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I, myself, am a highly organized and independent; able to effectively coordinate tasks to accomplish projects with timeliness and creativity. I have highly enthusiastic customer service professional with 2 years client interface experience. I'm also very detail-oriented, and conscientious self-starter, able to strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I'm flexible and analytical with a keen eye for details; skilled at synthesizing and editing information to achieve overall objectives. I am very enthusiastic with customer service/telesales representative with in-depth knowledge of sales, account management and training. I have much energy at any time of day, confident professional with an infectious enthusiasm for technology. I'm also an experienced supervisor and trainer; able to explain information clearly, recognize excellence in individuals, and inspire team members to achieve their potential while working toward common goals.
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- Administrative Assistant-Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Quality Communication-Interacted with 50+ affiliate stations in US and Puerto Rico, ensuring reliable and high-speed delivery to residential and small-business customers.
- Customer Service-Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
- Sales Consistently generated additional revenue through skilled sales techniques.
- Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
- Market Research Interviewed clients via market research surveys to identify product issues and customer needs.
- Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
- Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
- Database Maintenance Assisted in the managing of the company database and verified, edited and modified members' information.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Organized weekly sales reports for the sales department to track product success.
- Trained 13 new employees quarterly.
- Created new processes and systems for increasing customer service satisfaction.
- Earned "Top Seller" for two consecutive quarters in 2014-2015.
- Achieved high sales percentage with consultative, value-focused customer service approach.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Ranked as most effective department sales representative in the local region out of 25 representatives.
- Increased territory sales by surpassing monthly goal of $20,000.
- Assisted guests with making menu choices in an informative and helpful fashion.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
- Promptly served all food courses and alcoholic beverages to guests.
- Prevented store losses using awareness, attention to detail and integrity.
- Created new processes and systems for increasing customer service satisfaction.
- Excelled in exceeding daily credit card application goals.
- Cross-trained and provided back-up for other customer service representatives when needed.
- Computed accurate sales prices for purchase transactions.
- Worked as a team member performing cashier duties, product assistance and cleaning.
DeVry University - Miramar, Florida
Business Communications Coursework in Business, Marketing and Communications, Coursework in Business Administration and Organizational Development.
- Professional and friendly
- Careful and active listener
- Strong public speaker
- Multi-tasking
- Administrative Assistant Approach
- Attention to Detail
- Customer Communications
- Sales
- Organizational Development
- Management
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School Attended
- DeVry University
Job Titles Held:
- Office Manager Project Manager
- Project Manager
- Waitress
- Cashier
Degrees
- Bachelor of Science
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