Online Grocery Associate Resume Example Company Name

ONLINE GROCERY ASSOCIATE

Professional Summary

Effectively promote products and increase revenue by connecting with customers and recommending target offerings. Organized, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drive customer loyalty by providing friendly and skilled support. Enthusiastic Personal Shopper recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders. Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service. Experienced retail team member adept at picking the best quality items to meet shopper needs. Knowledgeable about substitution policies and payment procedures. Good organizational and time management abilities.

Skills

Accurate money handling
Sales proficiency
Lift up to 100 pounds
Trend understanding
Customer Relations

Online ordering familiarity
Client Relationship Development
Flexible & Adaptable
Interpersonal Communication
Detail-oriented

Work History

Online Grocery Associate01/2021 to Current
Company Name – City,State

Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Conferred with customers to understand needs and make targeted product and service recommendations.
Merchandised attractive shelf displays with current offerings to drive store sales.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Consistently met deadlines and quality goals for accuracy and timeliness.
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Loaded and unloaded orders at customer's homes or locations.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Consulted with customers on food selections and custom order requests.
Worked with over 50 customers daily to fulfill specific orders requests according to customer needs and inventory availability.
Tracked substitutions and informed customers of changes.

Online Grocery Associate08/2020 to 12/2020
Company Name – City,State

Completed efficient store resets to prepare store for special promotions and seasonal updates.
Drove store revenue by offering customers accessories and related purchases to complete selections.
Conferred with customers to understand needs and make targeted product and service recommendations.
Merchandised attractive shelf displays with current offerings to drive store sales.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Noted customer special requests, preferences and favorite products in CRM to enhance service and build brand loyalty.
Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Worked productively with customers to meet order requirements and service expectations.
Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Reviews orders prior to pick up for accuracy and purchase-by dates.
Consistently met deadlines and quality goals for accuracy and timeliness.
Used mobile application to complete orders, request permission for substitutions and communicate in real-time with online order customers.
Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
Loaded and unloaded orders at customer's homes or locations.
Reviewed customer orders closely to locate desired items and checked app regularly to identify any changes.
Consulted with customers on food selections and custom order requests.
Worked with over one hundred customers daily to fulfill specific orders according to customer needs and inventory availability.
Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Maximized efficiency by scanning items quickly and completing as many as 92 items per hour.
Picked quality and accurate items for daily customer orders.
Tracked substitutions and informed customers of changes.

Cashier09/2019 to 08/2020
Company Name – City,State

Restocked, arranged and organized merchandise in front lanes to drive product sales.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Reviewed and resolved differences between accounting information and cash drawer.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Requested official identification for alcohol and check purchases and verified details, consistently meeting strict legal standards of underage sales.
Prepared and submitted end-of-shift reports using pen and paper.
Completed manual and machine counts of funds for transactions valued at over $1000.
Operated cash register for cash, check and credit card transactions with 97% accuracy.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Trained as stock employee and provided back-up coverage to provide customers with optimal support.
Assisted customers with special services, account updates and promotional options.
Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
Checked prices for customers and processed items sold by scanning barcodes.
Assisted customers by answering questions and fulfilling requests.
Served needs of more than 500 customers in a busy and stressful environment.
Counted cash in register drawer at beginning and end of shift.
Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Educated customers on promotions to enhance sales.
Helped over 100 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
Worked closely with management to solve problems and handle customer concerns.
Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

High School DiplomaExpected in 05/2021Southeast High School- City, State

Coursework in Mathematics, English Language Arts, Biology and Geology.
Minored in Spanish I& II, Psychology, Child Development, Art 1, Black and white drawing, acrylic painting.
Member of Women's Choir
Continuing education in Science or Math

Resume Overview

School Attended

Southeast High School

Job Titles Held:

Online Grocery Associate
Cashier

Degrees

High School Diploma Expected in 05/2021

Online Grocery Associate Resume Example

Resume Score: 80%

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