Organized Office Manager with extensive experience optimizing productivity, efficiency and service quality. Highly dependable, ethical and reliable with proficiency in a number of software platforms and document management. Adept at supporting key leadership with advanced organizational, technical and business acumen. Collaborative and driven with skill in ensuring operational and service excellence.
Skills
Planning and organization
Employee management
Project management
Senior leadership support
Customer relations
Experience
09/2019 to Current
Office Supervisor/AGMLegacy Credit Union – Berkeley Heights, NJ,
Recruited, trained and developed office team to support corporate growth and objectives including but not limited to Title 3.0, Dispatch 3.0, Transportation App and the widening of the Sales Market and it's affects at the Yard level.
Distributed memos and updates to apprise management, staff and colleagues of corporate objectives and developments.
Defined and documented office procedures by updating process manuals and providing training for all office staff.
In conjunction with the GM conducted staff performance evaluations to monitor progress and recommend professional development plans.
Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and responding to any issues raised by our customers in regards to all office functions.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Managed office inventory and placed new supply orders.
Trained and mentored office staff members in company policies, daily task execution and industry best practices.
Elevated customer satisfaction ratings by resolving client issues efficiently and effectively.
Wrote professional business correspondence to maintain strong line of communications with Corporate Divsions, other Yards, Management, Customers, Colleagues and outside partners such as the DMV and Subhaulers.
Planned for major business changes, including system conversions from CAS to the Portal.
Conferred with business leaders to evaluate needs and strategize operational improvements in regards to Department of Revenue legislative changes and the introduction of E-Signed notary at the Yard level.
Directed team of office staff to meet team needs in fast-paced environment.
Drafted manuals and resources for identifying policy, process and access to support services.
Aided senior leadership during executive decision-making process, meeting with clients to research case, collect data and interpret information for requied report generation.
Discussed performance-based objectives with department managers to determine contributory value of office programs.
Mitigated regulatory risks by ensuring program requirements met compliance standards.
07/2018 to 09/2018
Title ClerkAmerican International Group – City, STATE,
Managed and recorded paperwork to transfer vehicle ownership title from Insured/Owner to Insurance/Donation/Purchasing Company (Seller) for vehicles purchased through the Claims Adjustment Process.
Maintained current DMV title regulations knowledge for the State of Missouri and surrounding states and processed compliant paperwork regardless of states involved.
Investigated and solved accuracy issues on titles, including odometer readings, Vin numbers, lienholders and ownership.
Processed completed and signed title documents through both CAS and the Portal and maintained expert knowledge of both computerized systems used by Copart.
Attended training sessions conducted by state licensing agencies and continually researched in-state and out-of-state title regulations.
Maintained regular communications with Sellers, Colleagues, Managers and DMV partners to discuss and resolve issues.
Performed title searches, ordered reports and obtained necessary clearance documents to ensure timely title transfer
Analyzed chain of title and prepared reports outlining title-related matters.
Processed and maintained title files, implementing security measures to protect all data in accordance with the Operations Manual.
Reviewed Title documents and processes, identified problems and sought out resolutions to ensure best practice.
Notified Management and Missouri Colleagues of any possible delays and issues, including turn around times at the Department of revenue, changes in Legislation effecting Copart business.
12/2017 to 07/2018
DispatcherCopart – City, State,
Monitored Call for Release and Dispatch screens and adjusted call priorities regularly based on Seller needs.
Noted all Lots any time there was contact, correspondence, or an action taken on a specific vehicle.
Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
Provided training and support to all Subhaulers to enhance partnership and ensure Seller and Copart needs were met.
Communicated extensively with Sellers, Customers, Shops, Drivers and colleagues to achieve minimal call for release times and vehicle delivery times.
Accurately and efficiently completed all calls in the Call Screen, ensured daily follow-up and effectively negotiated the delivery of vehicles within the promised pick-up timeframe.
Reported delays, accidents or other traffic and transportation situations to Management and Sellers and implemented solutions to resolve delays.
Oversaw investigation and resolution of and issues raised by Sellers, Subhaulers and Management.
Finalized trips and ensured accurate advance charge documentation was recorded.
Completed all check management functions associated with the provision of checks to subhaulers for advance charge purposes including check exception reporting.
Completed payment of Subhauler Commission on a weekly basis
Education and Training
Expected in
: Accounting Dandenong Technical College - Dandenong, Vic, Australia, GPA:
Expected in 12/1987
High School Diploma: Doveton High School - Doveton, Vic, Australia, GPA:
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