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Office Manager/ Rehab Coordinator Resume Example

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OFFICE MANAGER/ REHAB COORDINATOR
Summary

Detail-oriented bookkeeping professional with 3+ years experience applying financial and managerial accounting practices.Dynamic and highly qualified payroll specialist with knowledge of accounting principles, taxation policies and income tax procedures. Flexible and dependable professional who adapts seamlessly to constantly evolving accounting processes and technologies.Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.

Highlights
  • Knowledge of income tax procedures
  • Managerial aptitude
  • Fiscal budgeting knowledge
  • Accounting operations professional
  • Invoice coding familiarity
  • Complex problem solving
  • Strong communication skills
  • Ethical approach to finance
  • Intuit QuickBooks specialist
  • Maintains strict confidentiality
  • Knowledge of HMOs, Medicare and Medi-Cal
  • Managed care contract knowledge
  • Interpreting instruction
  • HIPAA compliance
  • Strong planning skills
  • Technical expertise
  • Patient-focused care
  • Strong work ethic
  • Team player with positive attitude
  • Deadline-driven
  • Good written communication
  • Exercises good judgment
Skills and Accomplishments

Accounting Skills 

  • Processing weekly and late payroll for Columbus and Indian Region for over 500 + employees including Prevailing Wage
  • Verification of time cards and contact clients or Branch Account managers for discrepancies in a timely manner to assure that external staffing employees receive pay checks as scheduled for disbursement
  • Processing payroll deductions such as equipment and garnishments and varies agencies verification form request
  • Operated computers programmed with accounting software to record, store, and analyze information.
  • Researched and resolved billing problems that had been previously missed.
  • Coordinated all department functions for team of 16+ employees.Increased office organization by developing more efficient filing system and customer database protocols.Preserved an accuracy of 80% during 2 years of employment.
  • Raised weekly average patient visit volume by 80% through improved scheduling and rapid insurance approval turnaround.
  • Notary Public State of Ohio 10

Professional Experience
Office Manager/ Rehab CoordinatorNov 2011 to Oct 2014
Genesis Health Care Rehabilitation － Cincinnati, Ohio
  • Directly supervised 16 Physical, Occupational, Speech Therapist and assistants and managed a caseload of 200 + patients.
  • Earned repeated commendations from supervisor and patients for providing high-quality, compassionate care.
  • Identified and properly documented patient goals, evaluated progress and planned reevaluation.
  • Reviewed physician referrals and patient medical records to formulate an accurate diagnosis and best course of treatment.Implemented new systems and policies that directly resulted in improved customer service and regulatory compliance.
  • Recruited new and reorganized existing staff assignments to improve productivity.
  • Recommended equipment and in-home modifications.Consulted with other direct-care staff and worked with caregivers to implement home programs that achieved occupational therapy goals.Identified and executed opportunities for performance improvement within all service areas.
  • Advocated for and strove to protect the health, safety and rights of the patient.
  • Actively oversaw patient and resident care activities, medical records and execution of physician orders.
  • Planned for discharges, appeals and communicated findings and progress in detailed reports.
  • Strictly abide by a regular schedule of therapy.
  • Maintained organized documentation and patient files.
  • Counseled and made recommendations to patients and their caretakers and families about communicative strategies and devices.
  • Actively engaged in and supported department quality assurance programs, education and customer service programs.
Cash Processor New Business AnnuitiesApr 2007 to Oct 2011
Great American Financial － Cincinnati, OH
  • Retained 100% of policyholders during annual renewal period.Processed applications, payments, corrections, endorsements and cancellations.
  • Prepared necessary paperwork to process insurance sales and renewals.
  • Pursued continuing education and training programs to continue professional development.
  • Followed up with potential clients regarding ODiligently reviewed the specialty loan portfolio for compliance with all reporting requirements
  • .Implemented financial planning recommendations.
  • Complied with regulatory requirements including Bank Secrecy Act, Anti-Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment
Collection SpecialistJan 2010 to Sep 2011
Kelly Financial － Newport, KY
  • Managed a portfolio of 100 + accounts, which generated $50,000 in revenue per 30-45 days.

  • Grew customer base from 100+ accounts to 30 accounts in 30-45 days.Completed on average 30 daily outbound calls generating past due collection accounts being resolve in full or payment arrangements
  • Collaborated with other account managers to prepare and deliver performance updates and quarterly business reviews.
  • Addressed customer questions and concerns regarding products, prices and availability.
  • Negotiated details of contracts and payments and prepared sales contracts and order forms.
Payroll Specialist (Internal)Apr 2004 to Mar 2007
CBS Personnel Holdings － Cincinnati, OH
    Education
    Associate Degree, Health Information Management12 2016Cincinnati State Technical College － Cincinnati, OH, Hamilton

    Health Information Management

    Technical Skills and Qualifications
    • Billing Specialist in QuickBooks, FastPro
    • Payroll including Kronos Import /Export with Time Detail,
    • Microsoft Office 2013, Outlook, Word, Excel and some experience in PowerPoint
    • Office Manager, Reporting Financial Reports, Research Analyst
    • Medical Staffing Coordinator/Scheduling in One Staff and Rehab Optima
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    Resume Overview

    Companies Worked For:

    • Genesis Health Care Rehabilitation
    • Great American Financial
    • Kelly Financial
    • CBS Personnel Holdings

    School Attended

    • Cincinnati State Technical College

    Job Titles Held:

    • Office Manager/ Rehab Coordinator
    • Cash Processor New Business Annuities
    • Collection Specialist
    • Payroll Specialist (Internal)

    Degrees

    • Associate Degree , Health Information Management 12 2016

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