Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring payments.
Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues and minimized total number of delinquent accounts
Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
Collected $2000 in aged credit card debt within one week.
Contacted debtors through email, telephone and mail contact to begin collections process.
Premise Health - Certified Personal Trainer Atlanta, GA, 02/2014 - 08/2015
Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
Maintained files detailing personal fitness regimens, records and contracts to keep client information current and compliant with HIPAA regulations.
Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Improved membership enrollment by utilizing sales and marketing methods.
Meticulously monitored clients and enforced policies for health and safety.
YMCA - Front Desk Receptionist City, STATE, 09/2012 - 09/2013
Received more than 20 incoming calls per day, managed requests and resolved issues.
Greeted guests and verified membership to manage smooth intake processes.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Managed customer complaints and rectified issues to complete satisfaction.
Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
University Of Vermont - Fitness Center Supervisor City, STATE, 09/2010 - 05/2012
Utilized decision-making skills to quickly and effectively find solutions to customer issues.
Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
Encouraged all employees to voice concerns and share opinions to promote a positive and efficient working environment.
Tracked department expenses and revenue to meet budget requirements.
Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.
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