LiveCareer-Resume

office technician resume example with 8+ years of experience

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Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000, resumesample@example.com
Summary

Well-trained Medical Assistant with proven expertise in organizing efficient medical office environments and assisting with diagnostic efforts for patients. Collect specimens, conduct basic assessments and monitor vitals to help physicians diagnose and treat various ailments. Expert with EHR system and skilled at learning new processes to meet unique office requirements.

Skills
  • Problem-solving abilities
  • Understands medical procedures
  • Venipuncture and phlebotomy
  • Proper sterilization techniques
  • HIPAA compliance
  • Lab equipment setup
  • Certified in Basic Life Support (BLS)
  • Organizational strengths
  • High-energy attitude
  • Team building
  • Administrative support
Experience
02/2019 to Current Office Technician State Of Nebraska | Ansley, NE,
  • Kept reception area clean and organized to offer positive first impression to every patient.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Met incoming patients with professional approach and provided friendly, knowledgeable assistance.
  • Responded to telephone inquiries from patients and delivered information to inform and educate callers.
  • Complied with security policies and kept information confidential.
  • Assisted with administrative tasks, including filing, answering phones and checking in patients.
02/2018 to 02/2019 Customer Service Representative Real Alloy | Morgantown, KY,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Set up and activated customer accounts.
  • Collected customer feedback and recommended procedural or product changes to enhance future service delivery.
  • Documented conversations with customers to track requests, problems and solutions.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
08/2016 to 01/2018 Dental Assistant Myrtle Hilliard Davis Comprehensive Health Centers, Inc | Saint Louis, MO,
  • Applied sealants and protective coatings to teeth, protecting enamel and preventing cavities.
  • Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
  • Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
  • Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
  • Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
  • Produced opposing models, study casts and impressions to provide dentists with information on relationship between teeth, gums and dental arches.
  • Gathered medical information, dental health history and vitals from patients.
  • Escorted patients to exam rooms while making friendly conversation to prepare for cleanings and procedures.
  • Maintained clean, sterile and positive environment to optimize patient comfort, safety and satisfaction.
  • Protected patients by sterilizing instruments and equipment between every consultation.
  • Laid out dental instruments and equipment before procedures.
  • Maintained master calendar and scheduled new appointments based on provider availability.
  • Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
02/2013 to 07/2016 Customer Account Manager Trinet | Wyoming, WY,
  • Updated account management plans according to customer conditions and competition.
  • Researched industry trends and techniques to remain innovative and successful.
  • Communicated monthly progress initiatives to national account managers.
  • Increased business with existing clients by identifying areas needing improvement.
  • Negotiated contracts and agreements to maximize profits.
  • Assisted sales team with challenging client requests and issues.
  • Prepared detailed reports, tracking progress of accounts.
  • Executed successful and timely delivery of solutions to meet accounts' needs.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
  • Interfaced with customers to bring accounts current with suitable repayment plans.
Education and Training
Expected in 04/2020 to to Certification | Medical Assisting NIMAA, Denver, CO, GPA:
Expected in 08/2016 to to Certification | Dental Assisting Academy For Dental Assisting Careers, Longmont, CO, GPA:
Expected in 05/2011 to to High School Diploma | Skyline High School, Longmont, CO GPA:

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Resume Overview

School Attended

  • NIMAA
  • Academy For Dental Assisting Careers
  • Skyline High School

Job Titles Held:

  • Office Technician
  • Customer Service Representative
  • Dental Assistant
  • Customer Account Manager

Degrees

  • Certification
  • Certification
  • High School Diploma

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