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offshore project coordinator resume example with 11+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
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Websites, Portfolios, Profiles
  • https://www.linkedin.com/in/JessicaClaire
Professional Summary

Motivational Training Specialist adept at creating new programs to meet changing (employee)performance and (customer ) expectation demands. Forward-thinking and resourceful instructor with 10+ years of related training and management experience. Proven track record of being highly effective at improving employee performance and understanding of policies through effective Training programs. Able to teach classes and mentor employees in one-on-one sessions. History of success at consulting with managers and relating to employees of all backgrounds. .

Skills
  • Instructor Lead Training
  • Recruiting & Talent Development
  • Project planning and development
  • SalesForce.com Administration and Training
  • Human resources management
  • Employee relations
  • Project development and life cycle
  • Project management
  • Sales background
  • Budgeting and forecasting
  • Process improvement & implementation
  • Customer relations specialist
  • Quality assurance and control
  • Data analysis for training requirements
  • Public speaking
Work History
Offshore Project Coordinator, 03/2017 to 09/2017
Apex SystemsOntario, CA,

Short-term contractor working between the Onshore (US) and Offshore (India) teams to optimize performance between the two.

  • Facilitate daily meetings with both teams (separately) to funnel information from the business team to the development team
  • Ensured project requirements stayed within the allocated budgets
  • Create project change notes in sandbox and track testing via written requirements
  • Quality control for SFDC phases as they are completed by Offshore
  • Influence without authority in order to maintain completion momentum
  • Ensure all information is translated between the teams in order to effectively utilize human capital efficiently
Offshore Project Manager, 09/2015 to 03/2017
Unum GroupSouthfield, MI,

Lead the development and requirements necessary for technology recommendations and implementation to satisfy business needs. Works closely with all business groups to ensure effective communication and efficiency. Acts as a liaison among internal stakeholder to analyze, document, communicate and validate business and system requirements for platform applications.

  • Works with internal applications and integrates them with Salesforce.com platform
  • Defines and documents internal and external user interfaces and supports system and data requirement clarification and definition
  • Critically evaluate information gathered from multiple sources, reconsile conflicts and decompse high-level information into details
  • Work with functional leads to transform and develop new requirements into Salesforce.com design and implementation
  • Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process description, use cases, scenarios, business analysis, task and workflow analysisInterface with vendor partners and design optimal solutions for integration with Salesforce.com
  • Develop, maintain and perform processes to continuously monitor data quality and integrity in platform applications
  • Document changes to the design and implementation of Salesforce.com
  • Manage ongoing support requests and administrative needs as well as work with functional leads to transform and develop new requirements into Salesforce.com design and implementation
  • Create training materials and documentation for Salesforce.com users and train new end users on Salesforce.com and related application
Head Executive Consulting Agent, 02/2006 to 12/2016
Go1San Francisco, CA,
Establish business relationships with vendors and networking opportunities with new and existing clientele. Private contractor for training and consulting for sales and SFDC, implement imaging and branding of companies, individuals, and projects. Network and link potential clients with professional opportunities for partnership. Manage special events and corporate functions while creating an exceptional experience for the intended occasion. Provide client management services for executives, small businesses, and sole proprietors.
  • Estream (SQL server) usage when outsourced for payroll management
  • Conceptualized and created special events from pre-concept through to the finished result
  • Created social networking profiles to establish business presence through highly viewed sites
  • Managed multiple concurrent projects and worked semi-autonomously between clients
  • Arranged travel and all travel related accommodations for Executives and small business professionals
  • Negotiated contracts for business proposals for new business owners – (mainly graphic/photography clients)
  • Calendaring and all other clerical duties (Executives & small business office professionals)
  • Data migration & management using Salesforce
  • Utilize Microsoft CRM to manage and organize business needs and client lists
  • Resolved technology & electronics needs through consultation – including essential software and hardware upgrades to fuel intended business results per client business vertical and industry
  • Arrange viewings for properties as well as provide necessary information for prospective buyers/renters around financing and loan options (in relation to realty firms)
  • Financial management and bookkeeping - Accounts payable/receivable
  • Create, organize, and process expense reports
Business Analyst Lead, 05/2014 to 09/2015
KT Marketing & ManagementCity, STATE,
  • Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.
  • Design, evaluate, recommend, and approve changes of forms and reports.
  • Review project plans to plan and coordinate project activity.
  • Develop and interpret organizational goals, policies, and procedures.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Recruit, hire, train and supervise staff, or participate in staffing decisions.
  • Control operational budget and expenditures.
  • Evaluate data processing proposals to assess project feasibility and requirements.
  • Review and approve all systems charts and programs prior to their implementation.
  • Manage forecasting and business analysis for desktop payroll offerings.
  • Partner with Marketing to drive growth, IT to ensure data fidelity and Accounting to ensure compliance.
  • Provide ad-hoc analysis and decision support related to new offerings or marketing strategies.
  • Provide analysis & modeling for qtrly profitability, equity planning, marketing spend & EPS sensitivity
Territory Sales Trainer, 08/2012 to 2016
Best Buy Corporate OfficeCity, STATE,

Territory Trainer travels across 9 states but am individually responsible for the DC/MD/VA market. Accountable for implementation of all field based training in support of all launches, deployment and the ongoing learning and developmental needs of a territory/market of 6500+ employees. Training Team was awarded in the Top 125 of US companies for 2014 (Started in 2006 as Sales, promoted to Supervisor, to Manager, then corporate training team for Employee Experience)

  • Facilitated over 3,000 (live) hours of sales and customer service training for 2,500+ store managers, leadership, all store employees
  • Use eLearning/Learning Lounge as a tool for individual and team training as well as facilitation through WebEx/webinars
  • Mentor to employees and a liaison between all levels of job codes from corporate, territory, district, store leadership, and line level associates
  • Counsel leaders on innovative sourcing strategies to meet organizational goals and objectives- 10% revenue comps, 5% margin growth, positive customer and employee retention
  • Direct influence over employee turnover decreasing 62% within the territory
  • Revitalized territory customer Net Promoter Scores (NPS) resulting in a 32% increase (during holiday season) 44% annually from previous year by engaging employees\' improvement and customer interactions
  • Assist in the development improvements on training material & curricula (sales, operations, leadership, development, etc.)
  • Influenced career growth and promotion opportunities for 112 employees (recorded) through voluntary mentorship & partnered career development
  • Direct, clear, concise delivery of expectations, goals, and foundational changes and their alignment with the company vision and values
  • Create new learning strategies & plans for my individual development as a facilitator
  • Successfully partner w/corporate partners, district staff, on implementation, coach retail leaders on execution of these strategies and behaviors, & acknowledge accomplishment of their training results
  • Ensures compliance with corporate policies and procedures, ethical practices
Sales Manager, 06/2006 to 08/2012
Best BuyCity, STATE,

Initial position was full-time sales and was promoted to Sales Supervisor and soon after Sales Manager. Created and maintained a positive sales culture centered around the customer and employee experience. 

  • Created S.M.A.R.T. business plans monthly and quarterly to reflect closing gaps on the P&L report
  • Recruiting and Talent Development
  • Supported other key holders with daily store tasks and run of the business
  • Staff development through trainings, one-on-one's and performance evaluations
  • Created targeted trainings for drive-times and company KPI's
  • Supervised a sales force of 14 sales associates; Managed a store of 130 employees with 25 direct reports.
  • Developed solutions to sales challenges and maximized business opportunities.
  • Promptly resolved all customer requests, questions and opportunities.
Education
Bachelor of Arts: Marketing / Business Management, Expected in 2016 to UMUC - College Park, MD
GPA:
Associate of Applied Science: Management, Hospitality Administration, Expected in 2010 to Gwinnett Technical College - Lawrenceville, GA
GPA:

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Resume Overview

School Attended

  • UMUC
  • Gwinnett Technical College

Job Titles Held:

  • Offshore Project Coordinator
  • Offshore Project Manager
  • Head Executive Consulting Agent
  • Business Analyst Lead
  • Territory Sales Trainer
  • Sales Manager

Degrees

  • Bachelor of Arts
  • Associate of Applied Science

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