On-site Sales & Service Manager Resume Example
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ON-SITE SALES & SERVICE MANAGER
Professional Summary
- Experienced sales and management professional with a strong track record of success in Industrial Sales, Marketing, Customer Relations, and B2B. Provide team effectiveness, and training and development services to all levels of an organization. High level of experience in organizational leadership and relationship building with clients and team members, assessing needs, generating options, and implementing solutions in collaboration with clients and stakeholders. Major strengths include strong leadership, collaborative skills, multi-source feedback, dutiful respect for compliance in all regulated environments, and helping organizations and groups accomplish company goals. Specific Areas of Expertise Include:
- Business to Business
- Data Analysis & Reporting
- Organizational Leadership / Client Partnership
- Marketing / Territory Management
- Sales Goals & Planning
- Conflict Resolution /
Profit-minded sales leader with demonstrated success in driving sustained sales revenue by working and connecting with customers. Industrious, articulate and tenacious sales professional with strong history of surpassing objectives by leveraging strategy and advanced people skills. Talented in generating leads and demonstrating products to close high-volume sales.
Skills
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Work History
On-site Sales & Service Manager07/2007 to 12/2017
Airgas Inc – Moses Lake , WA
Airgas Inc – Moses Lake , WA
- Fortune 500 industrial supply company founded in 1927, has 330 locations around the world with over 10 billion in revenue.
- Provide services to customers to assist in establishing accounts, through cold calling, managing inventory, and account oversight.
- Develop strong relationships through superb communication, understanding the client's needs, and providing solutions.
- Onsite Manager position obtained second year.
- Increased revenue by $200,000 annually, through execution of sales and relationship building.
- Provide ongoing customer support, training, and consulting for existing services and emerging offerings.
- Annual account growth averaged saw a 15% growth in service usage.
- B2B - Responsible for establishing new accounts, expanding offerings like vending and technical repairs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Tracked stock using company inventory management software.
- Maintained records related to sales, returns and inventory availability.
- Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements and specifications.
- Boosted sales by conferring with customers to evaluate MRO requirements and recommend best-fit company offerings.
- Educated customers on promotions to enhance sales.
- Trained and developed Territory Sales Representatives in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
- Drove team revenue totals by bringing in over $1 million in sales from spot buys and keepstock.
Business Operations Specialist / Sales Entry02/1999 to 04/2007
Diamond Advanedge – Sugar Land , TX
Diamond Advanedge – Sugar Land , TX
- Private fortune 500 industrial supply company founded in 1901, has 8 locations with an estimated 2 billion dollar revenue.
- Customer service, online, ecommerce, and sales.
- Processed orders utilizing multiple sources to ensure timely and accurate delivery of goods, in a high volume fast-paced environment.
- Field calls in order to solve issues and develop dialogue to ensure order accuracy and increase customer experience.
- Interact with managers to develop surveys, tests, and procedures cultivate new strategies to enhance quality of the sales department.
- Tracked and analyzed reports to determine needed improvements.
- Generated reports of findings to help management with making key decisions.
- Assisted various departments with change by communicating new improvement plans and expectations.
- Drove operational improvements which resulted in savings and improved profit margins.
- Maintained excellent attendance record, consistently arriving to work on time.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Inside Sales Account Representative07/1994 to 02/1999
INDUSTRIAL DISTRIBUTION GROUP – City , STATE
INDUSTRIAL DISTRIBUTION GROUP – City , STATE
- Industrial service to corporate manufacturing, production, and public, Consulted with customers on pricing, availability, and recommendations for applications.
- Conducted face-to-face meetings with potential accounts both inside and outside the home office.
- Interface with vendors to acquire technical, cost, and delivery information.
- Assure quick and accurate response and communication.
- Generated in excess $100,000 in sales per month.
- Required knowledge of motors, tools, and pricing strategy.
- Prospected 50 potential customers per week through cold calls and maintained solid 50% conversion rate.
- Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
- Established fair pricing structures and finalized contracts to complete purchase agreements with large customers.
- Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Visited customer locations to evaluate requirements, demonstrate offerings and propose strategic solutions for diverse needs.
- Maintained friendly and professional customer interactions at all times.
- Utilized digital and telephone approaches to generate sales leads.
- Applied mathematical skills to calculating amounts, negotiating prices and setting up contracts.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit, and set up payment methods.
- Maintained up-to-date knowledge of all available products.
- Prioritized daily workflows, including all inbound calls, quotes and sales-related inquiries.
Sales & Marketing RepresentativeMarketing Force Merchandising – City , STATE
- Planned and executed product service research, for companies looking for information feedback.
- Created data based upon consumer usage and employee utilization.
- Designed location setup for new products.
- Secured through customer agreement prime location for planograms and displays Achievements.
- Recognized for leadership and knowledge of group work competencies promoted to management role responsible for business-to-business setup and sales.
- Recognized for achieving over one million dollars in spot buy sells for the quarter.
- Organized complete tool setup for Milan Institute, Bakersfield a new corporate technical school site.
- Managed supplies for corporations - Nestle, Pepsi, Certis Chemical plant, Quinn Cat, Baker Hughes, and Weatherford International.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Maintained organized, presentable merchandise to drive continuous sales.
- Tracked stock using company inventory management software.
- Maintained records related to sales, returns and inventory availability.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Educated customers on promotions to enhance sales.
Education
Master of Science: Human Resource Management11/2020Touro University Worldwide-
City,
State
Bachelor of Arts: Business Administration / Organizational Leadership12/2017Fresno Pacific University-
City,
State
Certifications
- 3M ASD Selling Skills Certificate
- Forklift Certification
- Purchasing Professional Ethics Certification
- Hazardous Communication Certification
- Oil field Hazard Certification
Accomplishments
- Computer Proficiency - Used Microsoft Excel to develop inventory tracking spreadsheets.
- Awarded “Employee of the Month” in 2016 for spot buy sales of 1 million.
- Business Development - Initiated two key partnerships which resulted in 50% revenue growth.
- Sales - Increased sales by 25% over a two year period.
- Collaborated with team of 12 in the development of Keepstock and safety dispensing machines.
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Resume Overview
School Attended
- Touro University Worldwide
- Fresno Pacific University
Job Titles Held:
- On-site Sales & Service Manager
- Business Operations Specialist / Sales Entry
- Inside Sales Account Representative
- Sales & Marketing Representative
Degrees
- Master of Science : Human Resource Management 11/2020
Bachelor of Arts : Business Administration / Organizational Leadership 12/2017
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