Well-trained Medical Assistant with proven expertise in organizing efficient medical office environments and assisting with diagnostic efforts for patients. Collect specimens, conduct basic assessments and monitor vitals to help physicians diagnose and treat various ailments. Expert with EHR system and skilled at learning new processes to meet unique office requirements.
Skills
Problem-solving abilities
Understands medical procedures
Venipuncture and phlebotomy
Proper sterilization techniques
HIPAA compliance
Lab equipment setup
Certified in Basic Life Support (BLS)
Organizational strengths
High-energy attitude
Team building
Administrative support
Education and Training
NIMAADenver, CO, Expected in 04/2020 – –Certification:Medical Assisting - GPA:
Academy For Dental Assisting CareersLongmont, CO, Expected in 08/2016 – –Certification:Dental Assisting - GPA:
Skyline High SchoolLongmont, COExpected in 05/2011 – –High School Diploma: - GPA:
Experience
State Of Nebraska - Office Technician Ansley, NE, 02/2019 - Current
Kept reception area clean and organized to offer positive first impression to every patient.
Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
Met incoming patients with professional approach and provided friendly, knowledgeable assistance.
Responded to telephone inquiries from patients and delivered information to inform and educate callers.
Complied with security policies and kept information confidential.
Assisted with administrative tasks, including filing, answering phones and checking in patients.
Real Alloy - Customer Service Representative Morgantown, KY, 02/2018 - 02/2019
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Evaluated customer account information to assess current issues and determine potential solutions.
Delivered high level of service and support to each customer, paving way for future business opportunities.
Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
Set up and activated customer accounts.
Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
Documented conversations with customers to track requests, problems and solutions.
Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
Myrtle Hilliard Davis Comprehensive Health Centers, Inc - Dental Assistant Saint Louis, MO, 08/2016 - 01/2018
Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
Gathered medical information, dental health history and vitals from patients.
Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
Protected patients by sterilizing instruments and equipment between every consultation.
Laid out dental instruments and equipment before procedures.
Maintained master calendar and scheduled new appointments based on provider availability.
Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
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