Goal-directed, results-oriented professional with a strong client oriented background. I am a skilled communicator whom is persuasive and adaptable. I am self -motivated with high energy, initiative, and focus. I have keen insight into the needs and views of others and I am able to listen and identify issues or problem areas and form innovative solutions.
Office Manger November 2010Company Name － City, State
Manage two units with a total of sixteen employees and two supervisors in entering accident statistical data into a central database for which accident statistic is compiled for the State of Maryland's use for road improvement projects through out the State.
Enter statistical data into a centralized data base for use by the State of Maryland.
Review Technical reports for accuracy and compliance for state regulations.
Monitor and administer review for the semi-annual performance evaluation process.
Review request and submit evidence for any disciplinary actions that needed to be taken towards any employee.
Monitor work flow of each unit, review production to ensure standards.
Create, update and maintain the unit SOP's for seamless use by all employees.
Make employee selections for positions within the Central Records Division.
Help to develop and maintain access and excel database for use by the unit.
Participate in a panel discussion on the best way to improve the database management system which is used by the Maryland State Police.
Make sure that request for accident information has been properly processed and sent to the perspective requestor.
Connection Center Associate April 2009Company Name － City, State
Help customers on the sales floor in the Electronic Department with the best options for their electronic needs.
To assist in the purchase of items by way of an electronic cash register.
To manually and physically inventory all items brought to the sales floor.
To provide excellent customer service to each and every customer in the Wal-Mart store.
Set up all phone contracts for three major cell phone companies, Sprint, AT&T and Verizon.
Insure that all telecommunication devices are working before the customer leaves the store, whether that is phones, contracted mobile hotspots or contracted portable internet devices.
Troubleshoot any phone issues the customer have when the come into the store for help.
Contact and speak with the contract providers when the need arises because of issues that the customer might have with upgrading or credit checks.
Administrative Assistant III April 2006 to August 2009Company Name － City, State
Interviewed person's from an eligible list of perspective drivers for hire's for areas throughout Maryland and for taxicab drivers for Baltimore City, Hagerstown and Cumberland.
Daily distributing of sensitive materials to files as well as approving or denying applications on the bases of the sensitive information.
Prepare detailed summaries to support conclusions based on COMAR, and The Annotated Code of Maryland to present evidence in legal proceedings for the PSC when drivers have been denied the right of a license because of criminal or driving record.
Managed a five man inspection team so that perform inspections on passenger carrier vehicles in the State of Maryland.
Qualified to inspect 15 passenger and below vehicles.
Composed letters to be sent to the MVA for suspension of vehicle registrations on individual companies that do not adhere to PSC authority on passenger carrier approval for the State.
Composed letters to be sent to individual carriers on dates and times of inspections to be done.
Customer Service Representative September 2005 to April 2006Company Name － City, State
Receive inbound calls to assist the Verizon Wireless customers.
Help with resolving all issue that a customer might have.
Practice first call resolution.
Responsible for insuring that the customer has had a first class customer service experience when calling Verizon Wireless.
Responsible for going over invoice statements to make sure that a customer has not been over charged on their bill or when they are not on the right price plan.
Have been empowered to give credits to customer when they are justifiable and to rework bills when there is a need.
Troubleshoot any phone issues that customer had.
Have been totally empowered to be the customer advocate for my company.
Bachelor of Science : Business Management and Entrepreneurship , 2012University of Baltimore － City, State
Associate of Science : Culinary and Hotel Restaurant Management, 2009Anne Arundel Community College － City, State
Contracts, Excellent customer service Skills, Database Management, Inventory management and Work Flow Analysis
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University of Baltimore
Anne Arundel Community College
Job Titles Held:
Connection Center Associate
Administrative Assistant III
Customer Service Representative
Bachelor of Science : Business Management and Entrepreneurship , 2012 Associate of Science : Culinary and Hotel Restaurant Management , 2009
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