office technician resume example

Within this position, I updated customer accounts and system databases with the latest details to support accuracy and efficiency for future interactions by evaluating customer information, exploring issues, developing potential solutions and maintaining high-quality service. While working with Progressive, I have obtained skills that have given me the ability to defused customer concerns and discrepancies with exceptional conflict and problem resolution skills. As well as, achieve and consistently exceeded revenue quota through product and service promotion during routine calls. This also includes fostering strong rapport, retention, and customer satisfaction.

Initially hired as an Administrative Assistant performing duties such as scheduling, payroll, recruiting and appointment scheduling. After a year I was promoted to Logistic Coordinator of the Northern California Region Department. This position allowed me to build a rapport with different event partners throughout the Northern California region as well as Reno. I was in contact with these partners and event contacts on a weekly bases via phone and email, collaborating to design the best fitting contract for both parties. While doing so, I also worked closely with our legal, accounting, HR and insurance departments, for event purposes as well as employee needs within the department. As a Logistics Coordinator I maintained responsibility for scheduling, payroll, interview scheduling as well as event searching, event contracts, report pulling, event signage, partner gifting and processing our new hires as well as our terminated employees.

While working at Whole Foods I managed inventory, including organizing food and products by date and maintaining adequate supplies. I maintained high levels of efficiency, maximized productivity and safety in a fast-paced work environment by keeping my work area clean and organized before, during and after shifts. Each day preparing menu orders for customers, ensuring quality and visual presentation and promoted customer satisfaction by preparing food according to standard recipes with modifications based on individual customer requirements. Participated in educational opportunities to increase product knowledge, and was allowed to create new menu items based on my history and knowledge of customers. I also assisted in design and execution of promotional in-store displays, as well as, offered product samples to customers, generating additional sales through taste-testing. I was appointed to be the seasonal point person role for Holiday Boxes during 2015. In this role I picked and managed a 3 person team and took inventory, processed orders, evenly weighed out food, as well as completed and distributed over 800 holiday meals to customized orders promptly.