Extremely capable Insurance Underwriter seeking a position in this field where I can use my 8 plus years of wide experience in underwriting insurance policies and information analysis and exceptional knowledge of computer application for the development of the insurance company. A Customer Service Professional with more than 12 years combined experience in workers' compensation insurance and banking industries.
*A highly motivated and organized individual with excellent communications and facilitation skills.
*Skilled in working independently and as an enthusiastic team player.
*Adept in researching, analyzing, and evaluating information for use in the decision making process.
Microsoft Office: Word, Excel and PowerPoint
Office Technician January 2014 to CurrentBoard of Barbering and Cosmetology
Responsible for performing the most difficult and complex clerical tasks for an examination facility site.
Review and process examination applications to determine all information and trainings have been completed by candidate.
Making determination of counterfeit/fraudulent identification documents Maintain office databases with exam statistics for tracking purposes, this includes pass/fail rates for examiners and reporting information to the National-Interstate Council of State Boards of Cosmetology, Inc.
Provide clerical support for the Licensing Unit staff in Sacramento Headquarters and Executive Officer and Assistant Executive Officer.
Strong interpersonal ability.
Office Technician January 2012 to January 2014Department of Fish and Wildlife
Proficient in telephone and direct contact with public, press, legislative and other agency representatives.
Responsible for responding to telephone and email requests concerning a wide range of hunting, fishing, wildlife conservation issues and programs.
Prepares Contract Delegations (CD's) for procurement, encumbering funds and processing invoices.
Interact with outside vendors and Sacramento main office staff in regards to order procurement and distribution.
Proficient use of MS Word, Excel, and PowerPoint gather and tabulate data from internal staff, programs, and offices, as well as external partners and agencies.
Provide administrative support for the staff of the Bay Delta, Napa County Regional Office: independently prepare memos, update spreadsheets, and departmental forms for staff, Environmental Scientists, and Biologists.
Assisted with License Sales and duties of balancing end of day cash drawers and deposits.
Workers' Compensation Insurance Technician January 2003 to January 2011
Small Accounts Underwriting Unit Responsible for timely processing book of business.
Identify underwriting issues and respond to inquiries from employers.
Conduct field calls to employers to verify description of operations and assign appropriate classifications for accurate risk pricing.
Working closely with group of risk management.
Utilize Workers Compensation Insurance Rating Bureau (WCIRB) New In Business Unit Responsible for Beta testing new quoting system for the new created New in Business Unit in the Customer Service Center.
Responsible for responding to inquiries from potential State Fund policyholders.
Determined appropriate class codes for a risk based on evaluating and analyzing information received from New Business clients.
Evaluating insurance company records to decide cost of insurance.
Calculating results for suitable premiums utilizing personal judgment and actuarial Making sure that premiums are viable.
Writing accurate insurance policies.
Claims/Policy Agent, Customer Service Center Established new claims reported by policyholders.
Basic Adjuster Training completed with continued educational credits completed.
Verified claims information by conducting follow up phone calls to policyholders.
Verbally explain claims process to policyholders and injured workers.
Verify payment information for medical providers and benefit checks for injured workers.
Call Quality Agent January 1999 to January 2003Providian National Bank
Trained new and veteran employees in customer service skills and collection efforts.
Considered a Subject Matter Expert in Federal and State Collection laws.
Managed and monitored Customer Service agents in United States and India for compliance performance.
Reports issued monthly to supervisors on agent performance and suggested areas of improvement.
State Compensation Insurance Fund March, 2005
Basic Adjuster Training
with Continued Education Credits : June 1976Diablo Valley College
administrative support, agency, Basic, book, CD, clerical, interpersonal, Prepares Contract, Council, clients, Customer Service, customer service skills, databases, email, forms, funds, Insurance, Excel, Microsoft Office, Office, PowerPoint, Word, MS Word, policies, press, pricing, procurement, reporting, risk management, Sales, spreadsheets, statistics, telephone, phone, Underwriting