Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

I, myself, am a highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I have highly enthusiastic customer service professional with 2 years client interface experience. I'm also very detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I'm flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. I am very enthusiastic with customer service/telesales representative with in-depth knowledge of sales, account management and training. I have much energy at any time of day, confident professional with an infectious enthusiasm for technology. I'm also an experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.

  • Client relations specialist
  • Conflict resolution techniques
  • Team management
  • Meticulous attention to detail
  • Focused on customer satisfaction
  • Management of remote employees
  • Skilled multi-tasker
  • Training and development
  • Scheduling
  • Deadline-oriented
  • Strong organizational skills
  • Active listening skills
  • Sharp Problem Solver
  • Energetic Work attitude
  • Top Sales Performer
  • Telephone Inquiries Specialist
  • Customer Service Expert
  • Telecommunication Skills
  • Adaptive Team Player
  • Opening/Closing Procedures
  • Critical Thinking
  • Multi-Tasking Management
  • Negotiation Service
  • Orientation Administration and Management.
06/2014 to Current
Office Manager Project Manager Agreeya Solutions Topeka, KS,
  • Administrative Assistant-Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
  • Quality Communication-Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
  • Customer Service-Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
  • Sales Consistently generated additional revenue through skilled sales techniques.
  • Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
  • Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
  • Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and orders.
  • Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
  • Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
06/2014 to Current
Project Manager Marriott International Westlake, TX,
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
  • Organized weekly sales reports for the sales department to track product success.
  • Trained 13 new employees quarterly.
  • Created new processes and systems for increasing customer service satisfaction.
  • Earned "Top Seller" for two consecutive quarters in 2014-2015.
  • Achieved high sales percentage with consultative, value-focused customer service approach.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Ranked as most effective department sales representative in the local region out of 25 representatives.
  • Increased territory sales by surpassing monthly goal of $20,000.
2014 to 05/2014
Waitress Lowell General Hospital Haverhill, MA,
  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Promptly served all food courses and alcoholic beverages to guests.
03/2013 to 2014
Cashier Walgreens Corporation City, STATE,
  • Prevented store losses using awareness, attention to detail and integrity.
  • Created new processes and systems for increasing customer service satisfaction.
  • Excelled in exceeding daily credit card application goals.
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Computed accurate sales prices for purchase transactions.
  • Worked as a team member performing cashier duties, product assistance and cleaning.
Expected in 2017
Bachelor of Science: Business Communications
DeVry University - Miramar, Florida
Business Communications Coursework in Business, Marketing and Communications, Coursework in Business Administration and Organizational Development.
  • Professional and friendly
  • Careful and active listener
  • Strong public speaker
  • Multi-tasking
  • Administrative Assistant Approach
  • Attention to Detail
  • Customer Communications
  • Sales
  • Organizational Development
  • Management

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