office technician resume example with 16+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Personable Office Technician with proven history of improving effectiveness of workplace communication and coordination. Computer-literate professional adapts quickly to new software and programs. Bringing strong written and verbal communication skills and proficiency in recordkeeping and delivering quality results in all areas of assignments. Able to work independently, with minimal supervision and understands the importance of teamwork.
Skills
Excellent Written and Oral Communication
Bilingual
Analytical and Critical Thinking
Excellent Customer Service
Data Entry
Attention to Detail
Organization and Time Management
Multitasking Abilities
Clerical Support
Decision Making
Planning and Coordination
Relationship Building
Self-Motivated
Open-Mindedness
Proficient in Microsoft Office Suite
Work History
Office Technician, 04/2018 - Current Wsp – Marietta, GA,
Managed multiple projects simultaneously using organizational and analytical skills.
Informed and supported business leaders through consistent communication and administrative support duties.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
Arranged meetings and coordinated resources for use by attendees.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Drafted professional memos, letters and emails to support business objectives and growth.
Developed and updated spreadsheets and databases to track, analyze and report on performance data.
Executed record filing system to improve document organization and management.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Observed and supervised inmate porters on site following protocols.
Utilized Publisher, Microsoft Word, Excel and Adobe Pro to create materials included in institution's monthly In-Service Training Bulletin.
Organized and managed program development from conception through successful execution.
Prepared monthly reports on staff training for upper management.
Program Specialist, 01/2014 - 02/2018 Alachua County, Fl – Gainesville, FL,
Worked alongside other professionals to outline and implement program plans and objectives.
Developed and deepened productive community relationships to assist with defining requirements, executing plans and strengthening leadership.
Administered Energy Assistance Program Workshops for groups of 20+ throughout Tulare County.
Determined customer needs and developed program initiatives according to preferences.
Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Received incoming phone calls and provided timely responses to inquiries.
Gathered and organized printed materials required for program participation.
Organized and managed program development from conception through successful execution.
Oversaw multiple projects each year from concept through final delivery
Income Tax Preparer, 01/2013 - 01/2014 Rollins, Inc – New Port Richey, FL,
Completed and filed returns with tax departments at local, state and federal levels.
Interviewed clients to collect information and gather necessary paperwork prior to preparing tax returns.
Provided information about available products and services to clients, resulting in increased business opportunities.
Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation.
Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities.
Maintained complete records of client tax returns and supporting documentation in secured areas.
Call Center Representative, 08/2005 - 02/2013 Maricopa County, Arizona – Queen Creek, AZ,
Maintained accurate and current customer account data in company database.
Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
Engaged in learning and development opportunities to promote continued performance improvement.
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Educated customers on company systems, form completion and access to services.
Assisted customers by answering questions, scheduling appointments, responding to inquiries, and handling telephone requests.
Handled customers in fast-paced call center setting in coordination with solid team of customer service associates.
Education
Associate of Arts: Social Science, Expected in 12/2014 - Porterville College - Porterville, CA GPA: Status -
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