Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Dedicated and meticulous professional with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Energetic, punctual professional, articulate communicator with strong attention to detail and superior work ethic equipped to support day-to-day operational functions. Proactive and organized professional versed in documentation, compliance and cost control who blends advanced organizational, technical and business expertise to enhance workflows.

  • Adaptable and Resilient
  • Attention to Detail
  • Budget Management
  • Complex Problem Solving
  • Critical Thinking
  • Customer Service
  • Event Coordination
  • Handling Complaints
  • Honesty and Integrity
  • Inventory Management
  • Invoicing and Billing
  • Leadership and Change Management
  • Managing Operations and Efficiency
  • Motivational Leadership
  • Multitasking, Organization, and Prioritization
  • Onboarding and Orientation
  • Payroll Administration
  • Performance Management
  • Project Management
  • Recruitment and Hiring
  • Relationship Building
  • Remote Work Coordination
  • Root Cause Analysis
  • Scheduling and Calendar Management
  • Senior Leadership Support
  • Staff Development, Coaching and Mentoring
  • Team Building
  • Time Management
  • Workflow Optimization
04/2022 to Current
Concierge Supervisor State Of Maryland Baltimore, MD,
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
09/2020 to 06/2022
Office Supervisor Internal Medicine Consultants Of Columbus City, STATE,
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Mentored staff to enhance skills, drive productivity and efficiency and achieve daily targets, using hands-on and motivational leadership.
  • Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
06/2016 to 09/2020
Medical Office Assistant Manager Crossmark, Inc. City, STATE,
  • Communicated with patients regarding payments on outstanding accounts.
  • Controlled inventory and supply purchases while negotiating pricing with vendors to save 20% in supply costs.
  • Led and motivated 7 employees through supervision, training and coaching on duties and daily operational activities to improve job efficiency.
  • Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
  • Managed operations in accordance with budget requirements.
  • Supported 9 providers in outpatient medical office through coordinating all administrative operations.
03/2004 to 11/2017
Multi-line Retail Merchandiser CVS/Pharmacy City, STATE,
  • Communicated and coordinated execution of planograms with store management.
  • Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
  • Launched wellness plans to reduce stress, boost morale and increase productivity.
  • Reduced accidents in workplace by implementing safety policies and procedures.
01/1999 to 03/2000
Pharmacy Store Manager Company Name City, State,
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits, and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
Education and Training
Expected in
: Civil Engineering
The Ohio State University - Columbus, OH,

Full-time student majoring in Civil Engineering from 1989-1992

Expected in
: Cardiac Specialist
US Army - Washington, DC,

EKG technician assigned to Walter Reed National Military Medical Center, stationed at Ft Myer Army Base in Arlington, VA and worked at the DiLorenzo Tricare Health Clinic in The Pentagon.

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School Attended

  • The Ohio State University
  • US Army

Job Titles Held:

  • Concierge Supervisor
  • Office Supervisor
  • Medical Office Assistant Manager
  • Multi-line Retail Merchandiser
  • Pharmacy Store Manager


  • Some College (No Degree)

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