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Office Supervisor - Case Management Office Resume Example

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OFFICE SUPERVISOR - CASE MANAGEMENT OFFICE
Professional Summary

Experienced Office Management and Administration Professional with 25 plus years of experience optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Skills
  • Organizational skills
  • Office administration
  • Scheduling
  • Office management
  • Excellent multi-tasking ability
  • Payroll Processing
  • Appointment Setting
  • First Aid/CPR
  • Confidentiality Understanding
  • Inter-office communications
  • Microsoft Office
  • Mail handling
  • Proofreading
  • Proficient in systems: Cerner, Allscripts, PBar, Xsolis
  • Friendly nature
  • Workflow planning
  • Administrative support
  • Clear oral/written communication
  • Customer Relationship Management (CRM)
  • Office Supply Ordering
  • Customer service
  • Problem resolution
  • Verbal and written communication
  • HIPAA guideline compliance
  • EHR referral tracking
  • Schedule Management
  • Schedule & calendar planning
Work History
Office Supervisor - Case Management Office, 08/2009 to Current
St Mary's Medical Center – West Palm Beach , FL
  • Follow office workflow procedure to ensure maximum efficiency
  • Scheduling days off and vacation time
  • Support staff with various administrative task to Social Workers and Case Managers
  • Oversee office inventory activities, including ordering and requisitions, stocking and shipment receiving
  • Assist in vendor relationship management
  • Prepare daily reports to assist department with key decision making and strategic operational planning
  • Improve office operations by automating correspondence, record tracking and data communications
  • Complete bi-weekly payroll for employees
  • Arrange meetings and office conferences for hospital employees and vendorsEnhance collaboration between team members by preparing meeting materials and taking clear
  • Deliver expert clerical support by efficiently handling wide range of routine and special requirements
  • Organize meetings for DCM and coordinated availability of conference rooms for participants
  • Interact with clients/patients professionally by phone, email or in-person to provide information and directed to desired staff members
  • Perform billing, invoice processing for ambulance, transportation services
  • Secure authorizations for the patient's clinical services through timely collaboration and communication with payers as requited
  • Obtained authorizations from multiple insurance carriers for various levels of care.
Lead Sales Administrative Assistant, 06/2006 to 06/2009
Shoes For Crews LLC – West Palm Beach, FL
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Compiled reports for program leaders.
  • Used Microsoft Office to prepare various correspondence, reports and other written material.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
  • Transcribed and organized information to assist in preparing speeches and presentations.
  • Assisted with event planning, including associated travel and logistical arrangements.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Transferred and directed phone calls, guests and mail to correct staff members.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
Customer Relations Manager, 01/2000 to 05/2006
Palm Beach Toyota – West Palm Beach, FL
  • Assisted with conflict resolution during partnership negotiations and acquisitions.
  • Made customers aware of current and new programs and services.
  • Created activities and engagements to enhance customer experience, knowledge and patronage.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Handled complaints, provided appropriate solutions and alternatives within appropriate time frame and followed up to achieve resolution.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Monitored metrics and developed actionable insights to improve efficiency and performance.
  • Liaised between customers and organization with particular focus on working with sales department.
  • Supervised, trained and managed dealership Receptionists.
Education
Bachelor of Business Administration: Business Administration And ManagementNorthwood University - Midland, MI
Business Management: Business ManagementDurham College of Commerce - Kingston, Jamaica
Accomplishments
  • Voted MVP of St Mary's Medical, Case Management Department 2019
  • Employee of the quarter 2010, St Mary's Medical Center.
  • Employee of the quarter 2011, St Mary's Medical Center.
  • Sales Administration Dept Employee of the year 2007.
  • Documented and resolved customer related complaints which led to optimal results.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
  • International Association of Administrative Professionals
  • Red Cross
Certifications
  • First Aid/CPR Certified
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Resume Overview

Companies Worked For:

  • St Mary's Medical Center
  • Shoes For Crews LLC
  • Palm Beach Toyota

School Attended

  • Northwood University
  • Durham College of Commerce

Job Titles Held:

  • Office Supervisor - Case Management Office
  • Lead Sales Administrative Assistant
  • Customer Relations Manager

Degrees

  • Bachelor of Business Administration : Business Administration And Management
    Business Management :

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