Office Nurse/ Triage Phone Nurse Resume Example Mt. Vernon Family Practice

OFFICE NURSE/ TRIAGE PHONE NURSE

Skills

Office or Clinical Nursing Experience
Phone/Triage Nursing Experience
Long Term Care Nursing Experience
Large Rural Mennonite Population Nursing Experience
Hospice Nursing Experience

Med-Surg Floor Nursing Experience
Home Health Nursing Experience
Medical Coding and Insurance Prior Authorization Experience
Strong Verbal Communicator

Education and Training

05/2005

Associate Degree in Nursing - Nursing

Wabash Valley CollegeMount Carmel, IL

Summary

Experienced nursing professional bringing demonstrated clinical expertise, leadership skills and technical knowledge. Proficient in updating charts, monitoring medications and working with multidisciplinary teams to optimize patient care. Quality-driven and efficient with strong interpersonal abilities.

Experience

Office Nurse/ Triage Phone NurseMt. Vernon Family Practice | Mt. Vernon, IL10/2018 - 07/2020

Primary Care Nursing. Roomed patients, took vital signs, maintained and adjusted computer charts as needed to ensure correct medications, doses, medical and surgical histories.
Input of vital signs, signs and symptoms.
Took verbal and written orders from physician and implemented them.
Obtained prior authorizations for tests and procedures and arranged patient appointments for follow up visits and testing/ procedure appointments.
Returned phone calls to patients with test results and gave patient education and desired outcomes of test results from physician.
Took office phone calls, obtained vital signs and symptoms over the phone, relayed the information to the physician and called patients back with responses.
Sent medication orders and refills to pharmacies.
Obtained state website refill notices for narcotic and controlled substance refills, relayed this to physician.
Assisted with and performed vaccinations, injections, medications and routine office testing of strep, flu and dip stick urine tests.
DOT physicals and filling out required paperwork for numerous patient-requested physician orders.
Used all routine office equipment such as computers, fax machines, copiers, multi line phone systems, etc.
I also assisted in cleaning the office weekly and daily restocking items used and sterilizing equipment needed for repeated use.

Staff Registered NurseCrossroads Hospital | Mt. Vernon, IL05/2017 - 08/2018

Reviewed physician orders and implemented therapies, treatments, and medications.
Collaborated with interdisciplinary healthcare professionals to create, implement and adapt individualized plans of care.
Facilitated strategic goals aimed at increasing satisfaction and improving outcomes through compassionate, precise, and high-quality care throughout healthcare system.
Explained treatment procedures, medication risks, special diets and physician instructions to patients.
Administered medications, tracked dosages and documented patient conditions.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Monitored and recorded patient condition, vital signs, recovery progress and medication side effects.
Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Promoted healthy lifestyle choices to reduce re-emergence of painful or dangerous symptoms.
Instructed patients, families and caregivers on diagnoses, chronic disease management and medication self-management.
Educated patients and families on treatment strategies and at-home care.
Answered patient questions and provided take-home materials for further information.

Long Term Care RNCarmi Manor | Carmi, IL11/2016 - 04/2017

Developed and implemented patient management plans and helped provision continuity of care.
Managed medication passes and treatment schedules to verify proper administration.
Collaborated across departments to meet residents' long-term care needs.
Conducted patient assessments and diagnostic tests to provide physician with important patient health information.
Administered oral, IV and intra-muscular medications and monitored patient reactions.
Monitored diet, physical activity, behaviors and other patient factors to assess conditions and adjust treatment plans.
Maintained adequate unit supplies to meet expected patient demands.
Communicated with primary care physicians or emergency care providers to relay patient needs.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Counseled caregivers and families on end-of-life planning and educated on patient care options.
Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
Treated patients using pharmacological and non-pharmacological treatment modalities to address various disorders, diseases and injuries.
Addressed unit staff concerns, including staffing ratios, resource management, allocation of responsibilities and optimized workload management.
Used facility EMR system to update patient records, transmit prescriptions and transfer files.
Delivered quality patient care from admission to discharge through direct supervision of all nursing and ancillary staff.
Helped patients and families feel comfortable during challenging and stressful situations, promoting recovery and reducing compliance issues.
Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
Responded promptly to changes in conditions and emergency situations to deliver expert care in line with good practices and patients' wishes.

Resume Overview

Companies Worked For:

Mt. Vernon Family Practice
Crossroads Hospital
Carmi Manor

School Attended

Wabash Valley College

Job Titles Held:

Office Nurse/ Triage Phone Nurse
Staff Registered Nurse
Long Term Care RN

Degrees

Associate Degree in Nursing - Nursing

Office Nurse/ Triage Phone Nurse Resume Example

Resume Score: 80%

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