Office Supervisor resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Enterprising Office Supervisor offering demonstrated success in team leadership, organizational problem-solving and customer service. Successful at overseeing team performance and allocating resources to meet workflow and demand. Excellent conflict resolution skills with proven ability to defuse high-stress situations.
Skills
Planning and organization
Scheduling and calendar management
Process improvements
Training and coaching
File and data retrieval systems
Employee management
Invoicing and billing
Data entry
Process improvement
Team building
Operational improvement
Business operations
Insurance billing
Inventory management
Customer service
Organization
Planning and coordination
Security systems
Supervision
Relationship development
Project organization
MS Office
Administrative support
Problem resolution
Communications
Team management
Experience
Office Supervisor, 12/2014 to Current Legends – Minneapolis, MN,
Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
Monitored office inventory to maintain adequate supply levels and order products.
Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
Defined and documented office procedures, using updated SOPs to provide thorough and comprehensive training for all administrative support staff.
Evaluated employee job performance and motivated staff to improve productivity.
Planned staff/provider meetings on a monthly basis and coordinated availability of conference rooms.
Interviewed, onboarded, developed and oversaw daily activities of clerical and administrative office personnel.
Conducted yearly performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
Mentored new employees and delivered constructive feedback to increase understanding of job duties.
Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
Coordinated office activities and operations to secure efficiency and compliance with company policies.
Trained numerous employees on best practices and protocol while managing teams to maintain optimal productivity.
Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
I'm experienced in Kronos and was responsible for payroll for all of my employees include physician's assistants. I approved employee time off.
I'm responsible for completing our deposits, taking them to the bank, and scanning them to a deposit folder.
I'm responsible for entering provider schedules into Epic to include creating templates, blocking schedules, and editing schedules.
Patient Registration Specialist, 02/2009 to 12/2014 Lake Region Healthcare Corp. – Elbow Lake, MN,
Registered patients using proper data entry procedures and fully compliant ICD-10 and CPT codes.
Prepared patients for departure by coordinating discharge plans and paperwork.
Updated patient demographic information in Epic to prevent treatment and recordkeeping errors.
Verified insurance and collected critical data elements to properly identify and bill patients.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Scheduled patient appointment and procedures with Epic.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Checked daily doctor schedules and verified insurance.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Coordinated between patients and healthcare professionals to meet patient needs.
Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
Checked claims for errors, corrected issues and mailed out in a timely manner.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Handled all delegated tasks, including collecting co-pays, closing cash drawer, maternity benefits through patient's insurance companies, and IUD benefits.
Improved customer satisfaction by finding creative solutions to problems.
Earned reputation for good attendance and hard work.
Created agendas and communication materials for team meetings.
Radiology Transcriptionist, 07/1999 to 01/2009 Mednax – Saint Petersburg, FL,
Transcribed documents using Meditech and maintaining 100% accuracy.
Consistently maintained 100% accuracy rate for spelling and content.
Made corrections when needed to grammar, spelling and syntax.
Edited drafts originating from speech recognition software to eliminate errors and improve flow.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Reviewed diagnostic and procedural terminology for accuracy.
Transferred transcribed materials into electronic health records system.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Translated medical jargon and short-hand data into correct terminology.
Transcribed and edited reports from eight radiologists using Meditech.
Created agendas and communication materials for team meetings.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
Radiology Transcriptionist, 08/1994 to 09/1999 Mednax – Scottsdale, AZ,
Transcribed documents using Meditech and maintaining 100% accuracy.
Consistently maintained 100% accuracy rate for spelling and content.
Made corrections when needed to grammar, spelling and syntax.
Edited drafts originating from speech recognition software to eliminate errors and improve flow.
Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
Reviewed diagnostic and procedural terminology for accuracy.
Transferred transcribed materials into electronic health records system.
Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
Carefully reviewed medical records for accuracy and completion as required by insurance companies.
Translated medical jargon and short-hand data into correct terminology.
Transcribed and edited reports from eight radiologists using Meditech.
Improved customer satisfaction by finding creative solutions to problems.
Learned front desk registration and billing to support office needs.
Created agendas and communication materials for team meetings.
Supported radiology department by compiling paperwork and taking detailed meeting minutes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Improved operations by working with team members and customers to find workable solutions.
Recognized by management for providing exceptional customer service.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Earned reputation for good attendance and hard work.
I was promoted to Lead Transcriptionist and was responsible for scheduling of all transcriptionists to cover all shifts.
Education and Training
High School Diploma: , Expected in 05/1991 Jefferson High School - Shenandoah Junction, WV, GPA:
Certifications
Credentialed Epic Cadence/Prelude Trainer since 2015
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