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Dedicated and meticulous professional with over 30 years of experience excelling at prioritizing, completing multiple tasks simultaneously, and achieving project goals. Energetic, punctual professional, articulate communicator with strong attention to detail and superior work ethic equipped to support day-to-day operational functions. Proactive and organized professional versed in documentation, compliance and cost control who blends advanced organizational, technical and business expertise to enhance workflows.
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- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Mentored staff to enhance skills, drive productivity and efficiency and achieve daily targets, using hands-on and motivational leadership.
- Resolved escalated customer concerns smoothly and with utmost professionalism to protect business reputation.
- Communicated with patients regarding payments on outstanding accounts.
- Controlled inventory and supply purchases while negotiating pricing with vendors to save 20% in supply costs.
- Led and motivated 7 employees through supervision, training and coaching on duties and daily operational activities to improve job efficiency.
- Maintained consistent patient confidentiality in alignment with HIPAA protocols by using encryption software.
- Managed operations in accordance with budget requirements.
- Supported 9 providers in outpatient medical office through coordinating all administrative operations.
- Communicated and coordinated execution of planograms with store management.
- Identified vacancies in staff, supported recruiting process and interviewed prospective personnel.
- Launched wellness plans to reduce stress, boost morale and increase productivity.
- Reduced accidents in workplace by implementing safety policies and procedures.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits, and shrinkage control.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Processed daily paperwork, balanced register drawers, produced staffing schedules, and prepared deposits.
The Ohio State University - Columbus, OH,
Full-time student majoring in Civil Engineering from 1989-1992
US Army - Washington, DC,
EKG technician assigned to Walter Reed National Military Medical Center, stationed at Ft Myer Army Base in Arlington, VA and worked at the DiLorenzo Tricare Health Clinic in The Pentagon.
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Resume Overview
School Attended
- The Ohio State University
- US Army
Job Titles Held:
- Concierge Supervisor
- Office Supervisor
- Medical Office Assistant Manager
- Multi-line Retail Merchandiser
- Pharmacy Store Manager
Degrees
- Some College (No Degree)
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