Office Specialist 2 Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Accuracy-driven Office Specialist experienced serving clerical needs in ODOC settings with tireless focus on performance optimization and team needs. Positive and upbeat team player with comprehensive knowledge of clerical needs and file management. Excellent communication and prioritization skills.

  • Team collaboration
  • Professional and mature
  • Spreadsheet development
  • Observant
  • Investigative skills
  • Current LEDS user certified
  • High level of integrity
  • Reliability
  • First aid certified
  • Security procedures knowledge
  • Transcribing correspondence
  • Billing and invoicing
02/2020 to Current
Office Specialist 2 State Of Idaho Kellogg, ID,
  • Collaborate with college stakeholder and community partners to track interest, eligibility, and applications for multiple programs.
  • Schedule and manage call-outs, and college programs in the DOC400 system.
  • Complete TEDS and correspondence required to support the education team.
  • Enter purchase orders and journal entries when needed into the center 2 AFAMIS system.
  • Take meeting minutes and distribute to those in attendance and those invited to the meeting.
  • Coordinate and organize packet exchange programs with institution mail rooms and college partners.
  • Complete records requests around programming and education skills for letters of support and from other correctional systems.
  • Track supply needs in the unit and complete ordering as needed through the approved vendors and procurement processes.
  • Run LEDS for education personnel annually and as needed for new education non-employee service providers (NSPs).
  • Evaluate AIC conduct history to determine if they are eligible for various education programs.
02/2019 to 02/2020
Operation Policy Analyst 2 State Of Oregon Adel, OR,

· Identified and reviewed roadblocks to desired updates and developed possible resolutions.

· Created master spreadsheet to record procedures, denials and approvals, and find the problems in our previous system for getting ODOC ID cards issued.

· Provided excellent service and attention to customers when face-to-face or through phone conversations.

· Work as the lead staff wellness trainings throughout the state in our Mindfulness based wellness and resiliency (MBWR) program.

· Work with the volunteer services team to trouble shoot the ID card process for both contractors and volunteers. Generate at a glance flow charts of the updated process that now includes meeting Criminal Justice Information system (CJIS) requirements prior to giving ID cards.

05/2017 to 02/2019
Office Specialist 2 State Of Idaho Kingston, ID,
  • Provide valuable insight into the divide between security and health services professional such as the Health promotion Program contractors and out Behavioral Health Service staff.
  • Apply fact finding and work measurement to organizational systems with both health Promotion Programs and Policy and Business Services.
  • Organize and participant in brainstorming with policy and Business Services team on various projects, and maintain record of the results of the session.
  • Manage and maintain JJIS/JJPS access and system.
  • Generate a tracking system that allows staff to be accountable for the work assigned and its timely completion in PBS unit.
  • Assist in planning and delivering our MBWR program for our department staff.
  • Generate memos and templates in Microsoft word.
  • Track legislative action for the correctional services division.
09/2014 to 05/2017
Correctional Officer Department Of The Interior Gatlinburg, TN,

· Detected potential threats and quickly defused conflicts.

· Completed Incident command system (ICS) protocols during emergency situations.

· Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.

· Employed de-escalation techniques, verbal commands and implemented defensive tactics and physical restraints to maintain safety and security to address unruly AICs in a maximum-security prison.

· Maintained daily logs of shift activity.

· Supported management with maintaining and explaining policies, rules and regulations to the AIC population as well as assisted in training new staff.

· Operate Microsoft outlook daily and complete data entry regarding reports.

· Periodically inspect the facilities, checking cells and other areas of the institution for unsanitary conditions, contraband, fire hazards, and any evidence of rule infractions.

· Routinely inspect locks, window bars, grilles, doors, and gates for signs of tampering.

· Inspect mail and visitors for prohibited items.

· Assist Oregon State Police during investigations and maintain crime scene documentation.

Education and Training
Expected in 06/2019
Mindfulness Instructor: Mindfulness
Engaged Mindfulness Institute - Deerfield, MA,
Expected in
Chemeketa Community College - Salem, OR

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Resume Overview

School Attended
  • Engaged Mindfulness Institute
  • Chemeketa Community College
Job Titles Held:
  • Office Specialist 2
  • Operation Policy Analyst 2
  • Office Specialist 2
  • Correctional Officer
  • Mindfulness Instructor
  • Some College (No Degree)

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