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Office Manager/School Operations Resume Example

Resume Score: 90%

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OFFICE MANAGER/SCHOOL OPERATIONS
Summary

Human Resources professional who effectively manages project tasks requiring interaction with multiple departments. Resolves employee issues in a professional manner. Areas of expertise include conflict management and employee training. Resourceful and accomplished Office Manager with extensive office operations and personnel organization expertise.

Highlights
  • Strong communication skills
  • Effective time management
  • Excellent managerial techniques
  • Accounting operations professional

  • Employee relations
  • Personnel records maintenance
  • People-oriented
  • Employee handbook development
Accomplishments
  • Revamped the orientation process for all new hires, which was implemented company-wide.
  • Reduced office expenses by finding smarter solutions for vendors, suppliers and services.
  • Developed departmental handbooks that presented criteria on how to navigate various departments.
  • Improved Purchasing department efficiency by 80% through implementation of strategic workflow and process improvements.
  • Planned all meetings and travel for CEO.
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.
  • Liaised with HR department to establish employee benefits, training, payroll and termination procedures.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
Experience
Office Manager/School Operations04/2014 to 11/2015
VCC Management, LLCAustin, TX
  • Researched and resolved collections and billing disputes with tact and efficiency.
  • Explained human resources policies and procedures to all employees.
  • Helped training and development staff with all aspects of training coordination.
  • Resolved personnel issues regarding human resources matters needing clarification, submissions and corrections.
  • Advised managers on organizational policy matters and recommend needed changes.
  • Conducted benefits administration for 50+ employees.
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules.
  • Served as a liaison between company president and clients regarding client accounts and new business.
  • Oversaw the development and launch of Inventory Management system.
  • Trained 15 new employees for Inventory Control and Front Desk.
  • Boosted company efficiency through technology upgrades and process improvements such as introducing automated purchasing process for all inventory.
  • Reported directly to Owner/CEO.
Lead Accounting Specialist10/2006 to 10/2009
The Parking NetworkAustin, TX
  • Established procedures for custody and control of assets, records, loan collateral and securities to ensure safekeeping.
  • Prepared accurate financial and regulatory reports required by laws, regulations or boards of directors.
  • Reconciled bank statements to clients' books and prepared financial statements from client documents.
  • Prepared accurate financial statements at end of month, quarter, and year.
Office Manager08/2005 to 08/2006
Stoneworks, LLCDripping Springs, TX
  • Liaised with vendors to order and maintain inventory of office supplies.
  • Scheduled and confirmed appointments for entire management team.
  • Assisted in all areas of administrative work including data entry, receptionist duties, file organization, research and development.
  • Communicated with clients regarding installs to ensure complete satisfaction of work was achieved.
Call Center Represenative12/2003 to 04/2005
Great American Business ProductsHouston, TX
  • Cross-trained and provided back-up for other customer service representatives when needed.
  • Managed wide variety of customer service and administration tasks to resolve customer issues quickly and efficiency.
  • Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
  • Described product to customers and accurately explained details and care of merchandise.
Lead Loan Processor Assistant01/2003 to 12/2003
Olympic Funding Mortgage CompanyTomball, TX
  • Performed administrative tasks such as answering multiple phone lines, scheduling appointments for 20 loan officers.
  • Collected required information for between 20 to 50 clients for the lead Loan Processor.
  • Maintained vendor and client relationships to continue excellent customer service.
Service Manager/Bookkeeper01/1996 to 06/2002
H.E.B. Grocery StoreHouston, TX
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
  • Prevented store losses using awareness, attention to detail and integrity.
Education
Associate of Science: Business Administration2013Austin Community CollegeAustin, Texas
Skills
  • Full knowledge of all Accounting processes
  • Operations management of 50+ employees
  • Basic HR experience, including open enrollment and COBRA procedures
  • Proficient in payroll and payroll taxes
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • VCC Management, LLC
  • The Parking Network
  • Stoneworks, LLC
  • Great American Business Products
  • Olympic Funding Mortgage Company
  • H.E.B. Grocery Store

School Attended

  • Austin Community College

Job Titles Held:

  • Office Manager/School Operations
  • Lead Accounting Specialist
  • Office Manager
  • Call Center Represenative
  • Lead Loan Processor Assistant
  • Service Manager/Bookkeeper

Degrees

  • Associate of Science : Business Administration 2013

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