Seeking a full time position in an environment that will take full advantage of my diverse skills and experience.
Customer service/telephone etiquette
Microsoft office word, excel
Inventory systems (Streamline, OPM, FMS, and Bill of lading system)
Excellent organizational skills
Excellent multi-task skills
True screen system
Property management of multi-family 06-present
Increased office organization by developing more efficient filing system and customer database protocols. Coordinated all department functions for team of 100 employees.
01/2007 to 05/2016
Office Manager/Professional tax preparerJackson Hewitt Tax Service － Bellingham, MA
Compute taxes owed by following code Prepare or assist in preparing simple to complex tax returns for individuals or small businesses Help taxpayers by using federal, state and local codes to see to it that clients receive the maximum benefit permitted under the law of government Uncover potential deductions and credits Advise against potential tax liabilities Ensure clients do not pay unnecessary taxes Review financial records such as income statements and documentation of expenditures Interview clients to get a thorough picture of financial situation Verify totals on past forms for accuracy Calculate and invoice for form preparation fees Consult tax law handbooks for especially difficult tax return Resolve customer complaints Recommend additional products and services Prepare tax returns using electronic filing software Ensure a copy of the completed return is provided to the customer.
01/2006 to 05/2016
FDF Office Coordinator/Office ManagerPanera, LLC Oracle Process Manufacturing － Franklin, MA
Processing daily pan-ups for 160 caf�'s, caf� maintenance, inventory management Verify caf� orders, make adjustments, and generate paperwork for production and drivers Receive and confirm add-ons for cafes and coordinate the production Ensure timely credits and billing for add-ons to cafes Kronos Timekeeping system Process weekly hourly payroll for the facility of 156 employees and maintain accurate records Correct payroll discrepancies and missed punches Update attendance book on a weekly, track vacation, sick and personal days per policy Maintain payroll files, submitted rate changes, terminations, withholdings, address changes and position changes Safety and OSHA Records Assist safety coordinator with safety files and meetings Followed up on injuries and maintained injury files and osha logs Maintained Osha logs and post injuries in compliance with osha regulations Reported injuries claims and worked with adjustors on claims Helped injured employee with doctors' visits and drug testing Accounting Control purchasing POs and check invoices for accuracy Collect packing slips for ap compliance, assign account number Receive quality control credit requests, monitor vendor credits reconciliation and issues credits to cafes Reconcile all weekly invoices, enter in oracle software system for payment and maintain copies for FDF files Set up new vendors, complete required documents to open credit Administrative and Human Resource administration Order and maintain adequate office supplies Set up and maintain personnel files on all hourly associates and assist new hire with paperwork, orientation, WOTC and conduct candidate telephone screening and reference check.
Responsible for regulatory compliance of personnel and safety records Obtain appropriate documentation and coordinate FMLA requests and communicate with the HR and benefit team Monitor and check I-9 monthly to ensure compliance Update communication boards Assist in ordering FDF supplies Ensure all terminated associates are paid and conduct exit interviews Maintain safety, associate, terminated, payroll and production files Responsible for all incoming calls from outside customers, vendors and support center personnel Respond to and distribute facility e-mails Assist associates set-up direct deposit, cancel/change direct deposit Provide reports on a weekly basic to supply chain department Support and conduct engagement programs (diversity week, pot-lucks, picnics, etc.) Maintain pallet and cardboard sales Provide support to the Distribution Manager for processing daily reports and DOT records.
Work with Auditors to conduct personnel and account audits yearly Conduct job fairs Travel to other FDF's for support Conduct mock recalls.
07/2000 to 11/2005
Wafer Fabrication OperatorAnalog Devices － Wilmington, MA
Inspected wafers for defects, scratches and stains; verified product quantity; Acid Sink Certified.
Used Stationworks database and utilized microscope for post etch inspection.
Collected particle counts using CDE Resmap, Nanospec and Nano80000.
Monitored products in Chemical Sinks to prevent defects.
01/1998 to 01/2001
Assistant ManagerKentucky Fried Chicken － Franklin, MA
Delicately screened potential hires that were self-motivated and team players.
Maintained weekly employee schedules; responsible for product inventory.
Entered new employee information for payroll purposes and handed out paychecks.
Verified previous year's sales projection to get weekly sales forecast.
Cooked food to order while maintaining company standards and quality of product.
Handled cash transactions and performed customer service.