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Office Manager/Receptionist Resume Example

Resume Score: 80%

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OFFICE MANAGER/RECEPTIONIST
Professional Summary

Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.

Skills
  • Excellent Customer/Client relations
  • Professional demeanor
  • Multi-Line Telephone Systems
  • Administrative support
  • Technologically Savvy
Work History
Office Manager/Receptionist, 1994 to 1999
Grubb & Ellis/Paramount Properties – Grand Rapids, MI
  • Directed high levels of incoming calls to agents. Became an expert at diffusing angry and impatient clients and getting to know clients by voice and number. Came to be known as "The face and voice of Paramount Properties".
  • Greeted and entertained waiting clients show high levels of hospitality.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Created advertisements and listing packages for agents having taught myself how to use designing software.
  • Collected, sorted, distributed and sent mail and packages.
  • Provided clerical support to 10 company agents by proof reading, finalizing, copying, faxing and filing documents. Maintaining and updating each agents customer database.
  • Able to multi-task and operate quickly.
  • Scheduled and confirmed appointments and meetings for agents.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
  • Performed basic bookkeeping/accounts payable/receivable activities/ tracking escrow accounts and commissions.
Office Manager/Receptionist, 1991 to 1994
Aqua-Terra, Inc. – Grand Rapids, MI
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department. Put great effort into establishing good relationships with clients and co-workers.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Created and maintained a comfortable and enjoyable work atmosphere.
  • Aggregated and prepared documentation and reports for office meetings, distribution and filing.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Assisted in administrative duties for office team, including making phone calls, copies and schedules.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
  • Scheduled and confirmed appointments and meetings for owner and project managers.
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Created and maintained extensive file system
  • Assembled detailed client invoices/creating invoice format as well as other office forms
Receptionist/Office Assistant, 1989 to 1991
Total Plastics, Inc. – Grand Rapids, MI
  • Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
  • Established excellent relationships with customers and suppliers
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Provided clerical support to 8 company employees by copying, faxing and filing documents.
  • Participated in inventory control
  • Typed and maintained packing slips
Education
High School Diploma: 06/1988
Calvin Christian High School - Grandville, MI
  • Member of Honor Roll
  • All-State Softball Award
  • Honors Choir
No DegreeCalvin College - Grand Rapids, MI
Additional Information

I have not been in the work force for over 20 years as I have focused my efforts on raising 4 children. My 2 boys are now in college and my 2 daughters are currently enrolled at Covenant Christian High School. While I have not officially worked, I have in my home duties continued to use my skills in scheduling appointments, assessing and meeting the needs of my family, organizing our home and providing for and anticipating needs. I have continued to pay bills and create budgets, clean home and prepare meals. Being a stay at home mom has only served to increase my multi-tasking abilities and my patience in difficult situations. At this stage of my children's lives I have excess time and am looking for a way to remain productive and assist in the needs of my family.

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Resume Overview

Companies Worked For:

  • Grubb & Ellis/Paramount Properties
  • Aqua-Terra, Inc.
  • Total Plastics, Inc.

School Attended

  • Calvin Christian High School
  • Calvin College

Job Titles Held:

  • Office Manager/Receptionist
  • Receptionist/Office Assistant

Degrees

  • High School Diploma : 06/1988
    No Degree

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