office manager tms coordinator resume example with 18+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -

Experienced and reliable Accounting Technician within FEMA's Finance Center and previously Office Manager and administration professional with nearly 20 years of experience in overseeing a wide variety of essential functions in a busy medical office. Analytical in optimizing productivity, efficiency and customer service quality. Highly organized with strengths in prioritizing tasks and managing deadlines.

  • Reliable and Trustworthy
  • Financial Management
  • Budgeting analysis and payroll
  • Policy and procedure implementation and modification
  • Contract negotiations
  • Team leadership
  • Meets deadlines effectively
  • Excellent multi tasking ability
  • Workflow planning
  • Highly organized
  • Clear oral/written communications
  • Friendly nature
05/2021 to 11/2021
Travel Specialist, Finance Center Tutera Senior Living Marion, IL,
  • Research IBA credit application submissions.
  • Process IBA credit applications by verifying government employment status through FEMA's deployment tracking system, confirming correct supporting documents are attached that are required to obtain a government issued travel card and examine cash and credit limits ensuring agreement with government travel card specifications.
  • Routinely requesting information regarding travel card applications and relaying application status to correct cadre LOPC's.
  • Run weekly bulk online maintenance reports within the commercial banking institution system to correct cash and credit limits that are not accurate FEMA specific travel necessity limits.
  • Partnered with peer sections and leadership to identify training needs and develop systems to monitor mandatory training standards specific to travel cardholder's compliance.
  • Obtained, downloaded and transferred scanned training certifications into government secured databases to maintain consistent, accurate employee records specific to travel card policy and compliance.
  • Automated office operations to manage client correspondence, record tracking and data communications.
08/2008 to 05/2021
Office Manager/TMS Coordinator Wipfli Llp Minneapolis, MN,
  • Manage and supervise billing, collection and reporting functions for a medical office generating over $750,000 annually.
  • Utilize accounting systems with an office budget of up to $90,000 to accomplish basic accounting concepts, including payroll, tax liabilities, inventory, vendor services and maintenance, accounts payable and company contracts.
  • Accurately manage and review accounting documentation in QuickBooks while maintaining operations cost and billing processes.
  • Supervise a medical office with up to 3 employees and 5 clinicians, consistently cultivating productive and positive work atmosphere.
  • Implemented, sustained and improved more than 3 major office system conversions in nearly 20 years of employment.
  • Daily collaborations with the Medical Director to effectively administer and improve office operations and boost productivity.
  • Provided guidance and assistance to the Medical Director regarding contract negotiations and implementation. Provided financial documents and performance reports for contracting clinicians.
  • Managed travel and training expense reimbursements for all clinical staff.
  • Maintain precise, current physician credentialing, license renewal and reappointment's.
  • Proactive in identifying and administering current medical policy and procedure, privacy laws and COVID compliance.
  • Train and mentor administrative staff members in secure company policies, daily task execution and efficient time management to provide accurate and compliant results.
  • Ensure successful maintenance and operation of multiple office systems and electronic health records.
  • Report quarterly attestations to government agency regarding successful electronic health record and quality care improvement measures, resulting in consistent annual incentive awards.
  • Coordinate and maintain multiple clinicians complex schedules as well as yearly calendars.
  • Elevate patient satisfaction by resolving inquiries, scheduling appointments and addressing billing questions.
  • Maintain impeccable office organization to support efficiency, professionalism and performance objectives.
  • Assist the Medical Director in executing cortical mapping with Transcranial Magnetic Stimulation.
  • Acquire appropriate insurance authorization vouchers to efficiently file claims for reimbursement of Transcranial Magnetic Stimulation services.
  • Build and maintain an office website, practice brochure and social media ad campaign.
12/2004 to 08/2008
Insurance Billing Manager Blue Ridge Counseling Center, PLC City, STATE,
  • Conducted insurance verification and pre-authorization, coded evaluation and management visits and managed patient charts.
  • Transitioned all insurance billing software to an electronic billing system to improve timely claims submissions and reimbursements.
  • Liaised with patients, addressed inquiries and resolved billing issues.
  • Tracked and reconciled insurance payments with accounts. Followed through to resolve any discrepancies or under payments through multistep processes.
  • Kept close attention to any changes to insurance policies and claims submission updates to prevent lag in processing claims.
06/2002 to 12/2004
Administrative Assistant Blue Ridge Counseling Center, PLC City, STATE,
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Entered patient insurance, demographic and health information into medical software and confirmed records.
  • Answered and directed more than 100 incoming and outgoing calls using multi-line telephone system daily.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and records filing.
  • Scheduled and confirmed appointments.
  • Prepared, compiled and filed documents as well as outside correspondence in patient charts.
  • Drafted professional office correspondence related to patient follow up and medical record requests.
02/2021 to 03/2021
Vaccine Clinic Data Registry Valley Health Systems City, STATE,
  • Held a volunteer position as COVID vaccine clinic data entry specialist and accurately entered specific patient COVID vaccination information into Valley Health Systems COVID vaccination clinic registry.
  • Worked with 100+ team members to ensure a smooth, pleasant and complete vaccination experience with over 65,000 Virginians expected to be vaccinated.
Education and Training
Expected in 12/2000 to to
Associate of Applied Science: Business Administration And Management
Lord Fairfax Community College - Middletown, VA

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Resume Overview

School Attended

  • Lord Fairfax Community College

Job Titles Held:

  • Travel Specialist, Finance Center
  • Office Manager/TMS Coordinator
  • Insurance Billing Manager
  • Administrative Assistant
  • Vaccine Clinic Data Registry


  • Associate of Applied Science

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