LiveCareer-Resume

on board service manager resume example with 20+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Resourceful manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Skills
  • Leadership
  • Collaboration
  • Accident and Injury Investigation
  • Verbal and Written Communication
  • Analytical Thinking
  • Work Planning and Prioritization
  • Policy and Procedure Enforcement
  • Complaint Resolution
  • Inbound And Outbound Calling
Education
Morris Brown College Atlanta, GA, Expected in 05/1993 Bachelor of Science : Hospitality Administration And Management - GPA :
Work History
Endeavour Air - On Board Service Manager
Indianapolis, IN, 06/2011 - 02/2022
  • Used critical thinking to resolve problems, evaluate solutions and make decisions
  • Provided direction and ensured compliance with all corporate policies and procedures relative to customer service, service recovery, and safety
  • Established performance goals for employees and provided feedback on methods for reaching milestones, leading to 22% sales increase
  • Developed plans based on broad guidance and direction
  • Ensured onboard food sales and revenue were reported and recorded accurately,
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Trained employees in most current regulations and practices in effort to prevent mishaps and promote overall safety.
  • Team Leader for emergency management, specific to NTSB as it relates to railroad incidents and accidents
  • Identified accident causes and optimal prevention strategies by conducting thorough investigations and analyses.
  • Managed team of employees, overseeing hiring, training and professional growth of employees
  • Met with customers to discuss service needs and offer available solutions.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Amtrak Railroad - Lead Service Attendant
City, STATE, 04/2009 - 06/2011
  • Worked within standards, policies, and regulatory guidelines to promote safe working environment
  • Received and processed stock into inventory management system
  • Responded to all customer inquiries thoroughly and professionally
  • Ensured safety hazards protocols were upheld, soiled items and hazardous waste were moved to concealed assigned areas
  • Supervised 68 employees, responsible for all monetary transactions, processed inventory reports and accounting functions, and ensured all areas were properly stocked
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Taught new team members correct procedures for all areas of operations.
Republic Airways - Flight Attendant
City, STATE, 05/2008 - 03/2009
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
  • Greeted passengers, served beverages and food items, and provided information about in-flight offerings to passengers
  • Ensured safety and comfort of customers onboard aircraft
  • Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Resolved passenger situations during flight involving disorderly passengers and medical emergencies.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
American Trans Air - Senior Qualified Flight Attendant
City, STATE, 01/1996 - 04/2008
  • Provided care for passengers while in flight from boarding to departing aircrafts
  • Answered passenger questions and provided solutions to issues arising during flights
  • Explained and demonstrated safety and emergency procedures to passengers prior to takeoff
  • Verified aircraft and passenger compliance with policies, regulations, and safety guidance
  • Facilitated communication between flight deck and cabin crew prior to and during flights
  • Resolved passenger conflicts and medical emergencies during flights
  • Ensured safety and comfort of customers onboard aircraft
  • Relayed updates and information to passengers after confirming key details with pilot.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
  • Offered personalized assistance to children, elderly and passengers with special needs.

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Resume Overview

School Attended

  • Morris Brown College

Job Titles Held:

  • On Board Service Manager
  • Lead Service Attendant
  • Flight Attendant
  • Senior Qualified Flight Attendant

Degrees

  • Bachelor of Science

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