online grocery associate resume example with 5+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

  • Relationship Building
  • Documentation and Reporting
  • Decision Making
  • Informed Product Selections
  • Planning and Organization
  • Prioritizing Orders
  • Attention to Detail
  • Customer Service
  • Verbal and Written Communication
  • Flexible Schedule
  • Deadline Driven
  • Microsoft Office
  • Basic Math
  • Good Work Ethic
  • Organizational Skills
  • Planning & Organizing
06/2020 to Current
Online Grocery Associate Simmzys Long Beach, CA,
  • Satisfied customers with quick, accurate service under tight deadlines.
  • Scanned items when pulling from shelves to update system stock information.
  • Completed pickup and shopping orders for customers within local area.
  • Followed application instructions closely and reviewed deliveries to minimize errors.
  • Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
  • Assisted teammates with daily tasks during peak periods.
  • Greeted customers and answered product or service questions.
  • Suggested comparable products to replace out-of-stock items.
  • Listened to customer needs to identify and recommend best products and services.
  • Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
  • Maximized hourly rate by organizing shopping trips and planning efficient routes.
  • Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
  • Secured and stored items until customer pickup.
04/2020 to 09/2021
Server Momentum Solar West Palm Beach, FL,
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided exceptional service to high volume of daily customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Informed customers of daily specials and signature menu items.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Served food and beverages to patrons and confirmed complete orders.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Filled condiments and napkin containers during slack periods.
  • Prepared checks, itemizing total meal costs and taxes.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Stocked service areas with supplies during slow periods.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
08/2017 to 01/2020
Call Center Agent Alorica City, STATE,
  • Helped clients navigate online systems within established frameworks to obtain services.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Consulted with customers regarding needs and addressed concerns.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
  • Documented customer inquiries and feedback and entered service delivery suggestions in company database.
  • Promoted product offerings to drive growth and exceed benchmarks.
  • Managed high-volume of inbound and outbound customer calls.
  • Tracked activity in CRM to support quality assurance.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Reviewed files, records and other obtained documents to respond to customer requests.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Explained key information regarding products and services to customers to encourage informed decision-making.
Education and Training
Expected in 01/2023 to to
Pharmacy Tech Training:
Walmart Pharmacy - West Palm Beach, FL,
Expected in 03/2013 to to
High School Diploma:
Sagay National High School - Philippines,
Expected in to to
Pharmacy Technician:
Penn Foster College - Scottsdale, AZ
Expected in to to
Associate of Science: Nursing
Palm Beach State College - Lake Worth, FL

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Resume Overview

School Attended

  • Walmart Pharmacy
  • Sagay National High School
  • Penn Foster College
  • Palm Beach State College

Job Titles Held:

  • Online Grocery Associate
  • Server
  • Call Center Agent


  • Pharmacy Tech Training
  • High School Diploma
  • Pharmacy Technician
  • Associate of Science

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