Enthusiastic RN nursing student offering a combination of diverse clinical experience, eager to contribute to team success through hard work, compassion, leadership, and excellent organizational skills. Motivated to learn, grow and excel in the medical field while providing quality, cost-effective and evidence-based care to help patients achieve optimal outcomes.
Skills
First aid and safety
Patient care
Flexible & Adaptable
Collaboration
Team Building
Organization and Time management
Leadership
Organizational skills
Excellent multi-tasking ability
Friendly nature
Strategic Planning
Work History
03/2019 to 08/2020
Office SupervisorKootenai Medical Center – Hayden, ID,
Developed and implemented office management procedures, increasing training efficiency, team productivity and accuracy.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Supervised and guided new employees on reservations and responded quickly to questions, which improved understanding of job responsibilities.
Established and updated work schedules to account for changing staff levels and expected workloads.
Monitored front areas so that any questions could be responded to quickly and effectively.
Codified office structures and processes to promote teamwork and performance.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Resolved issues through active listening and open-ended questioning, escalating major problems to Office Manager.
03/2019 to 06/2019
In-Home CaregiverHelping Hands Home Care Hillsboro – City, STATE,
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Assisted disabled clients in any way necessary to facilitate independence and well-being.
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
Worked to improve and enhance patient lives through effective and compassionate care.
Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
Supervised daily activities and provided assistance when needed.
Maintained clean, safe and well-organized patient environment.
06/2015 to 08/2020
Customer Service Reservation Agent River Masters, Inc. – City, State,
Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
Resolved various issues and discrepancies for customers.
Handled billing information over phone.
Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
Provided customers with information about availability and pricing.
Worked closely with front desk to achieve full occupancy of property.
Education
Expected in 05/2021
Associate of Applied Science: Nursing Pueblo Community College - Canon City, CO , GPA:
Graduated cum laude
Expected in 05/2018
High School Diploma: Canon City High School - Canon City, CO GPA:
Graduated cum laude
Certifications
CNA - Certified Nurse Assistant
Basic Life Support, American Heart Association - 3/2020 - 3/2022
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