Office Supervisor Resume Example Anita Vaughn MD

OFFICE SUPERVISOR

Medical Coding and Billing Specialist

Certified Professional Coder (CPC) with experience working in busy [Type] medical practices and out-patient clinics. Detail-oriented and knowledgeable on coding guidelines and changes with background in Medicare, Medicaid and third-party billing. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills

Records management
Extensive knowledge of Medical Terminology
Medical claims coding
Medical billing code accuracy
Records review

Patient chart documentation
Problem Solving
Payment processing
Billing and Invoicing
Proficient in Microsoft Office

Work History

Office Supervisor, 09/2012 to Current
Anita Vaughn MD – Newark, NJ

Liaised with patients and addressed inquiries, appointment requests and billing questions
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Handled all incoming business and client requests for information
Oversaw appointment scheduling and itinerary coordination for both clients and personnel
Received, screened and routed incoming calls
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
Developed standard operating procedures for all administrative employees
Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
Solved problems timely and effectively, ensuring customer satisfaction
Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
Entered orders into EMR system efficiently and without errors.
Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
Reviewed patient charts to better understand health histories, diagnoses and treatments.
Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
Resourcefully used various coding books, procedure manuals and on-line encoders.
Verified signatures and checked medical charts for accuracy and completion.
Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.

Certified Professional Coder, 09/2012 to Current
Anita Vaughn MD – East Orange, NJ

Accurately coded procedures to ensure proper reimbursement
Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
Utilized EMR to manage and confirm patient data, such as insurance, demographic and medical history information
Identified new methods to optimize medical records management
Kept accurate log of all requests for medical information and records
Used classification manuals to gain additional knowledge of disease and diagnoses processes.
Maintained accuracy, completeness and security for medical records and health information.
Reviewed and corrected claim errors to facilitate smooth processing.
Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
Helped vulnerable individuals navigate complex healthcare system.
Communicated with healthcare staff, including physicians, nurses and other caregivers to explain importance of accurate and clear documentation.

Front Office Assistant, 09/2009 to 05/2012
Communities United Healthcare – Newark, NJ

Received and routed business correspondence to correct departments and staff members
Provided clerical support to company employees by copying, faxing and filing documents
Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance

Education

High School Diploma: 06/1998
York Castle High School - Jamiaca, West Indies

BiologyBrowns Town Community College - Jamaica , West Indies

Medical Coding And Billing , 06/2010
Essex County College - Newark, NJ

Professional development completed in Medical Coding and Billing Specialist

Medical Insurance Coding, 07/2009
Essex County College - Newark, NJ

Coursework in Advanced Medical Coding

Associate of Science: General Science , 06/2018
Essex County College - Newark, NJ

Graduated with 3.8 GPA
Dean's List September 2017- June 2018

Health Information Management , Expected in 06/2021
Rutgers, The State University of New Jersey - New Brunswick, NJ

Distance Learning Program

Certifications

Certified Professional Coder ( American Academy of Professional Coders) AAPC 2011 to Present

ICD 10 Certification (AAPC) 2016

Resume Overview

Companies Worked For:

Anita Vaughn MD
Communities United Healthcare

School Attended

York Castle High School
Browns Town Community College
Essex County College
Rutgers, The State University of New Jersey

Job Titles Held:

Office Supervisor
Certified Professional Coder
Front Office Assistant

Degrees

High School Diploma : 06/1998
Biology
Medical Coding And Billing , 06/2010
Medical Insurance Coding , 07/2009
Associate of Science : General Science , 06/2018
Health Information Management , Expected in 06/2021

Office Supervisor Resume Example

Resume Score: 80%

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