Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

FILL AS NEEDED

Skills
  • Reporting requirements
  • Microsoft Office (word, excel, powerpoint)
  • Fine collection
  • Data entry
  • First Aid, CPR and AED certified
  • Customer service
  • Conflict resolution
Education and Training
University of Vermont Burlington, VT, Expected in 05/2012 Bachelor of Arts : Psychology - GPA :
  • Minor in Theater
ACE Personal Trainer Online, Expected in : - GPA :
Experience
Shakopee Mdewakanton Sioux Community - Production Assistant and Covid Compliance Officer
Minneapolis, MN, 06/2012 - 08/2021
  • Established strict culture of safety, which improved overall employee performance.
  • Facilitated adherence to all safety and regulatory objectives.
  • Maintained and revised policy procedures for general operation of compliance program.
  • Carefully maintained and circulated filing documents and records to department heads.
  • Enforced regulations by reviewing federal and state laws to confirm covid compliance.
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Answered approximately 40-60 phone calls daily and pleasantly welcomed visitors to office.
  • Handled requests-for-information, delegating tasks to appropriate employees to optimize customer service.
Planet Fitness - VIP Host
Jackson, MI, 10/2016 - 03/2020
  • Greeted guests and gathered information to enhance guests' experience by recommending specials to increase profits.
  • Answered phone inquiries to schedule and confirm reservations and respond to service questions.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Supported management by resolving customer service related issues to maintain guest satisfaction.
  • Handled guest complaints and promoted positive experiences for all customers by maintaining pleasant attitude in all situations.
  • Managed daily card and cash transactions by maintaining payment records and investigating irregularities.
Dealer Policy - Student Loan Debt Relief Agent
Pittsburgh, PA, 01/2016 - 08/2016
  • Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
  • Processed payments over phone and set up recurring payments.
  • Interviewed customers to determine reasons for delinquency, source of income and next pay date to build solutions for financial issues and minimized total number of delinquent accounts
  • Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance.
  • Collected $2000 in aged credit card debt within one week.
  • Contacted debtors through email, telephone and mail contact to begin collections process.
Premise Health - Certified Personal Trainer
Atlanta, GA, 02/2014 - 08/2015
  • Led, instructed and motivated individuals during cardiovascular exercise, strength training and stretching activities.
  • Maintained files detailing personal fitness regimens, records and contracts to keep client information current and compliant with HIPAA regulations.
  • Developed orthopedic exercise rehabilitation plans to help clients safely transition to pre-injury fitness programs and reduce re-injury.
  • Offered clients educational information and materials to help with preventive care, nutrition, body mechanics, fitness, stress management and ergonomics.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Improved membership enrollment by utilizing sales and marketing methods.
  • Meticulously monitored clients and enforced policies for health and safety.
YMCA - Front Desk Receptionist
City, STATE, 09/2012 - 09/2013
  • Received more than 20 incoming calls per day, managed requests and resolved issues.
  • Greeted guests and verified membership to manage smooth intake processes.
  • Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health and sanitation processes throughout areas and enforced rules to promote security and safety.
University Of Vermont - Fitness Center Supervisor
City, STATE, 09/2010 - 05/2012
  • Utilized decision-making skills to quickly and effectively find solutions to customer issues.
  • Implemented clear goals for each employee and tracked his or her progress carefully, providing support and assistance whenever it was needed.
  • Encouraged all employees to voice concerns and share opinions to promote a positive and efficient working environment.
  • Tracked department expenses and revenue to meet budget requirements.
  • Responded promptly to emergencies to assess situations, administer first aid and coordinate further additional personnel.

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Resume Overview

School Attended

  • University of Vermont
  • ACE Personal Trainer

Job Titles Held:

  • Production Assistant and Covid Compliance Officer
  • VIP Host
  • Student Loan Debt Relief Agent
  • Certified Personal Trainer
  • Front Desk Receptionist
  • Fitness Center Supervisor

Degrees

  • Bachelor of Arts

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