Versatile and innovative management professional skilled at seeing the “big picture” while still also focusing on the details. Expertise in business development and streamlining processes and systems.
Project planning and development
Budgeting and forecasting
Customer relations specialist
Quality assurance and control
Recruiting & Talent Development
SalesForce.com Administration and Training
Human resources management
Project development and life cycle
Instructor Lead Training
Offshore Project Coordinator03/2017
to 06/2017 Company Name – City,
State Short-term contractor working between the Onshore (US) and Offshore (India) teams to optimize performance between the two.
Facilitate daily meetings with both teams (separately) to funnel information from the business team to the development team
Create project change notes in sandbox and track testing via written requirements
Quality control for SFDC phases as they are completed by Offshore
Influence without authority in order to maintain completion momentum
Ensure all information is translated between the teams in order to effectively utilize human capital efficiently
Offshore Project Manager09/2015
to 06/2017 Company Name – City,
State Lead the development and requirements necessary for technology recommendations and implementation to satisfy business needs. Works closely with all business groups to ensure effective communication and efficiency. Acts as a liaison among internal stakeholder to analyze, document, communicate and validate business and system requirements for platform applications.
Works with internal applications and integrates them with Salesforce.com platform
Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition
Critically evaluate information gathered from multiple sources, reconsile conflicts and decompse high-level information into details
Work with functional leads to transform and develop new requirements into Salesforce.com design and implementation
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process description, use cases, scenarios, business analysis, task and workflow analysisInterface with vendor partners and design optimal solutions for integration with Salesforce.com
Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
Document changes to the design and implementation of Salesforce.com
Manage ongoing support requests and administrative needs as well as work with functional leads to transform and develop new requirements into Salesforce.com design and implementation
Create training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related application
Head Executive Consulting Agent02/2006
to 12/2016 Company Name – City,
State Establish business relationships with vendors and networking opportunities with new and existing clientele. Private contractor for training and consulting for sales and SFDC, implement imaging and branding of companies, individuals, and projects. Network and link potential clients with professional opportunities for partnership. Manage special events and corporate functions while creating an exceptional experience for the intended occasion. Provide client management services for executives, small businesses, and sole proprietors.
Estream (SQL server) usage when outsourced for payroll management
Conceptualized and created special events from pre-concept through to the finished result
Created social networking profiles to establish business presence through highly viewed sites
Managed multiple concurrent projects and worked semi-autonomously between clients
Arranged travel and all travel related accommodations for Executives and small business professionals
Negotiated contracts for business proposals for new business owners – (mainly graphic/photography clients)
Calendaring and all other clerical duties (Executives & small business office professionals)
Data migration & management using Salesforce
Utilize Microsoft CRM to manage and organize business needs and client lists
Resolved technology & electronics needs through consultation – including essential software and hardware upgrades to fuel intended business results per client business vertical and industry
Arrange viewings for properties as well as provide necessary information for prospective buyers/renters around financing and loan options (in relation to realty firms)
Financial management and bookkeeping - Accounts payable/receivable
Create, organize, and process expense reports
Business Analyst Lead05/2014
to 09/2015 Company Name – City,
Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
Design, evaluate, recommend, and approve changes of forms and reports.
Review project plans to plan and coordinate project activity.
Develop and interpret organizational goals, policies, and procedures.
Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
Recruit, hire, train and supervise staff, or participate in staffing decisions.
Control operational budget and expenditures.
Evaluate data processing proposals to assess project feasibility and requirements.
Review and approve all systems charts and programs prior to their implementation.
Manage forecasting and business analysis for desktop payroll offerings.
Partner with Marketing to drive growth, IT to ensure data fidelity and Accounting to ensure compliance.
Provide ad-hoc analysis and decision support related to new offerings or marketing strategies.
Provide analysis & modeling for qtrly profitability, equity planning, marketing spend & EPS sensitivity
Independent Contractor - Project Manager05/2014
to 05/2015 Company Name – City,
State Business Analyst and Project Manager for Services ClientDescription:Salesforce Environment Configuration, Salesforce System Clean Up, Email Application ConfigurationRole: Lead Business Analyst
Contribution: Created Project Plan and maintained Budget
Scheduled and Conducted BPR sessions
Prepared Salesforce Environment for Integration with 3rd Party Software
Removed Duplicate Data, Automated manual processes Developed and Manipulated Visualforce Pages
Initiated Campaigns and a marketing nurture program
Integrated Zuora with Salesforce
Territory Sales Trainer07/2006
to 05/2014 Company Name – City,
State Territory Trainer travels across 9 states but am individually responsible for the DC/MD/VA market. Accountable for implementation of all field based training in support of all launches, deployment and the ongoing learning and developmental needs of a territory/market of 6500+ employees. Training Team was awarded in the Top 125 of US companies for 2014 (Started in 2006 as Sales, promoted to Supervisor, to Manager, then corporate training team for Employee Experience)
Facilitated over 3,000 (live) hours of sales and customer service training for 2,500+ store managers, leadership, all store employees
Use eLearning/Learning Lounge as a tool for individual and team training as well as facilitation through WebEx/webinars
Mentor to employees and a liaison between all levels of job codes from corporate, territory, district, store leadership, and line level associates
Counsel leaders on innovative sourcing strategies to meet organizational goals and objectives- 10% revenue comps, 5% margin growth, positive customer and employee retention
Direct influence over employee turnover decreasing 62% within the territory
Revitalized territory customer Net Promoter Scores (NPS) resulting in a 32% increase (during holiday season) 44% annually from previous year by engaging employees\' improvement and customer interactions
Assist in the development improvements on training material & curricula (sales, operations, leadership, development, etc.)
Influenced career growth and promotion opportunities for 22 employees (recorded) through voluntary mentorship & partnered career development
Direct, clear, concise delivery of expectations, goals, and foundational changes and their alignment with the company vision and values
Create new learning strategies & plans for my individual development as a facilitator
Successfully partner w/corporate partners, district staff, on implementation, coach retail leaders on execution of these strategies and behaviors, & acknowledge accomplishment of their training results
Ensures compliance with corporate policies and procedures, ethical practices
Independent Contractor - SalesForce Trainer05/2013
to 12/2013 Company Name – City,
State As a subcontractor, managed the project team and trained SalesForce End Users.
Created project plans and maintained budgets
Allocated resource time
Monitored the progression of data migration
Met with business stakeholders regarding the assessment of the project\'s status
Prepared and delivered material for SalesForce users
Bachelor of Arts: Marketing / Business Management2016UMUC-
Associate of Applied Science: Management, Hospitality Administration2010Gwinnett Technical College-
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Gwinnett Technical College
Job Titles Held:
Offshore Project Coordinator
Offshore Project Manager
Head Executive Consulting Agent
Business Analyst Lead
Independent Contractor - Project Manager
Territory Sales Trainer
Independent Contractor - SalesForce Trainer
Bachelor of Arts : Marketing / Business Management 2016 Associate of Applied Science : Management, Hospitality Administration 2010
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