on site property and event manager resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Transaction Approvals
  • Team Leadership
  • Flexible Schedule
  • Shift Scheduling
  • Store Opening and Closing
  • Complaint Resolution
  • New Hire Training
  • Policy Enforcement
  • Adaptability and Dependability
  • Customer Service
  • Positive Attitude
  • Cash Handling
  • Work Task Prioritization
  • Product Location
  • Customer Transactions
  • Payment Processing
  • Pricing and Markdowns
  • Credits and Refunds
  • Call Response and Transfer
  • Detail-Oriented
  • Honest and Ethical
  • Staff Supervision
  • Policies and Procedures
  • Problem Solving
  • Employee Training
  • Reliable and Responsible
  • Honest and Dependable
09/2018 to Current
On Site Property and Event Manager The Luxottica Group Chattanooga, TN,
  • Oversaw and monitored preventative maintenance and energy management inspections and programs.
  • Responded to tenant maintenance requests according to agreed conditions for building functionality.
  • Implemented rental payment policies and pursued delinquent accounts via phone calls and personal visits.
  • Completed lease applications and verifications, notifying prospects of results.
  • Updated tenant and unit information to keep current in housing database.
  • Exercised direct supervision over property staff.
  • Inspected properties regularly to identify deficiencies and schedule repairs.
  • Built relationships with service vendors and submitted associated billing statements.
  • Solicited and analyzed bids for repairs, renovation and general maintenance.
  • Drafted and monitored budgets for overall maintenance and operations.
  • Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
  • Handled resident complaints and expedited maintenance requests.
  • Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
  • Collected monthly assessments, rental fees, deposits and payments.
  • Worked with on-site and remote service providers to support tenants requesting accommodations.
  • Facilitated tenant paperwork processing and verification.
  • Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
  • Investigated and resolved property complaints and violations to foster pleasant living environment for residents.
  • Collected rent from tenants to pay maintenance and repair costs and other expenses.
  • Met with prospective tenants to show property and assess applications or sign leases.
09/2011 to 11/2018
Multi-Store Manager The Dollar Tree City, STATE,
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Formed and sustained strategic relationships with clients.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Structured HR consulting services to support clients during organizational developments and changes.
  • Directed or coordinated financial or budget activities to fund operations and maximize investments.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Forecasted customer demand to set prices or credit terms for goods or services.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
01/1991 to 11/2014
Journeyman Checker/Cashier Team Lead Albertsons Supermarket City, STATE,
  • Answered customer questions and provided store information.
  • Inventoried stock and placed new orders to maintain supplies for expected demand.
  • Assisted with training new cashiers and customer service team members to increase speed of onboarding.
  • Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
  • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
  • Processed payments promptly for customers to exceed productivity standards.
  • Rotated and merchandised products at point-of-sale to improve impulse buy rate.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Performed merchandising and signage updates during weekly and seasonal promotional changes.
  • Managed employee scheduling according to availability, forecasted customer levels and labor cost controls.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Scanned, priced and bagged customer groceries quickly to keep lines moving.
  • Tracked company inventories, moved excess stock and arranged products to improve sales.
  • Processed refunds for worn, damaged and broken merchandise.
  • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
  • Prepared cash deposits and balanced store safe for opening and closing of business.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers.
  • Screened applicants for hire and assisted with training individuals for cashier positions.
  • Helped customers find specific products, answered questions and offered product advice.
  • Helped with purchases and signed customers up for rewards program.
Education and Training
Expected in 02/2004
Associate of Arts: Tourism Travel Business Management
Desert Career College - Palm Springs, Ca,
  • [Award] Recipient
  • Completed [Subject] Course
  • [Captain or Leader] of [Team Name]
Expected in 02/1983
Associate of Arts: Cashier Business Management
Yakima Valley Community College - Yakima, WA

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Resume Overview

School Attended

  • Desert Career College
  • Yakima Valley Community College

Job Titles Held:

  • On Site Property and Event Manager
  • Multi-Store Manager
  • Journeyman Checker/Cashier Team Lead


  • Associate of Arts
  • Associate of Arts

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