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Office Manager/ Realtor Resume Example

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OFFICE MANAGER/ REALTOR
Summary

Innovative and attentive to details with outstanding follow-through. Background in inside sales and customer service. Consistently achieves customer retention goals through relationship building and advanced product knowledge. Seeking to transfer skills into a challenging sales position.

Highlights
  • Exceptional interpersonal skills
  • Driven
  • Cheerful and energetic
  • Excellent time management
  • Clear and articulate phone manner
  • Organized and meticulous
Experience
Decker and Associates Realty, LLC September 2013 to Current Office Manager/ Realtor
Peoria, AZ
  • Worked directly with the broker, assisting Buyers and Sellers navigate the home buying and selling process. Ensured deadlines, and appropriate documents were submitted to all parties, and coordinated scheduling of inspections,VA, Conventional Financing, FHA, Cash Buyers. Coordinated open houses, account receivables and payables.First time home buyers and Investment properties.

Responded to all customer inquiries in a timely manner.
Grand Canyon University October 2011 to August 2013 Military Enrollment Counselor
Phoenix, AZ
  • Worked directly with all branches of the military, active duty, reservists, veterans and their family members, providing individualized attention with furthering their education, strict adherence to Department of Education standards, Department of Defense, Veteran Affairs policies and guidelines. Adhered to deadlines, monthly quotas, conducted, implemented training and mentoring with new team members. Contacted new and existing customers to discuss how their needs could be met with specific products and services.Responded to all customer inquiries in a timely manner. Maintained detailed account records and contact logs using CRM. Complete 80-100 outbound calls daily, while maintaining high quality service.
University of Phoenix June 2009 to October 2011 Military Health Care Enrollment Counselor
Phoenix, AZ
  • worked directly with all branches of military, assisting service members with furthering their education, along with adhering to all Department Of Defense, Veterans Administration, and Department Of Education, Higher Education Act policies and guidelines. Adhered to deadlines, productively held team lead, conducting 1on1 training with new team members, provided coaching. Goal orientated, set dead lines, and met monthly quotas.
Dr Ruben Aguilera September 2000 to June 2009 Medical Assistant
Peoria, Arizona
  • Assisted patients with multiple chronic diagnoses, including COPD and asthma Assisted physicians examine and treat patients by assisting with instruments, injections and suture removal Supported patients with customized patient teaching tools Coordinated with doctors and registered nurses to develop care plans for patients Prepared for HIPAA and JCAHO reviews, ensuring required brochures and pamphlets were available to patients in all clinics. Maintained all confidential personnel files, licensing and CPR compliance records. Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials Ensured HIPAA compliance.Performed lab tests and communicated results.Served as a liaison between patients and physicians to assist patients in understanding their treatment plans. Prepared specimens for analysis and established proper chronological priorities in testing.
Scottsdale Healthcare Fountain Hills Family Care March 1998 to August 2000 Medical Assistant / Laboratory Technician
Fountain Hills, Arizona
  • Helped physicians examine and treat patients by assisting with instruments, injections and suture removal Supported patients with customized patient teaching tools.Educated patients about their treatments Participated in unit based Quality Assurance Program Provided treatment within scope of practice as defined by state law Performed pregnancy tests and sent specimens for laboratory testing Monitored patient reactions to drugs and carefully documented progress of individuals participating in clinical trials Ensured HIPAA compliance.
Education
Arizona Academy of Real Estate 7 2014 Scottsdale, AZ Completed- 96 instructional hours Member: NAR member, WEMAR member Licensed- Arizona Realtor
Apollo College 1 2002 Associate of Applied Science Respiratory Therapy Mesa, Arizona Coursework in Biology, Clinical Chemistry and Microbiology, ventilators, oxygen therapy, chronic diseases, anatomy and physiology, Arterial blood gas collection, and breathing and other cardiopulmonary disorders.
Grand Canyon University Bachelors of Science: Health Care Sciences Phoenix, Arizona Health Care Sciences
Western International University Bachelor of Science: Business Information Technology Peoria, Arizona Business Information Technology
United States Air Force Maxwell Air Force Base, Alabama
Personal Information
Current and valid until 3/2014 CRT/RRT board eligible
Skills

coaching, CRM, team lead, mentoring, personnel, policies, Quality Assurance, scheduling, teaching,

Additional Information
  • RMA: Registered Medical Assistant, License: Current and valid until 3/2014

  • CRT/RRT board eligible
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Resume Overview

Companies Worked For:

  • Decker and Associates Realty, LLC
  • Grand Canyon University
  • University of Phoenix
  • Dr Ruben Aguilera
  • Scottsdale Healthcare Fountain Hills Family Care

School Attended

  • Arizona Academy of Real Estate
  • Apollo College
  • Grand Canyon University
  • Western International University
  • United States Air Force

Job Titles Held:

  • Office Manager/ Realtor
  • Military Enrollment Counselor
  • Military Health Care Enrollment Counselor
  • Medical Assistant
  • Medical Assistant / Laboratory Technician

Degrees


  • Associate of Applied Science
    Bachelors of Science : Health Care Sciences
    Bachelor of Science : Business Information Technology

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