office surgery scheduler coordinator resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Well-qualified Medical Administrative professional successful at helping patients navigate medical office procedures while maintaining smooth and efficient business operations. An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

  • Medical terminology knowledge
  • Customer service
  • MS Office/Computer skills
  • Verbal and written communication
Work History
Office/Surgery Scheduler Coordinator, 09/2019 - Current
Osf Healthcare Poplar Grove, IL,

• Supports clinic operations by direct involvement with physician(s) and nurse(s).

• Facilitates access of patients to CCF through direct patient appointment scheduling or by serving as liaison between patient and/or other medical departments.

• Works through and solves patient issues professionally and in timely manner.

• Takes and relays phone messages for respective area in clear and concise manner in accordance to CCF policy.

• Assists with calendar, meeting, and travel arrangements as requested and ensures proper forms are completed.

• Ensures all patients are rescheduled relating to physician out days in timely manner.

• Orders supplies using cost effectively, appropriate cost center numbers and correct processes.

• Verifies and updates patient demographics and insurance information.

• Identify and Obtain referral and/or authorization when needed and provide out of pocket estimates when necessary.

•Ensures same day add-on appointment is communicated to appropriate department personnel and ensures authorization is secured for same day add-on appointment and same day inpatient hospital admissions.

• Ensures surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus.

• High Call Volume office and Managed to answer 50-75 calls per day.

Surgery Scheduler, 01/2015 - 09/2019
Osf Healthcare Sheffield, IL,
  • Sets priorities and organizes work.
  • Schedules patient surgeries to ensure efficient and accurate processing of information. This includes procedures in operating room, pre-admit testing, medical clearances, hospital stay, and any required insurance authorizations.
  • Coordinates with hospital for scheduling cases for each surgical day.
  • Verifies all information entered in computer is correct, including demographics and all other necessary information.
  • Ensures all necessary paperwork for any patient is received by appropriate party’. Communicates any and all scheduling changes to all appropriate parties.
  • Works closely with Surgeon to coordinate OR schedule and maintain open line of communication with Manager and Physician at all times.
  • Able to cross-train in other areas of office as required.
  • Performed all other duties as assigned by management.
  • Answered between 40-60 calls per day.
Surgery Scheduler, 03/2010 - 01/2015
Milam Bogart Dermatology City, STATE,
  • Collect patient demographics, clinical information in accordance with policies and procedures, verify new or established patient benefits for scheduled Mohs surgery and obtain authorization and referrals.
  • Scan patient documents and forms in EMR charts.
  • Effectively communicate with physician, nurses and other involved staff everyday as needed to provide for smooth work flow including checking schedules and organizing patient flow.
  • Diligently follow up with appointment reminder phone calls/email messages following protocols.
  • Proactively communicate scheduling conflicts/opening/cancellations with assigned physician on daily basis.
  • Promptly answer all telephone calls from patients in courteous and professional manner which includes addressing patient inquiries regarding Mohs surgery and other dermatological procedures.
  • Scheduled between 15-20 Mohs surgeries per week and post op appointment for patients.
Associate of Arts: Business Administration, Expected in 06/2015
State College of Florida Bradenton - Sarasota, FL,
Status -
Medical Billing & Coding: , Expected in 2010
Meridian Career Institute - Sarasota, FL
Status -
High School Diploma: , Expected in 06/2001
Homestead Senior High School - Homestead, FL
Status -

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Resume Overview

School Attended

  • State College of Florida Bradenton
  • Meridian Career Institute
  • Homestead Senior High School

Job Titles Held:

  • Office/Surgery Scheduler Coordinator
  • Surgery Scheduler
  • Surgery Scheduler


  • Associate of Arts
  • Medical Billing & Coding
  • High School Diploma

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