on site resident manager resume example with 16+ years of experience
Dedicated Resident Manager skilled at overseeing successful Storage manager operations at Walker Storage facility. Manages staff with firm and fair hand to keep all team members focused on safely supporting residents' needs. Successful at handling administrative, building maintenance and emergency response requirements with calm, level-headed approach. Attentive Resident Manager coordinates resident care and trains staff to meet needs. Promptly responds to needs and resolves issues with pragmatic and care-centered approach. Motivated professional considered talented leader and driven problem solver. Brings 25 years of experience in management role. Offers outstanding attention to detail. Property Manager focused on satisfying tenants and maintaining high occupancy rates. Reports any major issues to property owners and takes initiative in finding workable solutions. Autonomous when minor issues on-site arise. Versatile manager effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals. Property Manager with vast experience in real estate management. Strengths include sales skills, critical thinking and communicating with individuals at all levels. Ready to grow efficiency and expand locations by applying diverse experience and vast real estate knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
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- Trained and coached staff to consistently meet residents' needs with caring, knowledgeable and safe support.
- Kept building up-to-date with current fire and health code standards.
- Responded promptly to emergencies involving staff or residents and coordinated appropriate responses.
- Maintained updated resident records and coordinate move-in and move-out logistics.
- Drafted and distributed maintenance notices concerning renovations, water shut-offs and alarm testing.
- Drafted monthly manager's report to report data and events to board members and management.
- Managed security policies to effectively protect 406 residents and more than 5 staff.
- Verified completion of required inspections and drafted reports for regulatory agencies.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Oversaw daily operations, maintenance and administration of various properties.
- Managed and oversaw operations, maintenance and administration of properties.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Met with clients to negotiate management and service contracts.
- Prepared and submitted monthly tenant visit logs.
- Recommended clarifications and changes in program policies to director of property management.
- Supervised production of annual rent, operating expense and real estate tax adjustments.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
- Ran end-of-day computer functions and closed out reports, submitting details to Hotel Manger for review.
- Assessed checklist on daily basis and planned shift accordingly.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Documented wake-up requests and set up automatic calls in system.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Directed and trained new staff on procedures, service standards and productivity strategies and provided assistance and mentoring.
- Coordinated with guest services and concierge team to meet guest needs.
- Attended mandatory meetings for hotel staff and brought issues to attention of upper management.
- Completed nightly updates to hotel rates and individual room charges.
- Generated daily, weekly and monthly hotel reports to close out day and meet objectives.
- Maintained well-stocked and presentable complementary food and beverage station.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleaned tables and chairs to prepare dining area for next customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Trained new employees on restaurant procedures and plating techniques.
- Addressed complaints to kitchen staff and served replacement items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained new employees to perform duties.
- Served food and beverages to patrons and confirmed complete orders.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Presented menus and answered questions regarding items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Set up tables in between patrons to reduce wait times.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Received and unloaded new products upon delivery, checking for damage and order accuracy.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Followed instructions to properly arrange merchandise items.
- Maintained and organized store displays to enhance product visibility and expedite product location activities.
- Answered questions and inquiries per shift regarding products, prices and availability.
- Pulled items from stock using lift equipment and added to shelves or bins.
- Identified and quickly handled spill clean-up.
- Created and built product displays to engage customers through visual merchandising.
- Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
- Reviewed tags on product shelves and made requested pricing changes.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Notified management of customer or employee accidents.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Checked delivered merchandise and order information to verify shipment accuracy.
- Managed cash register operations using POS system and processed sales and returns.
- Processed customer orders and payments with POS system or cash register.
- Greeted customers promptly and responded to questions.
- Welcomed customers, offering assistance to help find store items.
- Built and maintained productive relationships with employees.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Answered phone calls to assist customers with questions and orders.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Answered customers' questions and provided information on store procedures or policies.
- Assisted customers by providing information and resolving complaints.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Scanned items and checked pricing on cash register for accuracy.
- Offered customers carry-out service at completion of transaction.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Maintained work area and kept cash drawer organized.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Checked personal identifications during alcohol and tobacco sales.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
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Resume Overview
School Attended
- Columbia Gorge Community College
Job Titles Held:
- On-Site Resident Manager
- Resident Manager
- Historic Columbia Gorge Hotel
- Grocery Associate
Degrees
- GED
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