Experienced Office Supervisor with a strong background in warehousing operations. Proven track record of effectively managing office activities and supporting efficient warehouse operations. Adept at overseeing administrative tasks, coordinating with various departments and ensuring smooth workflow. Detail-oriented and organized with excellent communication and leadership skills. Committed to maintaining a safe and productive work environment. Proficient in using office software and warehouse management systems. Seeking to leverage skills and experience to contribute to the success of a dynamic warehousing team.
Skills
Invoicing and Billing
Relationship Building
Staff Supervision
Credit and Collections
Expense Reporting
Presentation Design
Payroll and Budgeting
Training and Coaching
Employee Management
Project Management
Office Management
Staff Training
Clerical Support
Data Entry
Supply Management
Staff Management
Staff Hiring
Organizational Skills
Training and Development
Policy Development
Employee Supervision
Workflow Optimization
Team Supervision
Experience
01/2021 to 05/2023
Office SupervisorCity Of Chattanooga – Chattanooga, TN,
Directed and oversaw office personnel activities.
Conducted staff performance evaluations to monitor progress and individual skills.
Monitored office inventory to maintain supply levels.
Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
Implemented and maintained company protocols to facilitate smooth daily activities.
Managed office inventory and placed new supply orders.
Managed, scheduled and coordinated employee functions and activities including quarterly employee appreciation lunches, birthdays and annual holiday events.
Maintained office organization to support efficiency, professionalism and performance objectives.
Updated monthly billing for PNL.
Managed supply orders using the company's existing purchasing system(s).
Managed weekly payroll for 100+ employees.
Assisted with General Manager & Assistant General Managers on two shifts with requests as needed.
Administrative support to morning and night shifts, as needed.
Assisted with delegated only Human Resource functions such as onboarding, I-9 verifications and new employee orientations.
06/2018 to 01/2021
Operations SupervisorBenchmark Hospitality – Lake Havasu City, AZ,
Oversee and manage daily warehouse operations, ensuring efficient and smooth functioning.
Supervise team of warehouse staff, providing guidance, training and support as needed.
Worked additional hours and shifts to meet tight deadlines during peak periods.
Enforced strict safety procedures and protocols through successful management of warehouse team members.
Trained staff on material handling processes to reduce shipping times.
Developed weekly schedules for warehouse employees as needed before, during and after peak seasons.
Evaluated procedures, making corrections and changes to reduce safety issues and meet compliance.
Satisfied reporting requirements with timely and accurate logging of daily activities.
Monitored processing equipment and machinery for proper start-up, operation and shut down.
Partnered with leadership team to resolve order management challenges, safety or regulatory issues.
Increased productivity through cross-training and thorough training of both current employees and new hires.
Coordinate with other departments, such as inventory control, shipping and receiving to ensure seamless coordination of activities.
Oversaw approximately 40+ employees during peak season in Value-Added Service areas to ensure customer requirements were being met.
Utilize warehouse management systems (WMS) or other technology tools to streamline processes and enhance efficiency.
03/2015 to 05/2018
Office SupervisorCity Of Chattanooga – Chattanooga, TN,
Directed and oversaw office personnel activities.
Monitored office inventory to maintain supply levels.
Distributed memos and updates to apprise departments and divisions of corporate objectives and developments.
Used judgment and initiative in handling confidential matters and requests.
Handled scheduling and managed timely and effective allocation of resources and calendars.
Elevated customer satisfaction ratings by promptly resolving client and case issues.
Implemented and maintained company protocols to facilitate smooth daily activities.
Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
Managed, scheduled and coordinated office functions and activities for employees.
Reviewed files and records to obtain information and respond to requests.
Managed office budget to handle inventory, postage and vendor services.
07/2013 to 08/2014
Shift ManagerFedex Cross Border – Littleton, CO,
Manage and oversee the operations of the second shift within the warehouse.
Schedule and assign tasks to warehouse staff, ensuring proper coverage and efficient use of resources.
Coordinate with other shift managers and supervisor to maintain continuous operations and smooth transition between shifts.
Monitor and enforce adherence to standard operating procedures (SOPs) and safety protocols.
Train and coach warehouse staff, providing guidance on job duties, performance expectations and company policies.
Collaborate with the warehouse operations supervisor to plan and implement strategies for improving shift productivity and meeting operational goals.
Resolve any issues or conflicts that arise during the shift, escalating to higher management, if necessary.
Education and Training
Expected in to to
: Business Administration And Management DeVry University - Villa Park, IL GPA:
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