Office Specialist Resume Example Bryanlgh Medical Center

OFFICE SPECIALIST

Skills

Mail handling
Scheduling
Sorting and labeling
Strategic planning
Data entry
Sanitation standards
Time management
Customer service
Documentation

Budgeting
Cash management
Training
Medical records review
Research
Operational improvement
Team building
Database management
Administrative support

Professional Summary

Dedicated and compassionate OS2 with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Work History

Office Specialist, 02/2016 to Current
Bryanlgh Medical Center - Central City , NE

Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Kept reception area clean and neat to give visitors positive first impression.
Help assist patients to get the information that they need, updated logs and calendar and rosters for incoming staff.
Prepared packages for shipment, pickup and courier services for prompt delivery to patients and staff.
Provided clerical support to company employees by copying, faxing and filing documents.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Avatar and outlook, and Excel.
Received and routed business correspondence to correct departments and staff members.
Monitored usage of supplies and contacted vendors to place new orders for replenishment.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
Arranged meetings for appointments and coordinated resources for use by all attendees.
Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records for the SPOTS card.
Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
Interacted with patients and family members professionally by phone, email or in-person to provide information and directed to desired staff members.

Certified Nursing Assistant, 11/2014 to 12/2016
Sturdy Memorial Hospital - North Attleboro , MA

Assisted patients with mobility needs, including moving to and from beds, organizing wheel-chairs and preparing assistive devices.
Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Obtained client medical history, including medication information, symptoms and allergies.
Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Helped patients effectively manage routine bathing, grooming and other hygiene needs.
Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
Participated in fun activities, including conversation with patients each to boost mood, improve overall memory and provide light entertainment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Obtained biological specimens for ordered tests and prepared for laboratory transport.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
Oversaw and maintained patients' rooms, group living areas and nurse stations.
Transported patients between rooms and appointments or testing locations.
Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.

Mental Health Technician, 10/2013 to 10/2014
State Of Oklahoma - {"@Context":"Http://Schema.Org" , "@Type":"Jobposting"

Supervised care for several mental health patients in the Oregon State Hospital.
Charted on each patient daily.
Counseled and mentored clients on substance use and life choices.
Took and monitored vital signs, administered medications and managed patient behavior.
Ensured that clients and families were treated with respect and dignity.
Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Assessed clients upon admission and discharge to detox; took blood draws for labs.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Developed Functional Behavioral Assessments (FBAs) and Positive Behavioral Intervention Plans (PBIP).
Continually maintained and improved company's reputation and positive image in markets served.
Facilitated timely check-in by greeting visitors and establishing purpose of visits.
Coordinated with nursing staff to process and direct patients to appropriate departments
Ensured safety and well-being of patients and staff.
Partnered with team of registered nurses to achieve overall well-being of all patients.
Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan.
Evaluated patient care needs, prioritized treatment, and maintained patient privacy.
Provided patient education.
Implemented new floor assignments based on evaluation of staffing requirements.
Transported patients to and from different departments.
Assisted in resolving and satisfying client requests and internal operational issues.
Interpreted and communicated new or revised policies to staff.
Interviewed patients to obtain medical information, weight and height measurements and vital signs.
Established and maintained systems that safely met residents' needs.
Engaged patients with games, crafts, cooking, music, reading and other activities.

Education

High School Diploma : 06/2000Barbara Roberts - City

Resume Overview

School Attended

Barbara Roberts

Job Titles Held:

Office Specialist
Certified Nursing Assistant
Mental Health Technician

Degrees

High School Diploma : 06/2000

Office Specialist Resume Example

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