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On-Site Property Manager Resume Example

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ON-SITE PROPERTY MANAGER
Professional Summary

A dedicated and dynamic Property Management professional with vast experience in diversified fields, including office management and customer care expertise, along with strong interpersonal communication skills and high proficiency in providing excellent service. Aptitude entails demonstrating the accurate combination of industry-related experience, technical skills, sophisticated and intuitive capabilities aimed towards seeking opportunities and achieving success.

Skills
  • Analytical skills, Supervising
  • Budgets
  • Customer care
  • Database Management
  • Decision making
  • Detail-oriented
  • Exceptional oral and written communication skills
  • Invoicing
  • Leasing and sales
  • Marketing and advertising
  • Microsoft Office Suite
  • Office management
  • Problem-solving
  • Sitelink Proficient
  • Strategic planning
Work History
On-Site Property Manager11/2015 to Current
Company Name – City, State
  • Responsible for leasing and invoicing an 875 unit facility.
  • Serves as point of contact for phone and walk-in customer and retail sales.
  • Oversee monthly collection of over 1,117,257.00 in funds, maintaining high payment rates by building positive relationships with tenants.
  • Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Maintain constant balance and accounting of property petty cash account.
  • Meet monthly revenue, delinquency, occupancy, and merchandise quotas.
  • Raised property occupancy from 86% to 100%
  • Maintain original leases and renewal documents in digital and hardcopy format for property management office.
  • Keep meticulous records of all correspondence between management and tenants.
  • Control delinquencies through phone contact and letters on scheduled basis.
  • Follow up on delinquent tenants and coordinate collection and auction procedures.
  • Established strong, professional relationships with co-workers and residents by promoting team collaboration and delivering exemplary service.
  • Handle tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
  • Maintain facility by organizing regular maintenance, major repairs and capital improvement projects.
  • Monitor progress of construction and maintenance projects and notify appropriate individuals of project updates, delays and schedule changes.
  • Train new facility employees and keep facility clean in safe operational condition while also performing periodic maintenance.
Office Manager08/2008 to 05/2014
Company Name – City, State
  • Processed patient billing and medical insurance claims for a patient base of 1100+
  • Schedule patient appointments and surgeries, and send appointment reminders and follow-ups via calls or emails.
  • Performed clerical duties while maintaining an efficient and highly organized medical records department.
  • Developed positive relationships with providers and hospitals to acquire medical records
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Received and reviewed electronic and hard copy patient files for completeness, accuracy and compliance within regulations.
  • Performed medical records audit - to ensure all services provided are accurately reflected on itemized statements and all related documents.
  • Planned travel arrangements and meetings for executives and staff.
General Manager06/2003 to 09/2007
Company Name – City, State
  • Oversaw daily operation of a 473 unit RV resort.
  • Responsible for delivering high level of service to customers by assisting team members with handling and resolving guest complaints in a timely manner.
  • Supervised ‘activity calendar' development and verified department operates within budget.
  • Conducted regular inspections of rental units and RV sites in order to identify any maintenance issues that needed to be fixed.
  • Increased rental prices in order to match market rates and pay for property maintenance or improvements, accommodate tax increases, or to increase profits.
  • Actively prepared annual operating budget, monitored performance in relation to monthly operating budgets, and prepared monthly P&L variance reports.
  • Strengthened compliance with federal, state, and local agencies that regulate resort operations.
  • Conducted weekly property walk-throughs, delegated follow-ups appropriately, and enforced resort rules and standards.
  • Reviewed operating schedules for all departments weekly to optimize productivity and guest service.
  • Coordinated team member selection, training & development and ensured all team members comply with appropriate policies and operational procedures.
  • Collaborated with resort owners to quickly and effectively address issues that would adversely affect operation of resort or guest satisfaction.
Education
Bachelor of Science: GeosciencesExpected in 11/2021Current Southern New Hampshire University- City
Bachelor of Arts: Business Management1994University Of Maryland - College Park- City, State
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Resume Overview

School Attended

  • Current Southern New Hampshire University
  • University Of Maryland - College Park

Job Titles Held:

  • On-Site Property Manager
  • Office Manager
  • General Manager

Degrees

  • Bachelor of Science : Geosciences Expected in 11/2021
    Bachelor of Arts : Business Management 1994

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