control skills to keep careful eye on all supplies.
  • Handled various errands for employees throughout the company.
  • Delivered entrees to tables and made sure each guest received correct menu items.
  • Assisted servers with table settings and beverage refills during busy periods.
  • Kept buffet restocked with correct food items.
  • Worked with bar staff to obtain alcoholic beverages and refills for customers throughout restaurant.
  • Responded quickly to customer concerns and inquiries and provided appropriate answers, escalating major issues to [Job Title] immediately.
  • Pitched in to help by washing dishes, glasses and cutlery when kitchen staff became overwhelmed.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Inventoried food supplies to determine needs and replenish stations.
04/2014 - 08/2016Technician Helper, Company Name, City, State
  • Organized, analyzed and prepared technical data reports.
  • Installed and maintained control systems and other technical components to complete equipment installations.
  • Managed quality control and maintained high level of customer satisfaction.
  • Organized, scheduled and assigned production work across team members for task balance.
  • Set up and verified functionality and availability of safety equipment.
  • Monitored and logged all parts and devices used on each service call.
  • Delivered knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings and models.
  • Communicated product and machine failure details to design team and reliability departments.
  • Inspected equipment and systems to identify issues and reported problems to repair technicians.
  • Installed Apps machinery and phone equipment along with new and replacement parts.
  • Installed sofware machinery and phone equipment along with new and replacement parts.
02/2012 - 10/2012Data Entry Clerk, Company Name, City, State
  • Entered data into spreadsheets, documents and databases, maintaining 100% accuracy rate.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Maintained quality levels above prescribed minimums to support team productivity and efficiency.
  • Transcribed data after verifying information to deliver projects with 100% accuracy.
  • Identified and corrected data entry errors to prevent duplication across systems.
  • Adhered to strict data confidentiality policies to prevent information leakage.
  • Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
  • Identified system and account issues to quickly and accurately resolve.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Identified errors in data entry and related issues by mentioning to supervisors for resolution.
  • Transferred completed work to Team Managers for review and approval.
  • Reviewed and updated account information in company computer system.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
Education and Training
03/2021CNA, Health AideGabriel Health Institute, City
06/2011Logistic, Logistics ManagementINFOGEL, City
07/2010High School DiplomaLycee Alexndre, City
Certifications
  • Certified CNA, 2021
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Resume Overview

School Attended

  • Gabriel Health Institute
  • INFOGEL
  • Lycee Alexndre

Job Titles Held:

  • Online Grocery Associate
  • CAP Team 2 Associate
  • Runner
  • Technician Helper
  • Data Entry Clerk

Degrees

  • CNA , Health Aide
    Logistic , Logistics Management
    High School Diploma

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