office specialist resume example with 3 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations.

  • Analytical and Critical Thinking
  • Excellent communications skills
  • Admissions and Registrations
  • Administrative Support
  • Records Management Systems
  • Course Development and Scheduling
  • Electronic Records Systems
  • Technology Resource Integration
  • Verification and Eligibility
  • Customer Support Needs Assessment
  • Document Scanning
  • Advanced Excel Spreadsheet Functions
Office Specialist, 08/2022 to Current
City Of EdinburgEdinburg, TX,
  • Responded to student needs by having thorough knowledge and understanding of College and University policies and procedures. Assisted and directed student inquiries and responded to their concerns.
  • Coordinate student information system, conduct preregistration, completion, registration and Drop/Add.
  • Prepare student transcripts and documents for individual domestic, international and state licensure applications.
  • Respond to email and phone correspondence with students, staff, faculty, and community.
  • Maintain student and catalog archives on external hard drive.
  • Assist with designed semester schedule and room assignments in Banner.
  • Processed withdraws, transcript requests, National Student Clearinghouse, and no pay drops in Banner.
  • Maintain accurate student records according to compliance regulations.
  • Assist with graduation as requested by registrar.
  • Assist with enrollment verifications.
  • Assist with complete transcript evaluations for students transferring from other institutions.
  • Proficient in Microsoft Word, Excel and PowerPoint, Banner.
Office Assistant, 02/2020 to 11/2022
Adventist Health SystemGlen Burnie, MD,
  • Welcomed office patients warmly and alerted staff to arrivals of scheduled appointments
  • Answered multiline phones, directing phone calls, and taking messages
  • Scheduled patient appointments
  • Performed clerical support by handling range of routine and special requirements
  • Performed data entry of patient information
  • Verified insurance information and obtain pre-authorization if required
  • Collect co-pays, co-insurances, and any other payments due
  • Attention to detail and focus on accuracy
  • Proficient with Microsoft Word, Microsoft Excel, and email
  • Reviewed patient paperwork to ensure accuracy
  • Performed internal chart audits, billing audits, and other compliance programs
Case Manager II, 06/2020 to 06/2022
HcaHillsboro, OR,
  • Performed intensive case management services to low-income and homeless clients who qualify including goal setting, long-term care plan development, progress monitoring, money management, tenant education and referrals
  • Collaborate with clients on outcomes and goals set forth for Housing Stability Plan, reviewing and evaluating family progress ongoing basis and adjusts case plan as appropriate
  • Established eligibility for variety of financial and in-kind emergency assistance services
  • Performed data entry into HMIS, Salesforce databases, and YARDI
  • Maintain thorough and accurate progress notes, files, and correspondences in HMIS and Salesforce databases
  • Organize and maintain case files in timely fashion and in accordance with professional practice
  • Connect clients and their families with needed and available community resources
  • Performed all required documentation in timely manner, which may include client follow up, outcome evaluation, client contact sheets and evaluations
  • Identify and secure appropriate rental housing for client, when appropriate
  • Pre-screen and evaluate all prospective clients for acceptance and eligibility into homelessness prevention programs using judgment based on professional knowledge of requirements set forth by grant funding guidelines
  • Solid understanding of requirements of grants, contracts, and federal regulations
Master of Science : Human Services Administration , Expected in 12/2012 to University of Baltimore - Baltimore, MD
Bachelor of Science: Applied Psychology, Expected in 12/2007 to Coppin State University - Baltimore, MD

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Resume Overview

School Attended

  • University of Baltimore
  • Coppin State University

Job Titles Held:

  • Office Specialist
  • Office Assistant
  • Case Manager II


  • Master of Science
  • Bachelor of Science

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