Office Supervisor Manager Lead resume example with 11+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105(555) 432-1000, resumesample@example.com
Summary
Multi-talented and collaborative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 3 years of working relationships. Analytical problem-solver and persuasive communicator with talent for thinking outside the box for creative solutions. Driven to oversee operations with efficient and team-oriented environments.
Skills
Office Management, interpersonal Supervisory skills of support staff, Records Management, Case Management
Employee Relations, Client Relationships, Customer Service, Problem Solving
Communication, Training & Development, Team Building/Performance reviews, Issue and conflict resolution
Multi-tasker, Organizational skills, Go-To meeting, Teams
05/2018 to CurrentOFFICE SUPERVISOR/MANAGER/LEADAvera Health | Estherville, IA,
Supervise all secretaries, paralegals, and additional support staff in two Bay Area offices.
Manage all aspects of employee life cycle including recruitment and hiring of staff, off boarding, performance evaluations, management and monitoring of performance for two offices.
Manage all aspects of performance reviews; including but not limiting to employee performance plans, bonuses, and promotions.
Review all overtime requests, approval of timesheets, vacation approvals, and coverage.
Reassign assistants to attorney ratios, distribute work load, and assist as overflow for support staff.
Spearheaded legal assistant/paralegal training initiatives to improve employee performance and bottom-line business results.
Manage and streamline the transition paper to “paperless” for two offices.
Manage all office facilities for two offices including, economically using office space, overseeing facility maintenance, managing internal moves, and liaising with building management.
Assist IT (located in our Atlanta/LA office) with general duties in two Bay Area offices.
Coordinate activities of all personnel for team building and morale in assigned offices, on and off site.
Maintain all vendor contracts and service agreements.
Review and submit invoices for payment from 3rd parties in Orion (electronic billing system) and coordinate with Accounting regarding past due invoices; general book keeping.
Created "Templates" for general litigation assistant; including creating discovery and motion shells, filing and serving documents.
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
Spearheaded training initiatives to improve employee performance and bottom-line business results.
05/2016 to 05/2018RECORDS MANAGER/LEGAL ASSISTANTKAUFFMAN & ASSOCIATES | City, STATE,
Supervised and trained legal assistants, receptionist, and temporary staff.
Scanned paper files and transitioned office to “paperless” system.
Requested, received, tracked all police reports, medical records, employment records, and any pertinent records.
Assisted in implementing new office procedures, and CRM procedures (document management).
Daily communication with clients, attorneys, providers, and assistants.
Translated all pertinent documents for the firm, including interrogatories for cases in litigation.
Created folders and maintained key documents and discovery binders for attorneys.
Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
Filled out and stored transmittal logs for permanent records.
09/2015 to 03/2016LEGAL ASSISTANTLAW OFFICE OF JAN AUSTERLITZ | City, STATE,
Legal assistant to a Defense Immigration attorney in all aspects of immigration cases.
Completed all immigration forms for U-Visa, Family based petitions (I-130), Fiancé visas, Refugees/Asylees, Removal and Deportation.
Prepared legal correspondence organized and maintained all documents in paper or electronic filing system.
Assisted in collecting client information for employment, medical, and other pertinent records.
Received and placed telephone calls to clients, attorneys and the court regarding case status.
Photocopied correspondence, documents, and other printed material to support client's cases.
Conducted in-depth research to aid with positive legal outcomes.
Processed all assigned cases according to company and client service level agreements.
06/2008 to 07/2014MANAGER/LEGAL ASSISTANTLAW OFFICE OF AGGIE ROSE-CHAVEZ | City, STATE,
Managed business operations of a highly successful social security disability law office.
Supervised and trained paralegal, legal assistants, receptionist and temporary staff.
Review and Approve timesheets, PTO.
Call in Payroll, make adjustments regarding salary, PTO, etc.
Analyzed internal processes to recommend and implement procedural policy changes that led to improved operations.
Schedule trainings for staff.
Assisted in downsizing and moving office to another floor.
Screened potential new clients, and formally engaged in the intake process to increase success rate.
Prepared periodic accounting statements for client's and paid account expenses.
Mailed, faxed, and arranged for delivery of legal correspondence to client's, witnesses, and court officials.
Education and Training
Expected in Bachelor of Arts | Criminal Justice and International RelationsSan Francisco State University, San Francisco, CAGPA:
Activities and Honors
Certifications
Human Resources Management Certificate August 2019
San Francisco State University
Attestation Letter for Paralegal Compliance with Business & Professions Code 6450
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.