Administrative Assistant/Office Supervisor with 19+ years of experience looking for a dynamic company that will utilize
my skills and experience to their full potential and will lead to more career development and opportunities. Self-motivated, organized and detail-oriented. Ability to prioritize and delegate tasks effectively. 15-years experience managing and supervising office procedures and staff. Skilled in performing basic office financial procedures. Trustworthy when dealing with confidential and sensitive information. Efficient in fast-paced multitasking environments. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook Knowledgeable in Microsoft Access, Publisher, Visio, Photoshop and InDesign Aptitude for evaluating, improving and implementing efficient and effective office procedures and processes. Creative, resourceful and flexible. Able to adapt to changing priorities and maintain a positive attitude and strong work ethic. Outstanding Customer Service abilities. Experience in training development and delivery; meeting planning and facilitation. Possess an interactive teaching approach that encourages student participation and enthusiasm while facilitating learning. Two years Intercultural experience, having lived in Northern Ireland and traveled throughout Europe.
Office Supervisor Volunteer January 2010 to CurrentState Community College － Gallatin, TN
Manage the Advising Center's financial accounts: office purchasing, credit card usage, and travel expenses.
Assist Director with the preparation and monitoring of budget expenditures.
Assist the Director and Assistant Director with travel arrangements as needed.
Scheduling, preparing, and catering meeting and special projects.
Maintaining high confidentiality with student records in compliance with The Family Educational Rights and Privacy Act (FERPA) and all policies and procedures regulated by the Tennessee Board of Regents and Volunteer State Community College.
Schedule and supervise staff and workload; regulate quality of work.
Ensure that excellent customer service is provided to anyone visiting the Advising Center.
Trouble shooting all complaints or problems, handling all issues in a positive productive manner to best serve the student, while knowing when to defer to the Director or another professional staff with any issue.
Responsible for advisor assignments for over 8,500 students.
An advisor/student ratio must be maintained; constant attention to this process is required.
Designed, developed and implemented a system to track student contacts made within the Advising Center.
Developed, organized and implemented training for best practices in customer service and communication skills.
Evaluate all transfer students' previous college or university transcripts for placement and prerequisite requirements.
Explain degree requirements to students and provide information concerning course substitutions, prerequisites and transfer requirements.
Clarify program goals and outcomes that are consistent with students' interests, abilities and career goals.
Assist students with the course enrollment processes and guide students through their unofficial graduation audit.
Serve as an advocate and mentor to assigned students.
Office Supervisor January 2001 to January 2010CEED Volunteer State Community College － Gallatin, TN
Managed the CEED division's financial accounts.
Balanced, recorded and prepared deposits of monies collected daily, updated accounts in both the CEED registration system and financial accounting system.
Created reports for the Business and Finance Office of the college.
Responsible for petty cash.
Assisted in the preparation and monitoring of budget expenditures.
Supervised all daily functions and activity as well as all special projects and assignments for the CEED division.
CEED is considered a "revenue generating" division under the umbrella of the college Foundation Office.
Therefore, CEED conducted all functionalities (which are divided separately on the academic side of the college) such as: Admissions, Records, Cashier, Business Office, Classroom and Facilities management, and Public Relations.
Assisted the Director of Continuing Education and the Director of Economic Development with assessing and determining course needs of the community and training curriculums for local companies and workforce programs.
Coordinated and marketed all CEED eLearn course offerings provided by five proprietary online institutions, increasing revenues by approximately 25% in one year.
Organized, scheduled, and presented training opportunities to the community through several local workforce development/management organizations providing information about CEED eLearn course offering and campus Economic Development training.
Planned, organized, and facilitated an online/hybrid cohort course in partnership with the proprietary online institution.
This cohort hybrid method increased the retention and completion of the eLearn course by 96%.
Facilitated the monthly hybrid face-to-face meetings providing the eLearn students with support, encouragement and additional career skills training increasing the students' motivation and therefore increasing course completion and success.
Liaison to students for all CEED eLearn courses.
Acted as the link between students and the online course providers fielding a variety of issues both concerning hardware and software over the phone.
Maintaining high confidentiality of student records, complying with the Federal law for Family Educational Rights and Privacy Act (FERPA) and all policies and procedures regulated by the Tennessee Board of Regents and Volunteer State Community College.
Division Secretary III January 1999 to January 2001Volunteer State Community College － Gallatin, TN
Prepared all reports and documents needed by the Dean of the Social Science & Education department.
Built and entered the course schedule each semester in the registration system.
Assisted the Dean and Department Chairs with research and completion of the Southern Association of Colleges and Schools (SACS) accreditation requirements report.
Prepared contracts for each adjunct instructor.
Created a program to improve this process making it more efficient.
Planned and designed a Microsoft Access database; worked with the college's IT department to merged data from the college registration system into the Access database saving time and decreasing the possibility of errors significantly when generating the contracts.
This process was such a success that other division offices began using it until the school upgraded in the mid-2000's to a new relational database student registration system.) Submitted textbook order to the school bookstore each semester.
Created a similar Microsoft Access database, for maintaining textbook requirements which clearly proved to be a time and money saving method.
This process was also adopted by other division offices on campus.) Assisted faculty with creating and copying syllabi, test, and other material packets for classroom use.
Secretary I January 1996 to January 1999CEED Volunteer State Community College － Gallatin, TN
Preformed all front desk/receptionist and secretarial duties.
Worked with time sensitive and confidential material.
Assisted faculty with creating and copying syllabi, test, and other material packets for classroom use.
Bachelor of Arts : Business Management and Human RelationsTrevecca Nazarene University － Nashville, TNGPA: Magna Cum Laude GPA: 3.8Business Management and Human Relations Magna Cum Laude GPA: 3.8
Social Science & Education Department
Phi Delta Lambda Honor Society Certificate: Certified Administrative Professional (CAP) The International Association of Administrative Professionals (IAAP )
Awards 2001 Staff Award Finalist 2005 Staff Award Winner 2014 Staff Appreciation Award (nominated and voted by peers)