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office manager nurse resume example with 20+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings Number years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated Product or Service expertise, including competitive offerings, pricing and market positioning.

Customer-focused professional with successful Number-year career in Industry sector. Dynamic successful applying Skill and Skill in busy business environment.

Dedicated Industry professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Reliable employee seeking Job Title position. Offering excellent communication and good judgment.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Skills
  • CRM Software
  • Team Management
  • Office Management
  • Policy and Procedure Modification
  • Staff Training
  • Report Preparation and Analysis
  • Deposit Collection
Work History
09/2005 to Current Office Manager/Nurse Safran Group | Twinsburg, OH,
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and record keeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Assist doctor with procedures
  • Verify insurance coverage and benefits.
  • Patient intake
01/1989 to 07/1994 Customer Service Representative Sheridan Memorial Hospital | Sheridan, WY,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Review covered and non covered benefits with patients.
  • Explained EOB to patients to help them understand coverage and benefits.
  • Review and process claims.
05/1998 to 07/2005 Charge Nurse Sheridan Memorial Hospital | Sheridan, WY,
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
  • Supervised and managed daily scheduling, tasking and administration.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Monitored nursing care, patient assessment processes and treatment implementations.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
  • Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
  • Documented medications administered, treatments and patient procedures performed in appropriate records according to privacy requirements.
  • Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
  • Cared for patients' wounds and changed dressings.
  • Managed JP drains and chest, nasogastric, G and peg tubes.
  • Directed patient care activities, guided and trained RNs, LPNs and residential advisors during shift.
  • Supervised patient admissions and discharges from hospital to home care, rehabilitative facility or self-care.
  • Educated patients and caregivers of various available external resources to support wound management, disease management and medication administration.
  • Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Triaged incoming phone calls from emergency rooms and inpatient units to determine needs and prioritize care.
  • Educated family members and caregivers on patient care instructions.
  • Advocated for and strived to protect health, safety and rights of patient.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
  • Managed patients recovering from medical or surgical procedures.
  • Identified Type and Type conditions by conducting health screenings and reviewing patient histories.
05/1994 to 07/1998 Charge Nurse HCR ManorCare | City, STATE,
  • Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders and communicating with ancillary departments.
  • Supervised and managed daily scheduling, tasking and administration.
  • Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
  • Monitored nursing care, patient assessment processes and treatment implementations.
  • Implemented quality patient care techniques to align with safety, health and organizational regulations.
  • Administered medications and treatments to patients as ordered by physician, maintaining accountability for accurate narcotic count at end of each shift.
  • Collaborated with various healthcare professionals to determine specific and individualized care plan based on goals and long-term health.
  • Documented information in patients' electronic medical record, relaying information to clinicians and care providers to facilitate continuity of care.
  • Documented medications administered, treatments and patient procedures performed in appropriate records according to privacy requirements.
  • Interacted smoothly with patients and loved ones, updated on care plans and advocated for needs.
  • Cared for patients' wounds and changed dressings.
  • Managed JP drains and chest, nasogastric, G and peg tubes.
  • Directed patient care activities, guided and trained RNs, LPNs and residential advisors during shift.
  • Supervised patient admissions and discharges from hospital to home care, rehabilitative facility or self-care.
  • Educated patients and caregivers of various available external resources to support wound management, disease management and medication administration.
  • Worked with patients diagnosed with chronic obstructive pulmonary disease (COPD), asthma, congestive heart failure (CHF), cerebrovascular accidents (CVA), diabetes or sepsis to asses needs and determine best options for care.
  • Identified unit areas of inadequacy and adjusted procedures to close gaps and improve policies.
  • Educated family members and caregivers on patient care instructions.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Advocated for and strived to protect health, safety and rights of patient.
Education
Expected in to to | Dundalk Community College, , GPA:
Expected in 09/1998 to to | Essex Community College, Baltimore, MD, GPA:
Expected in 02/1994 to to Associate Degree In Nursing | Nursing Administration Johnston School of Nursing, Baltimore, MD, GPA:

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Resume Overview

School Attended

  • Dundalk Community College
  • Essex Community College
  • Johnston School of Nursing

Job Titles Held:

  • Office Manager/Nurse
  • Customer Service Representative
  • Charge Nurse
  • Charge Nurse

Degrees

  • Associate Degree In Nursing

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