Energetic and high-preforming professional with comprehensive experience in hospital administration
Excellent record keeping abilities with strong data compilation and data extraction skills
Superior data management and clerical duties relating to care of patients
Exceptional knowledge of insurance billing processes, policies and claims
Skilled in handling sensitive situations with a sound mind and understanding manner
Experienced in collecting insurance co-pays, deductibles, and self-pay amounts
Proficient with basic medical terminologies, procedures and treatments
Quickly responds to emergencies and handles the situation calmly and conscientiously
Effectively supervises both clinical and administrative staff in a fast-paced clinic.
Organization and planning
Training and Development
Payroll and budgeting
Scheduling and calendar management
08/2018 - CurrentOffice Supervisor | Tampa General Hospital - Tampa, Florida
In charge of the front office and clinical departments for the Abdominal Transplant department.
Completes and submits payroll for the entire department.
Creates all scheduling templates for the clinic.
Completes all registration and financial workques.
Orders all supplies and materials for the clinic.
Conducts interviews and hires new employees.
Completes and delivers annual evaluations for staff members.
Works with HR to assure all protocols and process are being followed.
Attends weekly transplant meetings to implement ways to improve our clinic.
Collaborates with my manager and other departmental managers to promote a productive and efficient work place.
Ensures clinic is following MACRA and all health codes to provide a safe environment for our patients.
Uses de escalation techniques to handle any patient and staff concerns within the clinic.
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies.
Worked on inventory and supply use procedures to enhance efficient and economical use of equipment and supplies.
Established and developed highly efficient and dependable administrative team by delivering ongoing coaching and motivation and fostering career advancement.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Established and updated work schedules to account for changing staff levels and expected workloads.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
04/2016 - 08/2018Administrative Assistant | Tampa General Hospital - Tampa, FL
Provides administrative support to the Nephrology and Endocrinology department.
Make sure all physicians calendars , agendas and schedules are current and up to date.
Schedule Ipro procedures and obtain authorizations.
Schedule all new patients and follow up appointments.
Provide scheduling assistance to all other specialty areas including Surgery, Hepatology, Transplant and HPB.
Register physicians for conferences and obtain reimbursements through poeplesoft.
Coordinate and organize office workflow and communications including phone management, e-mail correspondence, file maintenance and standard mail collection/distribution to provide for optimum efficiency.
Submit claims to various insurance companies for reimbursement.
Maintain client's confidence and protected operations by keeping information confidential.
Coached new employees on administrative procedures, company policies and performance standards.
Created PowerPoint presentations for business development purposes.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Executed record filing system to improve document organization and management.
01/2015 - 04/2016Nephrology and Endocrinology Referral Coordinator | Tampa General Hospital - Tampa, FL
Made sure all necessary medical records are obtained in order to schedule a new patient appointment.
Obtain necessary authorizations for appointments.
Sensitive and responsive to patient's needs with a strong commitment to ensure cost effective care while optimizing quality.
Strong interpersonal and organizational skills, effective communicator with patients, families, physicians, agency and healthcare professionals.
Checked in all patients for their scheduled appointments and made sure all necessary copayments were collected and all required signatures were obtained when assistance was needed at the front desk.
Efficient in Epic to make sure all pre registrations / insurance are updated and proper copayments are attached to appointments.
Understanding of transplant contracts that are used within the facility.
Process up to 50 referral requests each day for medical provider of Transplant services.
Weighed patient need, provider availability and insurance coverage to determine optimal scheduling.
Called insurance companies to get precertification and other benefits information on behalf of patients.
Worked with medical teams, patients and families to implement effective treatment plans.
Maintained excellent attendance record, consistently arriving to work on time.
04/2013 - 05/2015Patient Access Specialist, Emergency Room Team Lead | Largo Medical Center - Largo, Florida
Provides point of entry reception service for patients in order to create highest levels of patient satisfaction, to minimize patient wait times and assist with patient throughput during the patient arrival process.
Administered registration of patients with the highest level of professionalism, accuracy and exemplary customer service.
Collects, analyzes, and records demographic and insurance data.
Performs all front-line revenue cycle registration to gain financial clearance for medical payers and complete point of service collection.
Verify insurance information according to department procedures.
Ensure that required pre-authorizations/pre-certifications have been obtained.
Finish incomplete registrations for inpatient accounts.
Ability to accurately enter all data into the hospital information system.
Maintained sensitive data and ensured confidentiality of information.
Able to run the necessary quality control reports on all employees in the department.
Prepared patient identification band and completed admissions papers.
Collected and validated patient demographics and insurance information.
Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
12/2019St. Petersburg College, Clearwater, FLBachelor's Degree: Business Administration and Management
St. Petersburg College Associates Degree: Hospital Administration
Expected in 06/2021Western Governors University, Salt Lake City, UTMBA: Hospital Administration
Member of LEAD TGH
Member of Emerging Leaders of Tampa Bay through the Tampa Bay Commerce
University of Tampa's Modern Advances in Leadership Certification
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Companies Worked For:
Tampa General Hospital
Largo Medical Center
St. Petersburg College
Western Governors University
Job Titles Held:
Nephrology and Endocrinology Referral Coordinator
Patient Access Specialist, Emergency Room Team Lead
Bachelor's Degree : Business Administration and Management Associates Degree : Hospital Administration MBA : Hospital Administration
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