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I am a dynamic Office Manager with 14 years of experience in supporting day-to-day operational functions to provide smooth-running business. I am a highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. I perform crucial assistance to office staff and customers with eagerness and attentiveness. I am professional and well-rounded with excellent clerical and team support skills. I am also successful at satisfying customer needs while tackling daily office priorities. I work hard for our patients and work as a team player where all can achieve the goals of helping people with their quality of life.
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- Handle all the account payables & receivables for the office, including any bills for the office and all insurance claims for services rendered.
- Verify each patient's insurance prior to appointment and treatment.
- Handle authorizations that are required by insurance in order to perform the services we are requesting.
- Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls to appropriate individual.
- File quarterly taxes for the business, make monthly tax payments and complete the office payroll semi-monthly.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevate customer satisfaction ratings by resolving client and case issues effectively.
- Reduce financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Schedule appointments for our patients whether their initial or their surgical procedures.
- Handle all the account payables & receivables for the office, including any bills for the office and all insurance claims for services rendered.
- Verify each patient's insurance prior to appointment and treatment.
- Handle authorizations that are required by insurance in order to perform the services we are requesting.
- Oversee day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls to appropriate individual.
- File quarterly taxes for the business, make monthly tax payments and complete the office payroll semi-monthly.
- Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
- Elevate customer satisfaction ratings by resolving client and case issues effectively.
- Reduce financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.
- Schedule appointments for our patients whether their initial or their surgical procedures.
- Called on insurance for each patient for their procedures and/or appointments.
- Completed each treatment plan and collected money for each appointment.
- Answered phone call and scheduled patients as needed.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
- Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
- Laid out dental instruments and equipment before procedures.
- Educated patients on treatment procedures and post-procedure home care.
- Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
- Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
- Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
- Stocked and prepared exam and treatment rooms by setting up required instruments, tools, supplies and equipment.
- Sterilized tools, exam chair, trays and surfaces for clean and safe dental office.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
University of Nebraska - Lincoln, NE,
While attending college at the University of Nebraska- Lincoln, I took courses in addition to my degree for pre-dental and pre-pharmacy pre-requisites.
- Had a 3.9 GPA
- Dean's List Honoree - All 4 years of college
- Summa cum laude graduate in Psychology
David City St. Thomas Aquinas High School - David City, NE,
- 4.0 GPA
- Salutatorian for the Class of 2004
References upon request.
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School Attended
- University of Nebraska
- David City St. Thomas Aquinas High School
Job Titles Held:
- Office Manager/Treatment & Insurance Coordinator
- Office Manager/Treatment & Insurance Coordinator
- Dental Assistant/Insurance & Treatment Coordinator
Degrees
- Bachelor of Arts
- High School Diploma
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