I am interested in obtaining a full time position in which I can utilize my interpersonal skills, excellent time management, problem solving skills and increase productivity. Provide excellent customer support service. Driven and highly motivated person who is goal-oriented and bilingual English and Spanish. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Successful establishing working relationships with clients, community resources and other agency staff.
Skills
Multiple phone lines, MS word/Excel Outlook 10-key windows, Alpha numeric date entry, filing system, PowerPoint, use proper grammar punctuation, and spelling, I am a quick learner have an excellent background in Customer Service. Problem-solving skills.
Work History
09/2017 to 06/2018
Office SpecialistCentura Health – Erie, CO,
25-30 hours per week
Assisting during the holiday season in distributing holidays baskets and food to the underserved population in the Portland area
Responsible for coordinating events for food distribution and special events
Making sure that guidelines were being followed policy and protocols during events and food distribution
Assisting families in need with food, also helping them in filling out proper paper work and providing referrals for other resources like shelter and utilities services
I also will help with office work by answering phones and providing guidance to new clients ad well as scheduling new events and managing event calendar.
Responded to inquiries from callers seeking information.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
01/2018 to 09/2018
ReceptionistEnergy Transfer – Wheeler, TX,
25-35 hours per week
Assisting in checking in visitors and directing them to the proper location
Provide direction to students and volunteers who assist in the school program
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Kept reception area clean and neat to give visitors positive first impression.
Confirmed appointments, communicated with clients and updated client records.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Managed multiple tasks and met time-sensitive deadlines.
Provided clerical support to company employees by copying, faxing and filing documents.
Corresponded with clients through email, telephone or postal mail.
Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Managed multi-line phone system directing individuals to desired personnel and providing general information about operations.
Identify sources for, gather and analyze data relevant to processes
Define requirements for data and set standards of data collection
Develop and evaluate performance metrics to establish process success, including working with multiple stakeholders, often with competing/conflicting objectives, to ensure cohesive and reachable measures of success
Communicate verbally and in writing with project stakeholders
Answer Center phone and route calls to appropriate staff, being courteous, timely, and helpful at all times
Handle protected health information (PHI) in a manner consistent with the Health Insurance Portability and Accountability Act of 1996 (HIPAA)
11/2021 to 02/2022
Temp Human Services Specialist 1Department Of Human Services – City, STATE,
I was in the P-EBT program.
P-EBT is a program part of the responsive of Covid-19 pandemic and provides food benefits to families with children missing free or reduced price meals either from school or childcare being closed or having a SNAP case.
Some major responsibilities was to inform parents/guardians and offer the program.
I was able to manage Oregonians info and provide information.
I had the responsibility to issue benefits like activating/deactivating cards, make a change report any information that may not be accurate.
Described procedures, requirements and benefits to clients and interested parties.
Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
Prepared documents for review and completion by service applicants, supporting completion and responding to questions.
Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
Inputted information and obtained good case noting on client details to provide services requested.
Education
Expected in 06/2018 to to
Diploma: Reynolds High School - Troutdale, OR, GPA:
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