Customer-focused with 3 years of experience. Working in fast-moving environments with proven success in promoting products and boosting revenue, by connecting with customers and effectively building customer loyalty with knowledgeable assistance. Interested in psychology and social work. Planning on gaining experience and building resume in those areas.
Skills
Fluent in: English and Spanish
Sales expertise
Marketing understanding
Working collaboratively and networking
Customer service
Multitasking in fast paced environment
Decision-making
Mobile and online ordering understanding
Client/vendor relations
Typing
Experience
Online Grocery Associate, 06/2020 to 11/2020 Larry's Markets Inc – Mercer Island, WA,
Practiced clean and sanitary shopping by using safety kits diligently. Including face masks, frequent hand washing, hand sanitizer, gloves, sanitizing wipes, and Lysol to protect customers and coworkers.
Kept constant communication with customers to confirm clarity of order. Verified replacement items by taking and sending pictures for approval. Selected freshest fruit, produce and meat. Made sure to select non perishables that weren’t torn, dented, and/or damaged
Exceeded customer expectations consistently as evidenced by high feedback ratings and comments.
Satisfied customers with quick, accurate service under tight deadlines.
Worked efficiently and quickly to help team reach shopping time and checkout time goals.
Cheesemonger , 03/2018 to 11/2020 Verizon – Edison, NJ,
Maintained constant professionalism in a fast paced work environment while adhering and satisfying multiple customers needs, making decisions, and completing tasks on time.
Provided excellent customer service by maintaining professionalism and enthusiasm, offering help and guidance, being friendly and polite, asking customers questions and giving recommendations based on customers needs and flavor profile.
Tasted cheese and products regularly as a team to assess quality for selling.
Sampled cheese and products regularly to gain clientele and help reach daily/weekly sale goals.
Worked professionally side by side with wine and charcuterie department when sampling. Shared knowledge with customers about cheese, wine, and charcuterie pairing.
Adhered to all food safety and sanitation protocols to reduce germ spread and to avoid cross contamination.
Prepared variety of foods according to exact instructions and recipe specifications to avoid cross contamination.
Restock
Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
Worked successfully with diverse group of team members to accomplish goals and address issues related to our products and services, deliver project requirements, develop solutions and meet deadlines.
Unboxed new merchandise and restocked shelves and displays in visually appealing, eye catching, and organized arrangements to promote items.
Shoe Sales Associate, 03/2016 to 07/2016 Aldo Shoes – City, STATE,
Provided excellent customer service by maintaining professionalism and enthusiasm. Provided customers with welcoming environment by acknowledging customer and engaging in conversation to identify footwear, shoe accessory, and fashion accessory needs.
Gained knowledge and stayed up to date on fashion trends, all items we had in stock, promotions and policies, sales, refund and return policies to facilitate and generate sales.
Explained quality and style differences between shoe brands to demonstrate expertise.
Operated cash register, scanned items, bagged merchandise and properly handled methods of payment to facilitate accurate sales transactions.
Explained ongoing sales, promotions and policies to keep customer informed.
Unloaded truck, stocked merchandise and maintained aisles and product displays to foster visually appealing, eye catching, clean, and organized aisles and sales floor.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Searched and pulled product from backstock to satisfy customers.
Handled and satisfied customer concerns promptly and politely to encourage repeat business by engaging in conversation, meeting customers needs, and discussing their budget.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Handled online orders through email and company website. Packaged and shipped merchandise to customers.
Education and Training
High School Diploma: , Expected in 2014 WT Woodson - Fairfax, VA GPA:
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