office support specialist iv resume example with 19+ years of experience

Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

  • Documentation and control
  • Office administration
  • Multi-line phone proficiency
  • 45 WPM typing speed
  • Workflow planning
  • Administrative support
  • Filing and data archiving
  • Records management
Work History
04/01/2 to Current Office Support Specialist IV Arup Laboratories, Inc | Reno, NV,
  • Implemented new data management system, expediting data retrieval by 75%.
  • Maintained office supplies inventory by checking stock and ordering new supplies as needed.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Answered multi-line phone system by 5 ring and transferred callers to appropriate department or staff member.
  • Provided general program information and assistance.
  • Used Slate to prepare various correspondence, reports and other written material.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Received and routed business correspondence to correct departments and staff members.
  • Provided clerical support to 10 company employees by copying, faxing and filing documents.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Maximized clerical staff productivity by reorganizing training program and effectively supervising 2 employees.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Entered data into Slate and Peoplesoft system and updated customer contacts and various information to keep records current.
  • Created and implemented standard operating procedures for records handling.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
03/2008 to 12/2010 File Clerk Veterans Health Administration | Decatur, IL,
  • Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
  • Prepared new files and assigned tracking identification numbers, which resulted in better retrieval efficiency.
  • Adhered to all related company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Examined, categorized and sorted incoming documents.
  • Responded to internal and external requests for information.
  • Oversaw all aspects of file room operations for 10 file clerks and streamlined workflows to promote quicker turnaround.
  • Trained junior staff on department procedures.
  • Processed correspondence, including post office pick-ups, sorting and distribution to appropriate parties.
02/2002 to 03/2008 Data Transcriber Internal Revenue Service, IRS | City, STATE,
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Located and corrected data entry errors and reported to management.
  • Tracked and maintained records for DT department.
  • Compiled information and input into IRS database.
  • Verified accuracy of data before transcribing.
  • Sent completed entries to supervisor for evaluation and final approval.
  • Entered client information into databases quickly and with minimal errors.
  • Evaluated source documents to locate information needed for each data entry field.
  • Performed more than 1500 hourly 10-key actions while maintaining 8% error rate.
  • Corrected any data entry error to prevent later issues such as duplication or data degradation.
  • Kept optimal quality levels to prevent critical errors and support team performance targets.
Expected in No Degree | Liberal Arts And General Studies Metropolitan Community College - Kansas City, Kansas City, MO GPA:
Expected in High School Diploma | Center High School, Kansas City, MO, GPA:

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Resume Overview

School Attended

  • Metropolitan Community College - Kansas City
  • Center High School

Job Titles Held:

  • Office Support Specialist IV
  • File Clerk
  • Data Transcriber


  • No Degree
  • High School Diploma

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