LiveCareer-Resume

office technician resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

My personal contribution is a strong work ethic, motivated and independent worker, skilled team worker and team builder. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.

Skills
    • Ambitious
    • Problem solver
    • Professional demeanor
    • Customer Service
    • Security awareness
    • Multi-line telephone systems
    • Correspondence distribution
    • Office management
    • Attention to detail
    • Scheduling
    • Punctual
    • Sorting and labeling
    • Personable and outgoing
    • Strong organizational skills
    • Great time management
    • Data entry
Work History
Office Technician, 07/2004 - Current
Wsp San Bernardino, CA,
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
    • Received and routed business correspondence to correct departments and staff members
    • Monitored premises, screened visitors, updated logs and issued passes to maintain security
    • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes
    • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
    • Coached new employees on administrative procedures, company policies and performance standards
    • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
    • Kept reception area clean and neat to give visitors positive first impression
    • Provided clerical support to two company employees by copying, faxing and filing documents
    • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
    • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
    • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
    • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
    • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
    • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
    • Handed client correspondence and tracked records to foster office efficiency
Medical Assistant, 03/2002 - 06/2004
Princeton University Staff Boston, MA,
  • Reviewed charts and flagged incomplete or inaccurate information
  • Communicated effectively with staff, patients and insurance companies by email and telephone
  • Utilized Medisoft to manage and confirm patient data, such as insurance, demographic and medical history information
  • Accurately pulled patient records in timely manner, typically within two-hour period
  • Maintained accuracy, completeness and security for medical records and health information
  • Offered age-appropriate patient care before, during and after exams
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation
  • Welcomed patients and inquired about wellbeing since last treatment
  • Collected histories, vitals and current complaints via patient interviews
  • Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history
  • Obtained accurate medical histories from patients, highlighting critical information
  • Prepared and administered medications to alleviate patient symptoms
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
  • Directed patients to exam rooms, fielded questions and prepared for physician examinations
  • Escorted patients to examination rooms
  • Documented all maintenance and repairs in timely fashion
  • Made appointments in IDX
  • Submitted prescriptions to pharmacy via phone, fax or web
Receptionist, 01/2000 - 01/2002
The Millennium Group Tinton Falls, NJ,
    • Welcomed all customers with friendly greeting and professional manner, answered general questions, gathered nature of visit and directed to specific offices
    • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
    • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
    • Kept reception area clean and neat to give visitors positive first impression
    • Collected and distributed messages to team members and managers to support open communication and high customer service
    • Received and routed business correspondence to correct departments and staff members
    • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
    • Monitored and screened visitors to verify accessibility to inter-office personnel
    • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
    • Provided clerical support to five company employees by copying, faxing and filing documents
    • Prepared packages for shipment, pickup and courier services for prompt delivery to customers
    • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs
    • Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping
    • Orchestrated more than 50 timely shipments between offices and customers
    • Collected cash/check payments from clients and updated account balances
    • Routed incoming mail and messages to relevant personnel without delay
    • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel
    • Acted as first point of contact for prospective clients and set appointments for clients with sales representatives
Education
Medical Assistant Certificate: Medical Assistant Front/Back Office, Expected in 08/1999
-
Career Colleges of America - Colton, CA,
GPA:
Status -
GED: , Expected in 03/1998
-
Palo Verde College - Blythe, CA
GPA:
Status -

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Resume Overview

School Attended

  • Career Colleges of America
  • Palo Verde College

Job Titles Held:

  • Office Technician
  • Medical Assistant
  • Receptionist

Degrees

  • Medical Assistant Certificate
  • GED

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