SEARCH

Office Specialist Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
OFFICE SPECIALIST
Skills
  • Mail handling
  • Scheduling
  • Sorting and labeling
  • Strategic planning
  • Data entry
  • Sanitation standards
  • Time management
  • Customer service
  • Documentation
  • Budgeting
  • Cash management
  • Training
  • Medical records review
  • Research
  • Operational improvement
  • Team building
  • Database management
  • Administrative support
Professional Summary

Dedicated and compassionate OS2 with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven ability to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

Work History
Office Specialist, 02/2016 to Current
Oregon State Hospital - Salem, Oregon
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Help assist patients to get the information that they need, updated logs and calendar and rosters for incoming staff.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to patients and staff.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Avatar and outlook, and Excel.
  • Received and routed business correspondence to correct departments and staff members.
  • Monitored usage of supplies and contacted vendors to place new orders for replenishment.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Coordinated travel arrangements for staff, such as setting appointments and securing transit and lodging accommodations.
  • Arranged meetings for appointments and coordinated resources for use by all attendees.
  • Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records for the SPOTS card.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Interacted with patients and family members professionally by phone, email or in-person to provide information and directed to desired staff members.
Certified Nursing Assistant, 11/2014 to 12/2016
Santa Rosa Medical Center - Pace, Florida
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheel-chairs and preparing assistive devices.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Cleaned and prepared rooms between patients, using aseptic technique to prevent infections and cross-contamination.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Participated in fun activities, including conversation with patients each to boost mood, improve overall memory and provide light entertainment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RNs informed of changes.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
Mental Health Technician, 10/2013 to 10/2014
Oregon State Hospital - Salem, Oregon
  • Supervised care for several mental health patients in the Oregon State Hospital.
  • Charted on each patient daily.
  • Counseled and mentored clients on substance use and life choices.
  • Took and monitored vital signs, administered medications and managed patient behavior.
  • Ensured that clients and families were treated with respect and dignity.
  • Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
  • Assessed clients upon admission and discharge to detox; took blood draws for labs.
  • Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
  • Developed Functional Behavioral Assessments (FBAs) and Positive Behavioral Intervention Plans (PBIP).
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Facilitated timely check-in by greeting visitors and establishing purpose of visits.
  • Coordinated with nursing staff to process and direct patients to appropriate departments
  • Ensured safety and well-being of patients and staff.
  • Partnered with team of registered nurses to achieve overall well-being of all patients.
  • Facilitated on-going assessment of patient and family needs and implementation of interdisciplinary team care plan.
  • Evaluated patient care needs, prioritized treatment, and maintained patient privacy.
  • Provided patient education.
  • Implemented new floor assignments based on evaluation of staffing requirements.
  • Transported patients to and from different departments.
  • Assisted in resolving and satisfying client requests and internal operational issues.
  • Interpreted and communicated new or revised policies to staff.
  • Interviewed patients to obtain medical information, weight and height measurements and vital signs.
  • Established and maintained systems that safely met residents' needs.
  • Engaged patients with games, crafts, cooking, music, reading and other activities.
Education
High School Diploma : 06/2000Barbara Roberts - Salem,or
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Oregon State Hospital
  • Santa Rosa Medical Center

School Attended

  • Barbara Roberts

Job Titles Held:

  • Office Specialist
  • Certified Nursing Assistant
  • Mental Health Technician

Degrees

  • High School Diploma : 06/2000

Similar Resumes

View All
Office-Specialist-resume-sample

Office Specialist

Drs. Heath Grote, DMD

Urbana, Illinois