Office Supervisor Resume Example
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OFFICE SUPERVISOR
Medical Coding and Billing Specialist
Certified Professional Coder (CPC) with experience working in busy [Type] medical practices and out-patient clinics. Detail-oriented and knowledgeable on coding guidelines and changes with background in Medicare, Medicaid and third-party billing. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Skills
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Work History
Office Supervisor, 09/2012 to Current
Kootenai Medical Center – Clarkston , WA
Kootenai Medical Center – Clarkston , WA
- Liaised with patients and addressed inquiries, appointment requests and billing questions
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
- Handled all incoming business and client requests for information
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Received, screened and routed incoming calls
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
- Developed standard operating procedures for all administrative employees
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
- Solved problems timely and effectively, ensuring customer satisfaction
- Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
- Entered orders into EMR system efficiently and without errors.
- Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
- Reviewed patient charts to better understand health histories, diagnoses and treatments.
- Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
- Resourcefully used various coding books, procedure manuals and on-line encoders.
- Verified signatures and checked medical charts for accuracy and completion.
- Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
- Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Certified Professional Coder, 09/2012 to Current
E Cancercare – Apple Valley , CA
E Cancercare – Apple Valley , CA
- Accurately coded procedures to ensure proper reimbursement
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
- Utilized EMR to manage and confirm patient data, such as insurance, demographic and medical history information
- Identified new methods to optimize medical records management
- Kept accurate log of all requests for medical information and records
- Used classification manuals to gain additional knowledge of disease and diagnoses processes.
- Maintained accuracy, completeness and security for medical records and health information.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
- Helped vulnerable individuals navigate complex healthcare system.
- Communicated with healthcare staff, including physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
Front Office Assistant, 09/2009 to 05/2012
Belton – Flemington , NJ
Belton – Flemington , NJ
- Received and routed business correspondence to correct departments and staff members
- Provided clerical support to company employees by copying, faxing and filing documents
- Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
High School Diploma: 06/1998
York Castle High School - City
York Castle High School - City
BiologyBrowns Town Community College - City
Medical Coding And Billing , 06/2010
Essex County College - City, State
Essex County College - City, State
- Professional development completed in Medical Coding and Billing Specialist
Medical Insurance Coding, 07/2009
Essex County College - City, State
Essex County College - City, State
- Coursework in Advanced Medical Coding
Associate of Science: General Science , 06/2018
Essex County College - City, State
Essex County College - City, State
- Graduated with 3.8 GPA
- Dean's List September 2017- June 2018
Health Information Management , Expected in 06/2021
Rutgers, The State University of New Jersey - City, State
Rutgers, The State University of New Jersey - City, State
Distance Learning Program
Certifications
Certified Professional Coder ( American Academy of Professional Coders) AAPC 2011 to Present
ICD 10 Certification (AAPC) 2016
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Resume Overview
School Attended
- York Castle High School
- Browns Town Community College
- Essex County College
- Rutgers, The State University of New Jersey
Job Titles Held:
- Office Supervisor
- Certified Professional Coder
- Front Office Assistant
Degrees
- High School Diploma : 06/1998
Biology
Medical Coding And Billing , 06/2010
Medical Insurance Coding , 07/2009
Associate of Science : General Science , 06/2018
Health Information Management , Expected in 06/2021
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