Detail-oriented professional with bilingual abilities and excellent customer service. Well-educated and self-assured with superior communication skills.
Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity.
Skills
Policy and procedure adherence
Guest accommodations
Office and staff streamlining
Guest experiences
Outstanding communication skills
Interpersonal communications
Travel coordination
Telephone etiquette
Bilingualism Spanish-English
Talented leader
Organization and Time management
Classroom management
Group and individual instruction
Curriculum Development
Elementary education
Education
Northern Arizona UniversityFlagstaff, AZ, Expected in 09/2001 – –Bachelor of Science:Parks And Recreation Managment - GPA:
Work History
Archdiocese Of San Antonio - On Site Airbnb Manager Castroville, TX, 05/2020 - 03/2021
Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
Direct day-to-day administrative and operational functions for a country home with 24 available beds-bed facility, providing guidance and leadership.
Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
Hostal Casa Andina - Motel Manager City, STATE, 01/2020 - 05/2020
Oversaw day-to-day operations of a small Hostel with 7-room hotel with staff of 3 employees.
Provided exceptional service and assistance to guests upon check-in.
Exceeded goals through effective task prioritization and great work ethic.
Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
Hired and trained new employees, demonstrating best methods for serving clients and guests.
Increased customer service ratings through personable service.
Fielded customer questions regarding available outdoor activities and places to visit in the area.
Managed numerous translation requests each day with positive and upbeat communication style to uncover and handle customer needs.
Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.
Kalapa Cominidad De Aprendizaje - Reading and writing Instructor City, STATE, 08/2018 - 06/2019
Led interesting and diverse group activities to engage students in course material.
Participated in weakly department and employee team meetings to discuss student performance and academic achievement.
Prepared and implemented lesson plans covering required course topics.
Prepared comprehensive English curriculum for 10 students.
Built learning and citizenship skills to help with personal growth in addition to increasing academic knowledge.
Created curricula, tests and exams to reinforce student learning in writing and reading.
Employed visual and auditory approaches to make lessons more interesting and interactive for students.
Kept classroom organized, clean, and safe for all students and visitors.
Completed in-service and additional training to maintain professional growth.
Instructed classes of up to 8 students on principles and strategies of reading and writing.
Pine Forest Charter School - Elementary Spanish Teacher City, STATE, 08/2011 - 07/2017
Developed and wrote Waldorf curricula in Spanish for grades 1st to 8th.
Created supportive learning environment for foreign students to nurture budding language development.
Completed performance reviews and remained up-to-date on required certifications and continuing education credits.
Spoke to students in non-native language to challenge students and introduce students to non-native speaking environments.
Stayed abreast of changes to school and district policies as well as new trends in education by attending professional development courses and in-service trainings.
Implemented classroom management improvements to enhance class morale and engagement.
Taught lessons encompassing skill-building activities in speaking, writing, reading and listening.
Built positive relationships with parents to involve families in educational process.
Chaperoned field trips to maintain safety and encourage learning.
Established and enforced rules of behavior to drive social development and maintain positive interactions.
Promoted exploration of building blocks of learning by leading diverse, hands-on activities.
Retained student interest and maximized receptive learning.
Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
Explained concepts and assignments in both native and non-native languages.
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