Online Grocery Associate resume example with 3 years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Enthusiastic hardworking employee eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of professionalism and punctuality and training in buisness. Motivated to learn, grow and excel in life.

Demonstrated success in directing and strengthening all aspects of online retail sales and service. Proficient in accounting, inventory coordination and successful promotions to enhance sales. Achievements include generating average of $5,000 every month. Background includes expert service delivery and strong customer acquisition results.

Enthusiastic devoted employee recognized for consistent order accuracy, outstanding customer service and development of brand loyalty. Fast worker focused on delivering excellent service for in-store pick up customers and home delivery. Comfortable using technology tools such as mobile applications, scanners and GPS to complete orders.

  • Insurance understanding
  • Discount negotiation
  • Business operations
  • Operational improvement
  • Problem resolution
  • Communications
  • Budgets
  • Relationship development
  • Organization
  • Supervision
  • Cost-benefit analysis
  • Inventory coordination
  • First Aid/CPR
  • Client Relationship Development
  • MS Office
  • Customer service
  • Team building
  • Team management
  • Project organization
  • Process improvement
Work History
Online Grocery Associate, 05/2020 - 07/2020
Realtor.Com Denver, CO,
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Loaded and unloaded orders at customer's homes or locations.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative, 09/2019 - 03/2020
Regal Cinemas Corporation New Rochelle, NY,
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered constant flow of customer calls with up to 250 calls in queue per minute.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information to customers regarding Kaiser permanente's charge card and loyalty program and helped to open and activate new accounts.
  • Responded to customer requests for products, services and company information.
  • Recommended products and services to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Entered customer interaction details in epic to track requests, document problems and record solutions offered.
Waitress, 11/2015 - 03/2018
Steak N Shake City, STATE,
  • Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed trash in receptacles and replenished supplies.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Maintained customer satisfaction by clarifying questions about orders and specialty items.
  • Upsold weekly specialty items to increase overall sales and exceed targets.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Displayed enthusiasm and promoted food service to customers, successfully increasing referrals and walk-in business.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Applied communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Used cash registers and credit card machines to cash out customers, handling up to $Amount in cash per event.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Kept server areas clean and stocked during service hours to increase efficiency while serving tables.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Decreased customer wait times by efficiently carrying Number plates at one time without spilling or dropping food.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Prepared beverages and filled food orders for customers.
  • Used correct cleaning, sanitizing and food handling procedures to maintain optimal protections for customers.
: General Studies, Expected in
Troup High School - Troup, TX
GED: , Expected in 06/2018
Kilgore College - Kilgore, TX
Additional Information

I am an enthusiastic devoted employee. I constantly go above and beyond exceeding expectations. I look forward to the opportunity to grow within a professional fast paced environment.

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Resume Overview

School Attended

  • Troup High School
  • Kilgore College

Job Titles Held:

  • Online Grocery Associate
  • Customer Service Representative
  • Waitress


  • GED

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