Highly enthusiastic and detail oriented manager and professional with 18 years experience looking for an opportunity with the possibility of career advancement that would enable me to utilize my strong skills focusing on profitability, customer service, developing people and driving results.
Have had multiple successes throughout my career with respect to sales achievement, P & L control, team development, customer service awards, operational achievements and district and regional recognition.
I work daily with the partners to ensure that there is a maintained detailed administrative and procedural processes to improve accuracy and efficiency. I oversee ensuring that all data, records and reports are computed, recorded, and proofread.From a staffing standpoint I ensure that team member responsibilities are defined and understood and follow up accordingly. I identify and drive creative solutions for problems, and work with the partners to plan, coordinate and control daily operations of the organization and provided strategic direction on prioritization, integration and resource application to avoid roadblocks maintain productivity.
Managed the day-to-day tactical and long-term strategic activities within the business. Leveraged knowledge of customers, market trends and principal to successfully market the product in a way that would help drive traffic and recapture the business share that had been previously lost to the location. Drafted business plans, budgets and quarterly and semi-annual business reviews. Developed, implemented and monitored programs to maximize customer satisfaction and managed the team to ensure service quality was maintained and that all customer questions, issues and concerns were addressed in an expedient manner. Offered feedback to executive-level management on the effectiveness of strategies and iniatives.Opened a new store location and recruited and oversaw the training of a new staff.
Managed the day-to-day activities of the business, including overseeing an additional store with high shortage and operationally deficiencies.
Drove the second highest volume business in the market and maintained strong expense control.Ensured Customer Service standards in both locations through high level leadership and training programs. Reduced and controlled expenses by improving system processes and resource allocation.Coached and mentored 150 staff members by offering constructive feedback and taking interest in their long-term career growth.Maximized company revenue by focusing on customer service and high level accountability. Worked diligently to develop and prepare my assistant managers to be prepared to become store managers.
Opened a new store location and assisted in recruiting and training new staff. Trained staff to deliver outstanding customer service.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts .Trained all new managers on store procedures and policies. Analyzed marketing information and translated it into strategic plans.Worked closely with the district manager as well as many members of the Headquarters leadership to formulate and build the store brand.Ensured all new store openings in multiple city markets were successful, including hiring, training and operational excellence.
Optimized the overall customer experience through maintaining strong operational controls, instock management, and overall team training.
Mentored, coached and trained 50-75 team members.Identified inefficiencies and made recommendations for process improvements.
Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Completed weekly schedules according to payroll policies.Trained all new managers on store procedures and policies.
Managed the day-to-day tactical and long-term strategic activities within the business.Addressed customer inquiries and resolved complaints.
Design and implemented customer satisfaction metrics.Determined staff promotions and demotions, and terminated employees when necessary.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.Addressed and corrected sales staff communication issues in a tactful and effective manner.Drove highest volume increases and top customer service scores in the market for 2 consecutive years. Provided store-to-store support within the district to help build strong operations and merchandising levels to ensure a successful, total district team performance
Managed the day-to-day tactical and long-term strategic activities within the business.Capitalized on industry changes to maximize company revenue.Highlighted the difference between competitive brands and managed brands through innovative merchandising campaigns.
Leveraged knowledge of customers, market trends and principal to successfully drive sales increases, expense control and drive traffic.
Opened a new store location and assisted in recruiting and training new staff of more than 400 people.Addressed customer inquiries and resolved complaints.Delivered excellent customer service by greeting and assisting each customer.Reorganized the sales floor to meet company demands.
Determined staff promotions and demotions, and terminated employees when necessary. Served as district audit leader, which required traveling to stores throughout the district and region to conduct store operational audits, then assisted the store leadership in developing succinct plans to improve performance.Completed a series of training sessions to advance from Assistant Manager to Store Manager. Trained all new managers on store procedures and policies.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Organized community volunteer projects. Served to train and develop new leaders for the East Coast for new market store openings.
Daily store management, budget control, competitive, excellent customer service, hiring, inventory, leadership and training,marketing,merchandising, payroll, policies, processes, recruiting, selling, sales, strategic planning
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