office supervisor resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Self-motivated proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements.

  • Calendar Management
  • Organization and Planning
  • Office Supplies and Inventory
  • Billing and Invoicing
  • Office Reception
  • Office Management
  • Report Preparation and Analysis
  • Year-End Reconciliation
  • Inquiry Requests
  • Job Bidding
  • Deposit Collection
  • Community Relationships
  • Microsoft Publisher
  • Data Communications
  • Travel Arrangement Management
  • Client Correspondence
  • Microsoft Excel
  • Material Preparation
  • Departmental Support
  • Financial Management and Reporting
  • Recordkeeping Accuracy
  • Call Transfers
  • Account and Ledger Reconciliations
  • Customer Inquiries
  • Licensing Requirements
  • Friendly and Relatable
  • Skilled in Microsoft Office
  • Special Event Projects
  • Website Copy
Work History
Office Supervisor, 06/2018 to Current
Adventist Health SystemNewark, NY,
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Interpreted management directives to define and document administrative staff processes.
  • Maintained current and compliant financial records, monitoring and addressing variances through detailed analyses.
  • Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
  • Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Maintained computer and physical filing systems.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coordinated special projects and managed schedules.
  • Developed standard operating procedures for all administrative employees.
  • Arranged corporate and office conferences for company employees and guests.
Juvenile Court Reporter, 07/2016 to 06/2018
Morgan County CourthouseCity, STATE,

  • Aggregated and copied finalized documents for disbursement across interested parties.
  • Recounted previously recorded information to provide reference for proposed question or subject matter.
  • Produced written transcripts of verbal communications.
  • Organized and maintained law libraries, documents and case files.
  • Maintained court dockets and updated disposition of cases after court hearings and trials.
  • Met with judges, lawyers and police officials to coordinate functions of court.
  • Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
  • Answered telephone calls to take messages and transfer calls to appropriate colleagues.
Sangamon County Jail Booking Clerk, 01/2015 to 07/2016
Sangamon County - ILCity, STATE,
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Developed and maintained courteous and effective working relationships.
Fingerprinting Call Representative, 03/2014 to 01/2015
Morpho Trust Fingerprinting CompanyCity, STATE,
  • Escalated complex matters to management to request information or appropriate action to resolve.
  • Answered inbound customer service calls to assist with questions, concerns or problems.
  • Attended training to stay up to date with new products and service offerings.
  • Updated customer records in CRM to document interactions.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Answered calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Promptly responded to inquiries and requests from prospective customers.
High School Diploma: , Expected in 05/2010 to Sacred Heart Griffin High School - Springfield, IL,

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Resume Overview

School Attended

  • Sacred Heart Griffin High School

Job Titles Held:

  • Office Supervisor
  • Juvenile Court Reporter
  • Sangamon County Jail Booking Clerk
  • Fingerprinting Call Representative


  • High School Diploma

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