Highly motivated beginning educator and self-starter with a passionate commitment to learners and their development.
Attentive to all students' needs and will adapt instructional methods to support all learning styles.
Understands various learning styles
Exceptional written and verbal communicator
Excellent research skills
Microsoft Word, Excel, PowerPoint
Assisted with a Study of Laotian and Sudanese Immigration in the U.S.
Honored in an article in the New England Journal of Medicine-Cancer Gene Therapy.
Online English Tutor December 2017 to CurrentiTutor Group
Teach conversational English to students in Asia, Eastern Europe, and South America.
Teach 1-6 students per class.
Complete a Progress Report after each session.
Complete a TESOL/TEFL certification.
Mobile App Chat Support November 2016 to CurrentTeleperformance － Nashville, TN
Customer support for email, storage, and application issues
on iOS devices, as well as web-based email programs.
Identify and resolve technical and general support questions
while building rapport and reducing customer effort.
Documents complex technical issues in a clear written form.
Enters data from customers into various software programs
Freelance Consultant September 2016 to CurrentAppen
Assist with Human Annotation Tasks such as data annotation, multimedia, sentiment analysis, and search engine result evaluation.
Review and annotate data in a crowdsourcing environment.
Various tasks focusing on improving the relevancy of the search tool for a major social media platform.
Consultants will label the relevance of search results returned to social media users who have entered a query for a person or entity
Senior Advisor-Tier 2 Technical Support Advisor April 2015 to September 2016Kelly Services － Troy, MI
Provide technical support for current customers being escalated from Tier 1.
Act as a supervisor and take escalated manager requests calls.
Responsible for troubleshooting across multiple customers and with varying issues Maintain ownership of the issue and follow up with the customer until the issue is resolved.
Responsible for Tier 1 overflow calls, if needed.
Customer Service Representative September 2014 to January 2015HSN － Clearwater, FL
Field inbound Customer Service and hsn.com support calls.
Take sales calls and offer required upsells.
Demonstrate passion and enthusiasm for customer care excellence, maintaining focus and positivity while resolving challenging or complex problems.
Meet all key performance Indicators - Quality, Average Handle Time and Schedule Compliance.
Customer Service Representative-Technical Support Representative December 2010 to October 2011West Corporation-WestAtHome － Omaha, NE
Process orders for consumers who are new or repeat customers.
Present additional items or 'upsells' on every call; provide detailed information on products and services.
Assist cable customers in ordering digital devices and upgrade service.
Troubleshoot digital device errors, accept payments, and escalate technical issues to Tier II if needed.
Also assist customers in the installation of digital equipment.
Tier I Technical Support-Chat Representative September 2010 to September 2015Teletech － Englewood, CO
Provided technical assistance with POS platforms.
Escalate or replace equipment if needed.
Follow up on tickets and issued call-backs.
Assisted Field Representatives, Account Executives, and Regional Managers.
Worked as a customer service representative for a banking industry.
Provided account balances, payment arrangements, and submitted service requests for customers.
Advised customers of health solutions account information.
Submitted health claims for customers.
Fuel Movement Clerk January 2002 to September 2010TriStar Services － Nashville, TN
Entered Bill of Ladings and financial data in to the company database for over 197 gas retailers.
Ensured that taxes for fuel were entered appropriately.
Entered pricing daily for gas retailers for the suppliers of Motiva, Shell, Marathon, Phillips, and BP.
Coordinated invoices to be sent to the open dealer customers for payment.
Trained back-up coworkers on the application and job function in the department if needed.
Master of Science : Higher Education, 12/2013Kaplan University － Charlotte, NC, United States
Certification from National Institutes of Health (NIH) completion of NIH Web-based training course "Protecting HumanResearch Participants."
Bachelor of Arts : History, 05/2002Fisk University － Nashville, TN, United StatesHistory
10-Key, Arabic, Microsoft Excel, Microsoft Outlook, Microsoft Power Point, ilog, Adobe Classroom, HelpShift