A extremely successful health care manager with more than 15 years of experience in ancillary services management and customer service with
recognized strengths in office management, problem-solving and
trouble-shooting, staff support, and
planning/implementing proactive procedures and systems to avoid problems in the
Skills in staff development: hiring, supervising, evaluating,
motivating, recruiting, training and retaining personnel. I have ability to handle multiple health care projects and skills to solve complex problem with good analytical knowledge which can be useful for my job performance.
Computer Software's: Microsoft Office Suites,
Horizon Practice Plus, Horizon Radiology Manager, Misys Healthcare System,
Symposium Express Call Center, Horizon Physician Portal, Citrix,
Meditech, Med Series 4, Pathway Healthcare Scheduling, Availity, Epic,
PACS, Ultipro, Amicas, Transnational and I3 Business Management.
to train, motivates, and supervises customer service employees.A
team player, acknowledged as “Total Quality Customer Service Professional.
plan, conduct audits and variance analyses, filings, and maintain/update
professional with strong analytical and reporting skills. Created
monthly Expense Reports, Credit Card Reconciliation, Petty Cash, Bedhold
Tracking Spreadsheets, and Residents Move in/out tracking form Processed
Accounts Receivables and Payables.
goal-oriented, and creative approach to delivering results.
player with outstanding interpersonal and problem-solving skills.
communicator capable of developing and nurturing professional business
relationships and delivering informative and persuasive presentations.
for demonstrating exemplary team spirit through reorganization.
a new medical record tracking system for the 36 bed med-surgical unit.
planning led to notable increase in morale in all departments.
customer satisfaction survey, drastically reducing potential problems.
trained/developed, motivated, coached, evaluated and retained qualified staff.
productivity through designing and implementing forms, records, and procedures
to ensure the effective and efficient flow of data in the system.
service, talk/wrap times, data, and both client and customer satisfaction
upfront cash revenue by establishing an insurance verification process.
insurance carrier's codes within the systems; very familiar with Blue Cross
Blue Shield, United Health Care, Humana, Aetna, Medicare, Medicaid, and
Office Supervisor/Business Office ManagerRes-Health Advance Imaging Center － River Forest, IL
Played a key role in ensuring the successful launch of the River Forest Campus.
Structured and implemented programs and policies in the area of training, benefits packages, and new-employee orientation.
Established a new centralized billing office.
Insured the organizations had all of the insurance contracts we currently held.
Liaison between the insurance company and the new business office to ensure there were a smooth transition.
Established a new Centralized Scheduling Department for Mammography, Advanced Imaging, and Cardiology services.
Prepare and monitors electronic time cards, vacation hours, sick hours and distributes payroll.
Managed hiring procedures, screening of candidates, as well as conduct entrance and exit interviews.
Performed criminal background checks on new hires.
Prepared and orientate new hires on benefit selections and assisted with new hire paper work.
Liaison between senior management, employees, and clients to ensure proper lines of communication critical in addressing a myriad of problems and issues requiring immediate attention and resolve.
Fostered a teamwork/open door environment conducive to positive dialogue across the organization.
Personal efforts were cited as the driving force behind campus high employee-retention.
Developed orientation manual for new/transferred employees and conducted orientations.
As team leader, motivated and supervised an inbound /outbound centralized scheduling call center staff of 15 employees.
Administer performance management by diagnosing improvement opportunities, providing effective feedback, coaching, training, professional development, and corrective action plans.
Reviewed the center no-show rate and implemented a new policy that reduces the centers rate by 60 percent.
Monitor and distribute the posting of charges that requires submission to insurance companies.
Prepare monthly work schedules for 15 employees.
Patient CoordinatorProvident Hospital － Chicago, IL
Coordinate unit activities by acknowledging, processing and communicating the therapeutic and diagnostic orders of the medical, nursing, and allied health care providers to enhance the unit operations.
Assists in maintaining patient's records according to the required guidelines.
Provided administrative support to a 36 bed med-surgical unit.
Facilitated communication between physicians, radiologist, laboratory technicians, and nurses by providing data on patients.
Contributed substantially to successful JCAHO accreditation within the department.
Quickly and effectively solve customer challenges.
Helped drive a 10% increase in customer satisfaction (as measured by a customer survey in 2007).
Created automated daily stats report that reduced inaccuracies and provided management with an important decision-making tool.
Education and Training
Associate Degree:Applied Science,2012 2007Robert Morris College － Chicago, ILApplied Science
Bachelor of Business AdministrationRobert Morris College － Chicago, IL
Master of Health Administration:2002
2005University of Phoenix