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Office Support Supervisor Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Summary
Expertise in business process development. Key strengths include supervision, training, computer systems and team building. Hands-on troubleshooter with solid background in office administration and office management software. Self-motivated and strong communicator.
Skills
  • Microsoft� Word, Outlook, Excel, Publisher, Visio ADP� Time and Attendance software and hardware\
  • and PowerPoint Pitney Bowes/Transcape� distribution software
  • Adobe� Acrobat Track-It project management and time tracking
  • ISO 9001 Auditor software accounts payable, accounts receivable, administrative, Acrobat, Adobe Acrobat, analyst, billing, business processes,
  • hardware, consultant, continuous improvement, contracts, credit, client, customer relations, customer service, databases,
  • delivery, , electronics, email, fax machines, filing, focus, forms, front office, functional, drawing, human resources,
  • inventory, ISO 9001 standards, litigation, MS Access, Excel, office, MS Outlook, Outlook, PowerPoint, Publisher, 98,
  • Word, MRP, negotiating, office administration, order entry, payroll, policies, pricing, processes, product development,
  • project management, purchasing, quality, receiving, research, scanning, shipping, structured, supply chain, telephone,
  • telephones, TV, Track-It, transmission, transportation, Visio
Experience
Office Support Supervisor, 02/2009 to
Clubessential Essex Junction, VT,
  • Supervise a specialized unit that maintains program caseloads, created business processes that increase productivity and efficiency to 100% and develop cross-functional team that consistently out-performs all other County District Offices.
  • Create specialized reports from C-IV computer system and MS Office software and analyze data for Regional Manager and Supervisors to monitor and measure employee performance of 20,000 customer caseloads for multiple benefit programs Communicate with the public, perform complex work requiring the application of laws, policies, and procedures.
  • Prepares the preparation of a variety of complex statistical or narrative reports mandated by State, federal, or DABS requirements; types a variety of complex or confidential correspondence, reports, and forms from rough drafts or general instructions.
Executive Assistant to CEO, 03/2003 to 08/2007
Hill+Knowlton Strategies New York, NY,
  • Manage and perform all office administration for consultants, coordinated litigated case-related documents, MS Outlook calendar appointments for CEO and consultant schedules.
  • Documented administrative procedures and processes to reduce manpower and increase accuracy in all aspects of project management.
  • Performed duties as an HA reserve study analyst and successfully collected years of delinquent accounts receivable accounts while maintaining current receivables.
  • Develop MS Access databases, reports and correspondence, organized case files to increase productivity by 50% and scanning in Adobe Acrobat software to create paperless office system.
  • Maintain project status, input time sheets and process client invoices in Track-It software.
Office Manager, 09/2001 to 03/2003
Presidio, Inc. Jacksonville, FL,
  • Manage and perform all branch accounts receivable, accounts payable, purchasing, payroll and customer billing.
  • Developed and implemented computer generated purchase order system, customer and vendor filing systems and branch employee uniform log.
  • Achieved 75% reduction in accounts receivable aging, 85% reduction in billing errors and 98% reduction in accounts payable aging.
  • Re-organized front office workspace and processes to increase productivity and reduced labor hours by 20 percent.
  • Project manager for automated time and attendance system; researched vendors, negotiated pricing, planned installation, trained users and supervised installation.
  • Project Manager for branch operations to restructure the payroll, human resource and workers' compensation processes that reduced claims, employee complaints and payroll errors.
Account Manager, 10/2000 to 09/2001
Oak Street Health Inc. Evansville, IN,
  • Interact with the customer's purchasing and engineering departments on a facility and corporate level via onsite visits, email and telephone.
  • Provide structured communication between our customer and facility by creating communication matrix, drawing receipt log for engineering, tracking product development through engineering, pricing, order entry, production and delivery.
  • Development of an interplant quality focus team to review quality issues and procedures for schedule changes.
  • Organized a Kaizen to address overall quality system issues, research details into re-occurring problems and develop short and long term solutions dealing with MRP, manual processes and computer transactions.
  • Manage customer operations in two maquiladora facilities and develop processes for continuous improvement.
Distribution Manager, 02/1988 to 10/2000
Praxair, Inc. Carlin, NV,
  • Managed and trained staff of supply chain employees, through three supervisors, with emphasis on quality and on-time delivery.
  • Decreased throughput time 50% by automating finished goods receiving and shipment processes.
  • Achieved 99.9% inventory and shipment accuracy by implementing bar code/serial number system.
  • Reduced shipping costs by negotiating carrier contracts, developing cross-functional work teams and maintaining one shift-five day productivity flow.
  • Developed negotiated and implemented communication systems, which included telephones, computer software and hardware, fax machines and EDI transmission.
  • Manage import and export processes for customs, transportation companies, company fleet.
  • Managed and trained staff of customer service/order entry employees, handled corporate accounts and office superstore accounts, expedited and maintained on-time delivery and service performance.
  • Developed procedures for credit returns and cancellations, replacement parts orders, order tracking and expediting and customer call response system.
  • Decreased department turnover and absentee rate by 80%.
Education and Training
MBA: BUSINESS MANAGEMENT, Expected in 2018
to
University of Redlands - ,
GPA:
BUSINESS MANAGEMENT
Skills
accounts payable, accounts receivable, accounts receivable, administrative, Acrobat, Adobe Acrobat, analyst, billing, business processes, C, hardware, consultant, continuous improvement, contracts, credit, client, customer relations, customer service, databases, delivery, EDI, electronics, email, fax machines, filing, focus, forms, front office, functional, drawing, human resource, human resources, inventory, ISO 9001 standards, ISO 9001, litigation, MS Access, Excel, MS Office, office, MS Outlook, MS Outlook, Outlook, PowerPoint, Publisher, 98, Word, MRP, negotiating, office administration, order entry, payroll, policies, pricing, processes, product development, project management, purchasing, quality, receiving, research, scanning, shipping, structured, supply chain, telephone, telephones, TV, Track-It, transmission, transportation, Visio
Activities and Honors

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Resume Strength

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Resume Overview

School Attended
  • University of Redlands
Job Titles Held:
  • Office Support Supervisor
  • Executive Assistant to CEO
  • Office Manager
  • Account Manager
  • Distribution Manager
Degrees
  • MBA