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Office Supervisor Resume Example

Resume Score: 80%

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OFFICE SUPERVISOR
Medical Coding and Billing Specialist

Certified Professional Coder (CPC) with experience working in busy [Type] medical practices and out-patient clinics. Detail-oriented and knowledgeable on coding guidelines and changes with background in Medicare, Medicaid and third-party billing. Experienced [Job Title] with over [Number] years of experience in [Industry]. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.

Skills
  • Records management
  • Extensive knowledge of Medical Terminology
  • Medical claims coding
  • Medical billing code accuracy
  • Records review
  • Patient chart documentation
  • Problem Solving
  • Payment processing
  • Billing and Invoicing
  • Proficient in Microsoft Office
Work History
Office Supervisor, 09/2012 to Current
Anita Vaughn MD – Newark, NJ
  • Liaised with patients and addressed inquiries, appointment requests and billing questions
  • Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
  • Handled all incoming business and client requests for information
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel
  • Received, screened and routed incoming calls
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
  • Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars
  • Developed standard operating procedures for all administrative employees
  • Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable
  • Solved problems timely and effectively, ensuring customer satisfaction
  • Analyzed and solved multi-faceted problems that effected executive leaders and business initiatives.
  • Entered orders into EMR system efficiently and without errors.
  • Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Processed insurance company denials by auditing patient files, researching procedures and diagnostic codes to determine proper reimbursement.
  • Reviewed patient charts to better understand health histories, diagnoses and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Resourcefully used various coding books, procedure manuals and on-line encoders.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Reviewed outpatient records and interpreted documentation to identify all diagnoses and procedures.
  • Guarded against fraud and abuse by verifying all coded data accurately reflected services provided.
Certified Professional Coder, 09/2012 to Current
Anita Vaughn MD – East Orange, NJ
  • Accurately coded procedures to ensure proper reimbursement
  • Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients
  • Utilized EMR to manage and confirm patient data, such as insurance, demographic and medical history information
  • Identified new methods to optimize medical records management
  • Kept accurate log of all requests for medical information and records
  • Used classification manuals to gain additional knowledge of disease and diagnoses processes.
  • Maintained accuracy, completeness and security for medical records and health information.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Managed enrollment, transportation and paperwork for individuals to take advantage of community resources.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Communicated with healthcare staff, including physicians, nurses and other caregivers to explain importance of accurate and clear documentation.
Front Office Assistant, 09/2009 to 05/2012
Communities United Healthcare – Newark, NJ
  • Received and routed business correspondence to correct departments and staff members
  • Provided clerical support to company employees by copying, faxing and filing documents
  • Oversaw efficient patient check-in processes, including verifying insurance and submitting forms to nursing team
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
High School Diploma: 06/1998
York Castle High School - Jamiaca, West Indies
BiologyBrowns Town Community College - Jamaica , West Indies
Medical Coding And Billing , 06/2010
Essex County College - Newark, NJ
  • Professional development completed in Medical Coding and Billing Specialist
Medical Insurance Coding, 07/2009
Essex County College - Newark, NJ
  • Coursework in Advanced Medical Coding
Associate of Science: General Science , 06/2018
Essex County College - Newark, NJ
  • Graduated with 3.8 GPA
  • Dean's List September 2017- June 2018
Health Information Management , Expected in 06/2021
Rutgers, The State University of New Jersey - New Brunswick, NJ

Distance Learning Program

Certifications

Certified Professional Coder ( American Academy of Professional Coders) AAPC 2011 to Present

ICD 10 Certification (AAPC) 2016

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Anita Vaughn MD
  • Communities United Healthcare

School Attended

  • York Castle High School
  • Browns Town Community College
  • Essex County College
  • Rutgers, The State University of New Jersey

Job Titles Held:

  • Office Supervisor
  • Certified Professional Coder
  • Front Office Assistant

Degrees

  • High School Diploma : 06/1998
    Biology
    Medical Coding And Billing , 06/2010
    Medical Insurance Coding , 07/2009
    Associate of Science : General Science , 06/2018
    Health Information Management , Expected in 06/2021

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