Office Supervisor Manager Lead Resume Example

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Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:
Multi-talented and collaborative Manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than 3 years of working relationships. Analytical problem-solver and persuasive communicator with talent for thinking outside the box for creative solutions. Driven to oversee operations with efficient and team-oriented environments.
  • Office Management, interpersonal Supervisory skills of support staff, Records Management, Case Management
  • Employee Relations, Client Relationships, Customer Service, Problem Solving
  • Communication, Training & Development, Team Building/Performance reviews, Issue and conflict resolution
  • Multi-tasker, Organizational skills, Go-To meeting, Teams
  • Business operations, Spanish
  • CRM
  • Onboarding & Offboarding
  • Litigation
  • Paralegal
  • Orion, Needles, Imanage, INSZoom (client database/document management).
  • Accounting, Office Management
  • Streamline, Organizational skills
  • Attorney, Paralegal
  • Basic, Payroll
  • Billing system, Performance reviews
  • Book keeping, Personnel
  • Business operations, Police
  • Interpersonal, Problem Solving
  • Conflict resolution, Processes
  • Contracts, Receptionist
  • CRM, Recruitment
  • Clients, Research
  • Client, Scanning
  • Customer satisfaction, Service level agreements
  • Customer Service, Spanish
  • Database, Strategy
  • Delivery, Supervisory skills
  • Document management, Telephone
  • Employee Relations, Training programs
  • English, Troubleshooting
  • Filing
  • Forms
  • Hiring
  • Team Building
  • Legal
  • Law
  • Litigation
  • Managing
  • Office
  • Office equipment
Avera HealthEstherville, IA,
  • Supervise all secretaries, paralegals, and additional support staff in two Bay Area offices.
  • Manage all aspects of employee life cycle including recruitment and hiring of staff, off boarding, performance evaluations, management and monitoring of performance for two offices.
  • Manage all aspects of performance reviews; including but not limiting to employee performance plans, bonuses, and promotions.
  • Review all overtime requests, approval of timesheets, vacation approvals, and coverage.
  • Reassign assistants to attorney ratios, distribute work load, and assist as overflow for support staff.
  • Spearheaded legal assistant/paralegal training initiatives to improve employee performance and bottom-line business results.
  • Manage and streamline the transition paper to “paperless” for two offices.
  • Manage all office facilities for two offices including, economically using office space, overseeing facility maintenance, managing internal moves, and liaising with building management.
  • Assist IT (located in our Atlanta/LA office) with general duties in two Bay Area offices.
  • Coordinate activities of all personnel for team building and morale in assigned offices, on and off site.
  • Maintain all vendor contracts and service agreements.
  • Review and submit invoices for payment from 3rd parties in Orion (electronic billing system) and coordinate with Accounting regarding past due invoices; general book keeping.
  • Created "Templates" for general litigation assistant; including creating discovery and motion shells, filing and serving documents.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated operational trends and made proactive strategy adjustments to maintain alignment between performance and objectives.
  • Spearheaded training initiatives to improve employee performance and bottom-line business results.
  • Supervised and trained legal assistants, receptionist, and temporary staff.
  • Scanned paper files and transitioned office to “paperless” system.
  • Requested, received, tracked all police reports, medical records, employment records, and any pertinent records.
  • Assisted in implementing new office procedures, and CRM procedures (document management).
  • Daily communication with clients, attorneys, providers, and assistants.
  • Translated all pertinent documents for the firm, including interrogatories for cases in litigation.
  • Created folders and maintained key documents and discovery binders for attorneys.
  • Performed basic troubleshooting and maintenance for microfilming, scanning and other office equipment.
  • Filled out and stored transmittal logs for permanent records.
LEGAL ASSISTANT, 09/2015 to 03/2016
  • Legal assistant to a Defense Immigration attorney in all aspects of immigration cases.
  • Completed all immigration forms for U-Visa, Family based petitions (I-130), Fiancé visas, Refugees/Asylees, Removal and Deportation.
  • Prepared legal correspondence organized and maintained all documents in paper or electronic filing system.
  • Assisted in collecting client information for employment, medical, and other pertinent records.
  • Received and placed telephone calls to clients, attorneys and the court regarding case status.
  • Photocopied correspondence, documents, and other printed material to support client's cases.
  • Conducted in-depth research to aid with positive legal outcomes.
  • Processed all assigned cases according to company and client service level agreements.
MANAGER/LEGAL ASSISTANT, 06/2008 to 07/2014
  • Managed business operations of a highly successful social security disability law office.
  • Supervised and trained paralegal, legal assistants, receptionist and temporary staff.
  • Review and Approve timesheets, PTO.
  • Call in Payroll, make adjustments regarding salary, PTO, etc.
  • Analyzed internal processes to recommend and implement procedural policy changes that led to improved operations.
  • Schedule trainings for staff.
  • Assisted in downsizing and moving office to another floor.
  • Screened potential new clients, and formally engaged in the intake process to increase success rate.
  • Prepared periodic accounting statements for client's and paid account expenses.
  • Mailed, faxed, and arranged for delivery of legal correspondence to client's, witnesses, and court officials.
Education and Training
Bachelor of Arts: Criminal Justice and International Relations, Expected in
San Francisco State University - San Francisco, CA
Activities and Honors
Human Resources Management Certificate August 2019 San Francisco State University Attestation Letter for Paralegal Compliance with Business & Professions Code 6450
English & Spanish

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School Attended
  • San Francisco State University
Job Titles Held:
  • Bachelor of Arts

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